Windows Installer problem on Windows XP SP1

[Guest lam]

Hi all,

My computer showed "Windows Installer Service could not be accessed ...."

when I tried to install a new printer software to the PC. I tried methods 1

and 2 from http://support.microsoft.com/kb/315346 without success.

 

Method 1: Reregister the Windows Installer

Method 2: Reinstall the Windows Installer - Needed to renamed msiexec.exe to

msiexec.old, msihnd.dll to msihnd.old and msi.dll to msi.old before new WI

installation.

 

The problem after reinstalling the WI version 3.1 v2 is that the WI can't

start. When I tried the services.msc and tried to manually start WI, it can't

find the file msiexec.exe. Somehow the renamed files were not re-created

after the new WI installation. I tried to rename the *.old files back to the

original file extension. The WI started but I got the same "Windows Installer

could not be accessed ...." error message when I tried to install the

printer software.

 

Please help and thanks in advance

--

lam

[Guest PA Bear [MS MVP]]

Re: Windows Installer problem on Windows XP SP1

 

Why are you still running WinXP SP1 four years after the release of SP2 and

5 months after the release of SP3?

 

lam wrote:

> Hi all,

> My computer showed "Windows Installer Service could not be accessed ...."

> when I tried to install a new printer software to the PC. I tried methods

> 1

> and 2 from http://support.microsoft.com/kb/315346 without success.

>

> Method 1: Reregister the Windows Installer

> Method 2: Reinstall the Windows Installer - Needed to renamed msiexec.exe

> to

> msiexec.old, msihnd.dll to msihnd.old and msi.dll to msi.old before new WI

> installation.

>

> The problem after reinstalling the WI version 3.1 v2 is that the WI can't

> start. When I tried the services.msc and tried to manually start WI, it

> can't find the file msiexec.exe. Somehow the renamed files were not

> re-created after the new WI installation. I tried to rename the *.old

> files

> back to the original file extension. The WI started but I got the same

> "Windows Installer could not be accessed ...." error message when I tried

> to install the printer software.

>

> Please help and thanks in advance

[Guest Andrew]

RE: Windows Installer problem on Windows XP SP1

 

Try to rename thme again and then run this:

 

http://www.microsoft.com/downloads/details.aspx?FamilyId=889482FC-5F56-4A38-B838-DE776FD4138C&displaylang=en&displaylang=en

 

then, if that still doesn't work, upgrade to SP3

 

"lam" wrote:

> Hi all,

> My computer showed "Windows Installer Service could not be accessed ...."

> when I tried to install a new printer software to the PC. I tried methods 1

> and 2 from http://support.microsoft.com/kb/315346 without success.

>

> Method 1: Reregister the Windows Installer

> Method 2: Reinstall the Windows Installer - Needed to renamed msiexec.exe to

> msiexec.old, msihnd.dll to msihnd.old and msi.dll to msi.old before new WI

> installation.

>

> The problem after reinstalling the WI version 3.1 v2 is that the WI can't

> start. When I tried the services.msc and tried to manually start WI, it can't

> find the file msiexec.exe. Somehow the renamed files were not re-created

> after the new WI installation. I tried to rename the *.old files back to the

> original file extension. The WI started but I got the same "Windows Installer

> could not be accessed ...." error message when I tried to install the

> printer software.

>

> Please help and thanks in advance

> --

> lam