help me please

[Guest mrsdcjones]

i have a toshiba satellite a40 with windows xp sp3 and everytime i go to

intermet explorer it freezes up. can anyone help me. it is very much need. i

got the blue screen a few time and don't want to mess it up. Please help.

thanks in advance.

[Guest Ronaldo]

Re: help me please

 

You seem to have a malware infection... scan the system with your antivirus

and other security applications...

 

Best malware apps that I know of are:

Antitrojan-antispyware; A Squared Free, Malwarebytes Anti-Malware.

Antispyware; Super Antispyware and Spyware Terminator.

 

You may also want to use a safer web browser like Mozilla Firefox or Opera

at least until you have solved the IE7 problem.

 

Antispyware Applications

http://www.majorgeeks.com/downloads31.html

 

Web Browsers

http://www.majorgeeks.com/downloads5.html

 

 

 

---------------------------------------------

"mrsdcjones" <mrsdcjones@discussions.microsoft.com> escribió en el mensaje

news:00AC9BAE-1C80-48B5-8C17-6D8D427D3169@microsoft.com...

>i have a toshiba satellite a40 with windows xp sp3 and everytime i go to

> intermet explorer it freezes up. can anyone help me. it is very much need.

> i

> got the blue screen a few time and don't want to mess it up. Please help.

> thanks in advance.

[Guest Daave]

Re: help me please

 

mrsdcjones wrote:

> i have a toshiba satellite a40 with windows xp sp3 and everytime i go

> to intermet explorer it freezes up. can anyone help me. it is very

> much need. i got the blue screen a few time and don't want to mess it

> up. Please help. thanks in advance.

 

In order for us to help, you will need to provide more information.

Please answer the following questions:

 

1. When did you install SP3? Did you have the same problem prior to

upgrading to SP3?

 

2. What version of Internet Explorer are you running?

 

3. What is the exact text of the Blue Screen message?

 

4. Please post the complete text of any pertinent error messages in

Event Viewer:

 

Start | Control Panel | Administrative Tools | Event Viewer

 

Search for recent errors. Double-click on the error. Click on the copy

button. Now you can paste this information in your next post.

[Guest mrsdcjones]

Re: help me please

 

 

 

"Daave" wrote:

 

>

> In order for us to help, you will need to provide more information.

> Please answer the following questions:

>

> 1. When did you install SP3? Did you have the same problem prior to

> upgrading to SP3?

>

> 2. What version of Internet Explorer are you running?

>

> 3. What is the exact text of the Blue Screen message?

>

> 4. Please post the complete text of any pertinent error messages in

> Event Viewer:

>

> Start | Control Panel | Administrative Tools | Event Viewer

>

> Search for recent errors. Double-click on the error. Click on the copy

> button. Now you can paste this information in your next post.

>

>

>1) it's been a couple of months since i installed sp3. and no i didn't have this problem prior to installing sp3. 2)i'm running IE7. 3) don't remember what the blue screen said and this happen a couple days ago.

[Guest Daave]

Re: help me please

 

"mrsdcjones" <mrsdcjones@discussions.microsoft.com> wrote in message

news:1E058A13-1253-455D-9001-F785280C7271@microsoft.com...

>

>

> "Daave" wrote:

>

>

>>

>> In order for us to help, you will need to provide more information.

>> Please answer the following questions:

>>

>> 1. When did you install SP3? Did you have the same problem prior to

>> upgrading to SP3?

>>

>> 2. What version of Internet Explorer are you running?

>>

>> 3. What is the exact text of the Blue Screen message?

>>

>> 4. Please post the complete text of any pertinent error messages in

>> Event Viewer:

>>

>> Start | Control Panel | Administrative Tools | Event Viewer

>>

>> Search for recent errors. Double-click on the error. Click on the

>> copy

>> button. Now you can paste this information in your next post.

>>

>>

> 1) it's been a couple of months since i installed sp3. and no i didn't

> have

> this problem prior to installing sp3. 2)i'm running IE7. 3) don't

> remember

> what the blue screen said and this happen a couple days ago.

 

If you have had this problem for the entire couple months since you

installed SP3, I would uninstall SP3 for now (you will eventually need

to reinstall it, but post back here before you reinstall it so you can

learn the best way to do it):

 

"How to remove Windows XP Service Pack 3 from your computer":

http://support.microsoft.com/kb/950249

[Guest Daave]

Re: help me please

 

"mrsdcjones" <mrsdcjones@discussions.microsoft.com> wrote in message

news:1E058A13-1253-455D-9001-F785280C7271@microsoft.com...

> "Daave" wrote:

[snip]

>> 4. Please post the complete text of any pertinent error messages in

>> Event Viewer:

>>

>> Start | Control Panel | Administrative Tools | Event Viewer

>>

>> Search for recent errors. Double-click on the error. Click on the

>> copy

>> button. Now you can paste this information in your next post.

>>1) it's been a couple of months since i installed sp3. and no i didn't

>>have this problem prior to installing sp3. 2)i'm running IE7. 3) don't

>>remember what the blue screen said and this happen a couple days ago.

 

You forgot number 4. :-)