Change Terminal Server licensing CALs

[Guest Thorny]

Hi Guys,

 

I have a customer who has an existing 2000 TS licensed with per device CALs.

They have recently purchased a 2003 TS and would like to use per user CALs.

 

The 2003 TS is setup for per user CALs, but I accidently activated and

installed 2003 per device CALs. I then rang up again and activated and

installed per user CALs, but the per user CALs are showing up as 'not

applicable'.

 

Can anyone tell me if there is a way to remove the per Device CALs, as they

only want to use 2003 per user CALs.

 

Any help would be greatly appreciated.

[Guest Jeff Pitsch]

Re: Change Terminal Server licensing CALs

 

You need to call the MS Clearinghouse to get this taken care of. It is

very simple and they are very helpful with this type of thing.

 

Jeff Pitsch

Microsoft MVP - Terminal Services

 

Thorny wrote:

> Hi Guys,

>

> I have a customer who has an existing 2000 TS licensed with per device CALs.

> They have recently purchased a 2003 TS and would like to use per user CALs.

>

> The 2003 TS is setup for per user CALs, but I accidently activated and

> installed 2003 per device CALs. I then rang up again and activated and

> installed per user CALs, but the per user CALs are showing up as 'not

> applicable'.

>

> Can anyone tell me if there is a way to remove the per Device CALs, as they

> only want to use 2003 per user CALs.

>

> Any help would be greatly appreciated.