Problem Renewing Live OneCare

[Guest Rick]

I purchased a copy of Live OneCare rather than renewing online. I followed

the installation instructions and it works and updates daily as it should.

My problem is I continually get popups telling me to renew. Upon

installation completion, it said it may take up to 24 hours for the renewal

notice would go away. Unfortunately, that was three weeks ago. What can I

do or who can I contact to get this resolved? Thanks, Rick

[Guest Malke]

Re: Problem Renewing Live OneCare

 

Rick wrote:

> I purchased a copy of Live OneCare rather than renewing online. I

> followed the installation instructions and it works and updates daily as

> it should.

> My problem is I continually get popups telling me to renew. Upon

> installation completion, it said it may take up to 24 hours for the

> renewal

> notice would go away. Unfortunately, that was three weeks ago. What can

> I

> do or who can I contact to get this resolved? Thanks, Rick

 

Windows Live OneCare Newsgroups

microsoft.public.windows.live.onecare.generaldiscussion

microsoft.public.windows.live.onecare.antispyware

microsoft.public.windows.live.onecare.antivirus

microsoft.public.windows.live.onecare.backup

microsoft.public.windows.live.onecare.firewall

microsoft.public.windows.live.onecare.install

microsoft.public.windows.live.onecare.tuneup

microsoft.public.windows.live.onecare.update

 

Windows Live OneCare Forums:

http://forums.microsoft.com/windowsonecare/default.aspx?siteid=2

 

Malke

--

MS-MVP

Elephant Boy Computers - Don't Panic!

FAQ - http://www.elephantboycomputers.com/#FAQ

[Guest Rick]

Re: Problem Renewing Live OneCare

 

Thanks, but I've exhausted those references. That's why I turned here. Not

being able to discuss a problem with a live person sort of backs one in a

corner in a situation like this. Thanks for the effort.

 

"Malke" wrote:

> Rick wrote:

>

> > I purchased a copy of Live OneCare rather than renewing online. I

> > followed the installation instructions and it works and updates daily as

> > it should.

> > My problem is I continually get popups telling me to renew. Upon

> > installation completion, it said it may take up to 24 hours for the

> > renewal

> > notice would go away. Unfortunately, that was three weeks ago. What can

> > I

> > do or who can I contact to get this resolved? Thanks, Rick

>

> Windows Live OneCare Newsgroups

> microsoft.public.windows.live.onecare.generaldiscussion

> microsoft.public.windows.live.onecare.antispyware

> microsoft.public.windows.live.onecare.antivirus

> microsoft.public.windows.live.onecare.backup

> microsoft.public.windows.live.onecare.firewall

> microsoft.public.windows.live.onecare.install

> microsoft.public.windows.live.onecare.tuneup

> microsoft.public.windows.live.onecare.update

>

> Windows Live OneCare Forums:

> http://forums.microsoft.com/windowsonecare/default.aspx?siteid=2

>

> Malke

> --

> MS-MVP

> Elephant Boy Computers - Don't Panic!

> FAQ - http://www.elephantboycomputers.com/#FAQ

>

>

[Guest Malke]

Re: Problem Renewing Live OneCare

 

Rick wrote:

> Thanks, but I've exhausted those references. That's why I turned here.

> Not being able to discuss a problem with a live person sort of backs one

> in a

> corner in a situation like this. Thanks for the effort.

 

You've crossposted to at least several of those forums? I don't know what

you mean by a "live person". All of the people who post on forums are

alive, at least until All Hallow's Eve. ;-)

 

Surely Live OneCare has a way to contact them for support. Since I don't

recommend or support Live OneCare, I'm sorry but I can't help you. Perhaps

someone else reading this thread who uses Live OneCare will have an answer

for you.

 

Good luck,

 

Malke

--

MS-MVP

Elephant Boy Computers - Don't Panic!

FAQ - http://www.elephantboycomputers.com/#FAQ

[Guest cavalier]

RE: Problem Renewing Live OneCare

 

cavalier wrote,Go here and scroll to liveone care and select

https://support.live.com/default.aspx?scrx=1

"Rick" wrote:

> I purchased a copy of Live OneCare rather than renewing online. I followed

> the installation instructions and it works and updates daily as it should.

> My problem is I continually get popups telling me to renew. Upon

> installation completion, it said it may take up to 24 hours for the renewal

> notice would go away. Unfortunately, that was three weeks ago. What can I

> do or who can I contact to get this resolved? Thanks, Rick

[Guest nass]

RE: Problem Renewing Live OneCare

 

 

 

"Rick" wrote:

> I purchased a copy of Live OneCare rather than renewing online. I followed

> the installation instructions and it works and updates daily as it should.

> My problem is I continually get popups telling me to renew. Upon

> installation completion, it said it may take up to 24 hours for the renewal

> notice would go away. Unfortunately, that was three weeks ago. What can I

> do or who can I contact to get this resolved? Thanks, Rick

 

If you still have the Activation Key you can uninstall the Live Onecare and

then Reinstall from the link you been given in an email.

Run disk clean up and defrag in safe mode.

Your issue onlt can be solved by contacting Live OneCare help person to

solve your Issue or refund you at least.

HTH,

nass

---

http://www.nasstec.co.uk

[Guest Kayman]

Re: Problem Renewing Live OneCare

 

On Sun, 12 Oct 2008 06:28:00 -0700, Rick wrote:

> I purchased a copy of Live OneCare rather than renewing online. I followed

> the installation instructions and it works and updates daily as it should.

> My problem is I continually get popups telling me to renew. Upon

> installation completion, it said it may take up to 24 hours for the renewal

> notice would go away. Unfortunately, that was three weeks ago. What can I

> do or who can I contact to get this resolved? Thanks, Rick

 

Re-evaluate your requirements!

 

Let's examine this package more closely from a (non-expert) users

point-of-view and if Windows Live OneCare represents real dollar value for

the average homeuser.

 

Windows Live OneCare includes:

 

-- An excellent antivirus application --.

 

Many experts used to suggest that Windows Live OneCare is on the bottom of

the list as far as finding viruses\malware\trojans.

However, I understand that the new version of this (OneCare) AV application

has changed for the better and the virus catchrate has improved

significantly.

It is debatable however if OneCare AV is significantly better compared to

good quality free-ware application such as Avira AntiVir® Personal or

avast! 4 Home Edition. Even if OneCare is an equally good AV application,

you'd still have to fork out dollars.

So, as far as performance is concerned why would anybody considering

purchasing OneCare?

 

-- An excellent firewall application --.

 

An excellent firewall application is already included in both WinXP and

Vista operating systems.

 

Managing the Windows Vista Firewall

http://technet.microsoft.com/en-us/magazine/cc510323.aspx

 

So, why would anybody want to pay for something which comes free in the

first place?

 

-- An excellent antispyware application --.

 

An antispyware (A-S) application (WindowsDefender) is already included in

Vista OS and can be freely downloaded for WinXP. Add SuperAntispyware Free

Edition and you're as good as gold.

So, why would anybody want to pay for something which comes free in the

first place?

 

-- Automatic system clean/tune-ups --.

 

Why I donÿt use registry cleaners!

http://www.edbott.com/weblog/archives/000643.html

 

IMO, a safer option to tune up your OS, is to use CCleaner ignoring the

registry scanning/fixing option followed by using NTREGOPT (all freely

available).

 

So, why would anybody jeopardize proper functioning of their OS?

 

-- Automatic hard drive defrag --.

 

A HDD defragmentation utility is already included in both WinXP and Windows

Vista which can be scheduled to scan at predetermined times.

 

Schedule a weekly defragmentation

http://www.microsoft.com/windowsxp/using/setup/tips/defrag.mspx

 

Features of the Windows Vista hard disk defragmentation utility

Scheduled defragmentation

http://support.microsoft.com/kb/942092

 

Also, there are a few freeware defrag tools available which, the best to my

knowledge, outperform the in-build version.

So, why would anybody want to pay for something which comes free in the

first place?

 

-- Checks for updates to be sure they are installed --.

 

Aside from Using the free Windows Update function in both WinXP and Windows

Vista, Secunia Personal Software Inspector, Belarc and M/S Security

Baseline Analyzer can assist also.

So, why would anybody want to pay for something which comes free in the

first place?

 

-- Schedules automatic backups of important files --.

 

Backup and Restore Center is an in-build version and comes free with both

WinXP and Vista operating system.

 

Windows XP Backup Made Easy

http://www.microsoft.com/windowsxp/using/setup/learnmore/bott_03july14.mspx

Windows Backup and Restore Center

http://www.microsoft.com/windows/windows-vista/features/backup.aspx

 

So, why would one want to pay for something which comes free in the first

place?

 

BTW, some users are impressed with Cobian Backup-Free.

 

-- New version 2.5 just released - designed to work exceptionally well with

Windows Vista & XP --.

 

One would hope that this is the case, after all, it's a MSFT product!

Selective, good-quality freeware applications are working like a charm as

well in both WinXP and Vista operating systems!

 

-- All-in-one convenient, easy to install application --.

 

So are selective, good-quality freeware applications/utilities.

 

-- On sale at Newegg for only $19.99 --

 

If I were in the spending mood and were looking for a worthwhile addition

to my Operating System I'd find another $30.- and purchase Acronis Back-Up

package.

 

Well, considering the above, I haven't got the foggiest idea what the hype

about Windows Live OneCare package is all about!

 

But, it is not unusual that in Multi National Organizations such as MSFT

the Section Heads of the Commercial Department and the Program Engineers

(Operating Department), are having conflicting opinions as they work for

different goals.

The Program Engineers are the pragmatic type, they develop things, they

know things. They have to demonstrate high integrity in order to produce

high quality software.

The Advertising People know how to sell and push things. They mostly walk

on a fine line but cross it frequently for the sake of the dollar almighty

and in the name of the share holders. The nature of their job prevents them

to be moral and ethical.

The goals of the Commercial Dept. are not necessarily in the best interest

for the end user.

Would MSFT recommend the use of registry cleaners if Dr. Mark Russinovich

and Ed Bott had a say? I don't think so!

Would MSFT have included these lame additions to their Windows Live OneCare

application if their program engineers had a say? I don't think so!

As usual, Marketing trumps common sense. Let's hope that users pay more

attention to the details instead to the sensational promotion.