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Pin Sign in won't work, no option for using other sign in method or for changing pin

Guest Lorna Monks

By Guest Lorna Monks
in Operating Systems Help & Support

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Guest Lorna Monks

Guest Lorna Monks

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Hi, I cannot get into my account on my laptop. It said that my pin was incorrect (90% sure it was not incorrect). Now it has locked me out, there is no option on the sign in screen to reset my pin/forgot my pin, nor is there the option to use a different sign in method. This means that I am completely locked out of my laptop.I saw a post on here advising to open the command centre and create a new admin account which I have done. It then went onto to say to delete a folder through the command centre however that is not working and comes up with an error. It has also said to go into settings an

 

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