Can't open anythng after loading anti-virus program

[Guest tx61]

Help!

 

I updated my antivirus software on my son's PC and now you can't access any

program, file, internet, nothing. Could anybody tell me what I can do? I

cannot access anything but the beginning blue screen....

 

--

tx61

[Guest JS]

Re: Can't open anythng after loading anti-virus program

 

Have you tried to boot in Safe Mode?

 

JS

http://www.pagestart.com

 

 

"tx61" <tx61@discussions.microsoft.com> wrote in message

news:8271364B-BA8F-4CEC-A085-CA76B4F7B1EB@microsoft.com...

> Help!

>

> I updated my antivirus software on my son's PC and now you can't access

> any

> program, file, internet, nothing. Could anybody tell me what I can do? I

> cannot access anything but the beginning blue screen....

>

> --

> tx61

[Guest Richard in AZ]

Re: Can't open anythng after loading anti-virus program

 

"tx61" <tx61@discussions.microsoft.com> wrote in message

news:8271364B-BA8F-4CEC-A085-CA76B4F7B1EB@microsoft.com...

| Help!

|

| I updated my antivirus software on my son's PC and now you can't access any

| program, file, internet, nothing. Could anybody tell me what I can do? I

| cannot access anything but the beginning blue screen....

|

| --

| tx61

 

What antivirus program?

Any error message?

Blue screen - meaning what?

[Guest tx61]

Re: Can't open anythng after loading anti-virus program

 

Sorry about being vague...

I have tried it in safe mode; doesn't work...

 

It was Computer Associates (CA) Security Suite which has anti-virus,

anti-spam, spyware, firewall. I have used this program for about 5 yrs for

both of our PCs & it has done a great job.

 

It isn't a "blue screen"; I meant at the beginning when it asked if you want

to hit F2 or F12 for Boot or Setup....

 

When I tried to open IE, I got an "iedw.exe Application Error" msg which

states {The application has failed to intilize properly (0xc0000005). Click

OK to terminate the application}......when I do, another error msg pops up

which says {The instruction at "0x0146f890" referenced memory at

"0x0146f890"could not be read. Click OK to terminate the application.}

 

Have I ruined this PC? :(

 

Any help is much appreciated!

 

Thanks,

Mary

--

tx61

 

 

"Richard in AZ" wrote:

> "tx61" <tx61@discussions.microsoft.com> wrote in message

> news:8271364B-BA8F-4CEC-A085-CA76B4F7B1EB@microsoft.com...

> | Help!

> |

> | I updated my antivirus software on my son's PC and now you can't access any

> | program, file, internet, nothing. Could anybody tell me what I can do? I

> | cannot access anything but the beginning blue screen....

> |

> | --

> | tx61

>

> What antivirus program?

> Any error message?

> Blue screen - meaning what?

>

>

>