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Bitlocker Key Not Appearing in On-Prem Active Directory and Azure Active Directory

Guest Mullhan

By Guest Mullhan
in Operating Systems Help & Support

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Guest Mullhan

Guest Mullhan

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Hi,I have a laptop where the user has been on extended leave and has tried to log back into BitLocker. They were fine up until a few days ago, when it asked for the recovery key. When I check AD and Azure AD, there is nothing there. I know the passcode being inputted is correct, but for some reason it says No Items in the View. When I right click the domain object and search using the recovery key ID, it returned no results. When I go to Azure AD and locate the device there, it says No BitLocker recovery key found for this device.Apart from wiping the laptop, any ideas regarding how to resolve

 

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