Guest tx61 Posted October 9, 2008 Posted October 9, 2008 Help! I updated my antivirus software on my son's PC and now you can't access any program, file, internet, nothing. Could anybody tell me what I can do? I cannot access anything but the beginning blue screen.... -- tx61
Guest JS Posted October 10, 2008 Posted October 10, 2008 Re: Can't open anythng after loading anti-virus program Have you tried to boot in Safe Mode? JS http://www.pagestart.com "tx61" <tx61@discussions.microsoft.com> wrote in message news:8271364B-BA8F-4CEC-A085-CA76B4F7B1EB@microsoft.com... > Help! > > I updated my antivirus software on my son's PC and now you can't access > any > program, file, internet, nothing. Could anybody tell me what I can do? I > cannot access anything but the beginning blue screen.... > > -- > tx61
Guest Richard in AZ Posted October 10, 2008 Posted October 10, 2008 Re: Can't open anythng after loading anti-virus program "tx61" <tx61@discussions.microsoft.com> wrote in message news:8271364B-BA8F-4CEC-A085-CA76B4F7B1EB@microsoft.com... | Help! | | I updated my antivirus software on my son's PC and now you can't access any | program, file, internet, nothing. Could anybody tell me what I can do? I | cannot access anything but the beginning blue screen.... | | -- | tx61 What antivirus program? Any error message? Blue screen - meaning what?
Guest tx61 Posted October 10, 2008 Posted October 10, 2008 Re: Can't open anythng after loading anti-virus program Sorry about being vague... I have tried it in safe mode; doesn't work... It was Computer Associates (CA) Security Suite which has anti-virus, anti-spam, spyware, firewall. I have used this program for about 5 yrs for both of our PCs & it has done a great job. It isn't a "blue screen"; I meant at the beginning when it asked if you want to hit F2 or F12 for Boot or Setup.... When I tried to open IE, I got an "iedw.exe Application Error" msg which states {The application has failed to intilize properly (0xc0000005). Click OK to terminate the application}......when I do, another error msg pops up which says {The instruction at "0x0146f890" referenced memory at "0x0146f890"could not be read. Click OK to terminate the application.} Have I ruined this PC? :( Any help is much appreciated! Thanks, Mary -- tx61 "Richard in AZ" wrote: > "tx61" <tx61@discussions.microsoft.com> wrote in message > news:8271364B-BA8F-4CEC-A085-CA76B4F7B1EB@microsoft.com... > | Help! > | > | I updated my antivirus software on my son's PC and now you can't access any > | program, file, internet, nothing. Could anybody tell me what I can do? I > | cannot access anything but the beginning blue screen.... > | > | -- > | tx61 > > What antivirus program? > Any error message? > Blue screen - meaning what? > > >
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