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Unable to retrieve bitlocker key nor do a fresh Windows (10) install. Help

Guest robzTa

By Guest robzTa
in Operating Systems Help & Support

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Guest robzTa

Guest robzTa

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Equirying on behalf of my partner. She was using a Thinkpad X240 from her workplace running windows 7, which they have now replaced with a newer laptop. They advised that she could now keep the laptop for her own personal use. The laptop has not been used for a number of years now and I am in the process of reviving it. I am faced with a lot of obstacles which leads me to a dead end.I am unable to do a clean windows install, as booting to USB is not an option as the bios is locked out from any changes as the bitlocker key is required. She did approach her works IT department, and oddly enough

 

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