Strange printing issue with redirected printer

[Guest andreas.fonferek@gmail.com]

Hello,

 

a few days ago, a strang printing issue occured. An employee working

on a WinXP Pro SP2 Workstation, with a HP Color LaserJet 2550 attached

via USB. She works connected with mstsc 6.0.6000 in a terminal session

on Windows Server 2003.

 

Until the error occured she could print. And suddenly she couldn't

print anymore. We reinstalled the driver. But it isn't even possible

to print a testing page from within the terminal session. The Dialog

only tells, that it is impossible to print the testing page.

 

Who can help me?

 

Thanks,

Andreas

[Guest Vera Noest [MVP]]

Re: Strange printing issue with redirected printer

 

Make sure that you are using the *exact* version of the driver

which is tested by HP on a TS. Documented here:

 

HP Printers Supported in Citrix MetaFrame Presentation and Terminal

Server Environments

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?

objectID=c00213455

 

_________________________________________________________

Vera Noest

MCSE, CCEA, Microsoft MVP - Terminal Server

TS troubleshooting: http://ts.veranoest.net

___ please respond in newsgroup, NOT by private email ___

 

andreas.fonferek@gmail.com wrote on 09 okt 2008 in

microsoft.public.windows.terminal_services:

> Hello,

>

> a few days ago, a strang printing issue occured. An employee

> working on a WinXP Pro SP2 Workstation, with a HP Color LaserJet

> 2550 attached via USB. She works connected with mstsc 6.0.6000

> in a terminal session on Windows Server 2003.

>

> Until the error occured she could print. And suddenly she

> couldn't print anymore. We reinstalled the driver. But it isn't

> even possible to print a testing page from within the terminal

> session. The Dialog only tells, that it is impossible to print

> the testing page.

>

> Who can help me?

>

> Thanks,

> Andreas

[Guest Andreas Fonferek]

Re: Strange printing issue with redirected printer

 

Vera Noest [MVP] schrieb:

> Make sure that you are using the *exact* version of the driver

> which is tested by HP on a TS. Documented here:

 

We installed exact this version. It didn't work.

But then we tested another Server. Also running Windows Server 2003 at

the same patch level. And it worked.

Then back at the first server we installed a generic HP PCL6 Driver. It

was possible to print with it. But only b&w. Then we reinstalled the

driver for the LJ2550. And suddenly it worked.

We think the generic driver installation process changed a file, that

was broken, which the LJ2550 driver installation didn't touch.

> HP Printers Supported in Citrix MetaFrame Presentation and Terminal

> Server Environments

> http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?

> objectID=c00213455

 

Thanks for this source. It could be usefull in future.

 

Thanks for your help.

Andreas