problem installing printer

[Guest Person]

I recently tried to install an officejet g85 'all in one' printer on my

laptop that has windows xp. - setup was completed. Then tried to

install it on another laptop that has vista on it. Seemed to install ok

but, couldn't get it to print. Uninstalled using the 'remove programs'

option. This appeared to work. Then I tried to re-install but a message

came up saying that it was already installed and that I'd have to use

the un-install program to delete it. Checked and it was removed. Can't

seem to figure out why I'm getting this message. If anyone has any

suggestions I'd appreciate it.

 

Thanks

 

Des

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[Guest Malke]

Re: problem installing printer

 

Person wrote:

> I recently tried to install an officejet g85 'all in one' printer on my

> laptop that has windows xp. - setup was completed. Then tried to

> install it on another laptop that has vista on it. Seemed to install ok

> but, couldn't get it to print. Uninstalled using the 'remove programs'

> option. This appeared to work. Then I tried to re-install but a message

> came up saying that it was already installed and that I'd have to use

> the un-install program to delete it. Checked and it was removed. Can't

> seem to figure out why I'm getting this message. If anyone has any

> suggestions I'd appreciate it.

 

HP usually has a cleanup utility for their installations. Look on their

website. Make sure the printer is really compatible with Vista if you want

to try and install it and if it is, get the latest Vista drivers from HP's

website.

 

Malke

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MS-MVP

Elephant Boy Computers - Don't Panic!

FAQ - http://www.elephantboycomputers.com/#FAQ

[Guest Person]

Re: problem installing printer

 

In message <ucGgJ#wKJHA.5972@TK2MSFTNGP06.phx.gbl>, Malke

<malke@invalid.invalid> writes

>Person wrote:

>

>> I recently tried to install an officejet g85 'all in one' printer on my

>> laptop that has windows xp. - setup was completed. Then tried to

>> install it on another laptop that has vista on it. Seemed to install ok

>> but, couldn't get it to print. Uninstalled using the 'remove programs'

>> option. This appeared to work. Then I tried to re-install but a message

>> came up saying that it was already installed and that I'd have to use

>> the un-install program to delete it. Checked and it was removed. Can't

>> seem to figure out why I'm getting this message. If anyone has any

>> suggestions I'd appreciate it.

>

>HP usually has a cleanup utility for their installations. Look on their

>website. Make sure the printer is really compatible with Vista if you want

>to try and install it and if it is, get the latest Vista drivers from HP's

>website.

>

>Malke

 

Thanks - installed cleanup utilities - looks like it's cleared it up.

--

Des