Jump to content

I worked with Adobe Tech support and this is what was discovered. How would I correct this issue?

Guest Matt & D

By Guest Matt & D
in Operating Systems Help & Support

 Share

Recommended Posts

Guest Matt & D

Guest Matt & D

Posted
Posted

Using the event viewer, the Adobe Support Rep was able to determine the file that was causing the Adobe crash conflict is ucrtbase.dll. Located in the C:/ drive under this path: C:\Windows\System32.> He also noticed that the BrotherSoft Utility in conjunction with the .dll files was causing the Photoshop app to crash or freeze in such a manner that the process (photoshop.exe) keeps on running, and Windows does not categorize this as a not responding process.> Also, he was not able to close the process using Command Prompt with the Admin rights. > The representative tried to re-instate

 

Continue reading...

  • Replies 0
  • Created
  • Last Reply

Popular Days

Popular Days

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
 Share
Go to topic listing
×
×
  • Create New...