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Hello Windows Failed after Motherboard Replaced

Guest Johnben56

By Guest Johnben56
in Operating Systems Help & Support

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Guest Johnben56

Guest Johnben56

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After my Thinkpad motherboard was replaced, Hello Windows quit working. I tried to set up facial recognition, but it would not accept my PIN. I tried to reset my PIN, but received When I tried, I received an error message stating Trusted Platform Module malfunctioned and gave error code 80090016. Lenovo tech support said Microsoft must reset my PIN. I can't get through to Microsoft to request this action.

 

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