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Need help trying to log into my laptop

Guest Gryphon Adkins

By Guest Gryphon Adkins
in Operating Systems Help & Support

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Guest Gryphon Adkins

Guest Gryphon Adkins

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I tried logging into my laptop to find that my pin has been disabled it takes me to a challenge phrase that tells me to enter A1B2C3 which I do, then takes me to where I enter my pin and once I do this it comes up with a message "This sign-in option is disabled because of failed sign-in attempts or repeated shutdowns. Use a different sign-in option, or keep your device powered for at least 2 hours then try again" I have waited the 2 hours and didn't change anything and It gives me no options to reset my PIN.

 

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