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Laptop charging but battery % is stuck at 0.

Guest Sydney Kelly1

By Guest Sydney Kelly1
in Operating Systems Help & Support

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Guest Sydney Kelly1

Guest Sydney Kelly1

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I recently sent my microsoft surface 5 laptop to be repaired because it wouldn’t charge and they sent it back saying there were no issues. I bought a new charger and now it will charge and turn on but the battery is stuck at 0% and will not increase. I’ve tried unplugging it, shutting it down, and troubleshooting it but I’m still having this issue.

 

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