Download failures in IE8 and windows XP

[Guest Nad]

Hi i have a Dell Dimension 9150 desktop.

I was having problems with slow startup of Windows Xp Media Centre and IE7

keeping locking up.

So Dell recommended i restore my PC to factory Default by Ctrl and F8.

I carried out the above, and then the PC was back to the same as the first

day i received the PC.

I connected to the internet and carried out all the Windows XP and driver

updates.

 

I was still having problems with IE7 locking up so therefore installed IE8

Beta.

IE8 sometimes still stops responding and now i am also having problems

installing software.

I have tried installing MSN Messenger etc and other software and it starts

downloading, but however it stops at about 98% of the download. I also cannot

run the Programs direct without downloading.

 

Please somebody help me in identifying the IE Problems and also the

Downloading problems, as i have been pulling out my hair for the past 4 weeks

and although my PC still has a 1 year Dell Warranty remaining, i am not going

to pay them £40 to solve the software issue.

 

PLEASE PLEASE HELP!

[Guest PA Bear [MS MVP]]

Re: Download failures in IE8 and windows XP

 

> I was still having problems with IE7 locking up so...

 

Back up! Were you having any problems after the Recovery Install and

running IE6?

 

Is WinXP SP3 installed?

 

Start | Settings | Control Panel | Add/Remove Programs | Make sure the "Show

Updates" box is checked | Scroll down and tell me if "Security Update for

Windows Internet Explorer 7 (KB953838)" is listed?

 

What anti-virus application or security suite is installed? What

anti-spyware applications (other than Defender)? What third-party firewall

(if any)? Were any of these applications running in the background when you

installed IE7, IE8 Beta 2, and/or any WinXP Service Packs?

--

~Robear Dyer (PA Bear)

MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

AumHa VSOP & Admin http://aumha.net

DTS-L http://dts-l.net/

 

Nad wrote:

> Hi i have a Dell Dimension 9150 desktop.

> I was having problems with slow startup of Windows Xp Media Centre and IE7

> keeping locking up.

> So Dell recommended i restore my PC to factory Default by Ctrl and F8.

> I carried out the above, and then the PC was back to the same as the first

> day i received the PC.

> I connected to the internet and carried out all the Windows XP and driver

> updates.

>

> I was still having problems with IE7 locking up so therefore installed IE8

> Beta.

> IE8 sometimes still stops responding and now i am also having problems

> installing software.

> I have tried installing MSN Messenger etc and other software and it starts

> downloading, but however it stops at about 98% of the download. I also

> cannot run the Programs direct without downloading.

>

> Please somebody help me in identifying the IE Problems and also the

> Downloading problems, as i have been pulling out my hair for the past 4

> weeks and although my PC still has a 1 year Dell Warranty remaining, i am

> not going to pay them £40 to solve the software issue.

>

> PLEASE PLEASE HELP!

[Guest Nad]

Re: Download failures in IE8 and windows XP

 

Hi,

I have checked and WinXP SP3 is installed, as well as IE8 Beta 2.

I dont have Security update for IE7, but this may be because i have now IE8.

I have Mcafee security Centre, but although it is protecting it is out of

date by about 6 months, but i am getting a free copy of this by my new ISP

next week.

What reeally gets to me is why i cant download files by any more than 98% etc.

 

The IE8 problem of not responding has got slightly better after i reset IE8

to default in Tools.

The downloading problem though still persists.

Could this be a hardware problem or is it purely software?

 

"PA Bear [MS MVP]" wrote:

> > I was still having problems with IE7 locking up so...

>

> Back up! Were you having any problems after the Recovery Install and

> running IE6?

>

> Is WinXP SP3 installed?

>

> Start | Settings | Control Panel | Add/Remove Programs | Make sure the "Show

> Updates" box is checked | Scroll down and tell me if "Security Update for

> Windows Internet Explorer 7 (KB953838)" is listed?

>

> What anti-virus application or security suite is installed? What

> anti-spyware applications (other than Defender)? What third-party firewall

> (if any)? Were any of these applications running in the background when you

> installed IE7, IE8 Beta 2, and/or any WinXP Service Packs?

> --

> ~Robear Dyer (PA Bear)

> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

> AumHa VSOP & Admin http://aumha.net

> DTS-L http://dts-l.net/

>

> Nad wrote:

> > Hi i have a Dell Dimension 9150 desktop.

> > I was having problems with slow startup of Windows Xp Media Centre and IE7

> > keeping locking up.

> > So Dell recommended i restore my PC to factory Default by Ctrl and F8.

> > I carried out the above, and then the PC was back to the same as the first

> > day i received the PC.

> > I connected to the internet and carried out all the Windows XP and driver

> > updates.

> >

> > I was still having problems with IE7 locking up so therefore installed IE8

> > Beta.

> > IE8 sometimes still stops responding and now i am also having problems

> > installing software.

> > I have tried installing MSN Messenger etc and other software and it starts

> > downloading, but however it stops at about 98% of the download. I also

> > cannot run the Programs direct without downloading.

> >

> > Please somebody help me in identifying the IE Problems and also the

> > Downloading problems, as i have been pulling out my hair for the past 4

> > weeks and although my PC still has a 1 year Dell Warranty remaining, i am

> > not going to pay them £40 to solve the software issue.

> >

> > PLEASE PLEASE HELP!

>

>

[Guest PA Bear [MS MVP]]

Re: Download failures in IE8 and windows XP

 

> I have Mcafee security Centre, but although it is protecting it is out of

> date by about 6 months...

 

Not good, not good at all!

 

Always Protect Your PC!

http://www.microsoft.com/athome/security/computer/default.mspx

 

My recommendations:

 

1. Restore the machine to factory default again.

 

2. You will then have the equivalent of a "new computer" so take care of

EVERYTHING on the following webpage before otherwise connecting the machine

to the internet (e.g., to browse, check email, chat, or download other

stuff):

 

Before You Connect a New Computer to the Internet

http://www.cert.org/tech_tips/before_you_plug_in.html

 

This includes (a) getting an AV app installed & working properly (e.g.,

http://www.free-av.com/), (b) enabling the Windows Firewall or a third-party

firewall, and © getting the machine fully patched at Windows Update.

 

NB: Do NOT install IE7 or IE8 Beta 2 until you've got IE6 running properly.

(I would not recommend installing IE7 via Windows Update; and I would not

recommend installing IE8 Beta 2 at all at this point.)

 

NB: Any "free-trialware" that gets reinstalled during the recovery (e.g., a

Norton or McAfee application) *cannot* be used and *must* be uninstalled

before installing another AV app and/or firewall!

 

Furthermore, after uninstalling a Norton or McAfee app, you must also run

the appropriate removal tool and reboot before installing another AV app

and/or firewall!

 

Norton Removal Tool

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

[Related discussion: http://windowssecrets.com/comp/080207#story1]

 

McAfee Consumer Products Removal Tool

http://service.mcafee.com/FAQDocument.aspx?id=107083&lc=1033

[Related discussion: http://www.pchell.com/virus/uninstallmcafee.shtml]

 

NB: If and when your new ISP makes McAfee Security Center available, you

MUST uninstall your current AV app and third-party fireall before installing

it!

--

~Robear Dyer (PA Bear)

MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

AumHa VSOP & Admin http://aumha.net

DTS-L http://dts-l.net/

 

Nad wrote:

> Hi,

> I have checked and WinXP SP3 is installed, as well as IE8 Beta 2.

> I dont have Security update for IE7, but this may be because i have now

> IE8.

> I have Mcafee security Centre, but although it is protecting it is out of

> date by about 6 months, but i am getting a free copy of this by my new

> ISP

> next week.

> What reeally gets to me is why i cant download files by any more than 98%

> etc.

>

> The IE8 problem of not responding has got slightly better after i reset

> IE8

> to default in Tools.

> The downloading problem though still persists.

> Could this be a hardware problem or is it purely software?

>

> "PA Bear [MS MVP]" wrote:

>

>>> I was still having problems with IE7 locking up so...

>>

>> Back up! Were you having any problems after the Recovery Install and

>> running IE6?

>>

>> Is WinXP SP3 installed?

>>

>> Start | Settings | Control Panel | Add/Remove Programs | Make sure the

>> "Show Updates" box is checked | Scroll down and tell me if "Security

>> Update for Windows Internet Explorer 7 (KB953838)" is listed?

>>

>> What anti-virus application or security suite is installed? What

>> anti-spyware applications (other than Defender)? What third-party

>> firewall

>> (if any)? Were any of these applications running in the background when

>> you installed IE7, IE8 Beta 2, and/or any WinXP Service Packs?

>>

>> Nad wrote:

>>> Hi i have a Dell Dimension 9150 desktop.

>>> I was having problems with slow startup of Windows Xp Media Centre and

>>> IE7

>>> keeping locking up.

>>> So Dell recommended i restore my PC to factory Default by Ctrl and F8.

>>> I carried out the above, and then the PC was back to the same as the

>>> first

>>> day i received the PC.

>>> I connected to the internet and carried out all the Windows XP and

>>> driver

>>> updates.

>>>

>>> I was still having problems with IE7 locking up so therefore installed

>>> IE8

>>> Beta.

>>> IE8 sometimes still stops responding and now i am also having problems

>>> installing software.

>>> I have tried installing MSN Messenger etc and other software and it

>>> starts

>>> downloading, but however it stops at about 98% of the download. I also

>>> cannot run the Programs direct without downloading.

>>>

>>> Please somebody help me in identifying the IE Problems and also the

>>> Downloading problems, as i have been pulling out my hair for the past 4

>>> weeks and although my PC still has a 1 year Dell Warranty remaining, i

>>> am

>>> not going to pay them £40 to solve the software issue.

>>>

>>> PLEASE PLEASE HELP!