PC dies for no apparent reason

[Guest Tracy]

In the last three days, my pc has just died while I am working. It can be

while on internet, the computer, or e-mail. It just dies and reboots by

itself. Only thing I have done recently is downloaded Windows Exployer 8 Beta

and upgraded to 2009 Norton.

Am using XP oper system. What do you guys think.

--

Tracy

[Guest JS]

Re: PC dies for no apparent reason

 

Uninstall Explorer 8 Beta, then see if the problems still occurs.

If it does then uninstall Norton 2009 and see if problem is still occurring.

Download and run the Norton Removal Tool.

http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

 

Caution: If you are using any additional Norton products they will be

removed also.

 

JS

http://www.pagestart.com

 

 

"Tracy" <Tracy@discussions.microsoft.com> wrote in message

news:ECAF9364-23B3-455C-81DE-41198210534D@microsoft.com...

> In the last three days, my pc has just died while I am working. It can be

> while on internet, the computer, or e-mail. It just dies and reboots by

> itself. Only thing I have done recently is downloaded Windows Exployer 8

> Beta

> and upgraded to 2009 Norton.

> Am using XP oper system. What do you guys think.

> --

> Tracy

[Guest Andrew E.]

RE: PC dies for no apparent reason

 

In xp,open event viewer,scroll to the event/warning,R.click,properties,get

detailed info on the crash...Also,click on the url in it,this opens kb

help/support,

usually with a fix for it.

 

"Tracy" wrote:

> In the last three days, my pc has just died while I am working. It can be

> while on internet, the computer, or e-mail. It just dies and reboots by

> itself. Only thing I have done recently is downloaded Windows Exployer 8 Beta

> and upgraded to 2009 Norton.

> Am using XP oper system. What do you guys think.

> --

> Tracy

[Guest RobertVA]

Re: PC dies for no apparent reason

 

Tracy wrote:

> In the last three days, my pc has just died while I am working. It can be

> while on internet, the computer, or e-mail. It just dies and reboots by

> itself. Only thing I have done recently is downloaded Windows Exployer 8 Beta

> and upgraded to 2009 Norton.

> Am using XP oper system. What do you guys think.

 

I think people frequenting a group for supporting the IE 8 Beta MIGHT be

able to offer advice, which may include turning off the "Feature" of

Windows XP to restart in response to certain program faults. Allowing

the system might permit you to see a pop-up that offers clues about the

cause of the problem. there might be some clues in the event viewer too.

 

Have you tried reverting back to the version you were using before

installing the BETA TEST version? Sometimes things like that are the

reason the version hasn't been released for normal use.

 

Than again, it might be a problem that could be resolved by advice you

can obtain in a Norton oriented group or retreating back to the earlier

version of Norton.

[Guest Ken Blake, MVP]

Re: PC dies for no apparent reason

 

On Mon, 13 Oct 2008 16:46:00 -0700, Tracy

<Tracy@discussions.microsoft.com> wrote:

> In the last three days, my pc has just died while I am working. It can be

> while on internet, the computer, or e-mail. It just dies and reboots by

> itself. Only thing I have done recently is downloaded Windows Exployer 8 Beta

> and upgraded to 2009 Norton.

> Am using XP oper system. What do you guys think.

 

 

Four points:

 

1. If your computer is restarting spontaneously, you are presumably

blue-screening, and you are set to the default of rebooting whenever

that happens. It's a poor default setting and you should change it.

Right-click My Computer, and choose Properties. On the Advanced tab,

click Settings under Startup and Recovery. Under System failure,

uncheck the box "Automatically restart.

 

Now when the problem occurs again, instead of restarting, you will get

the blue screen with diagnostic information. Post back with those

details for more help.

 

2. This problem is far more often caused by a hardware problem than a

software one.

 

3. Despite what I say in number 2 above, since you are running beta

software, that may well be the cause. I recommend that you never run

beta products unless you have an extra computer to do it on, and one

that you don't mind if the beta software crashes it or causes other

significant problems.

 

4. I am very much against Norton anything. It is typically the worst

choice of software available to do what it does, and can often cause

significant problems. I'm not claiming that it's necessarily the cause

of the problems you describe, but I certainly wouldn't rule it out.

 

--

Ken Blake, Microsoft MVP - Windows Desktop Experience

Please Reply to the Newsgroup

[Guest Tracy]

Re: PC dies for no apparent reason

 

Thanks guys, I just replaced 8 with 7, which I had before. I will just have

to wait till tomorrow to see if I still get the shutdowns. I also unchecked

the "Automatical Restart. Still have the Norton 2009. Anyway, I guess it is

now trial and error. thanks again.

Tracy

--

Tracy

 

 

"Ken Blake, MVP" wrote:

> On Mon, 13 Oct 2008 16:46:00 -0700, Tracy

> <Tracy@discussions.microsoft.com> wrote:

>

> > In the last three days, my pc has just died while I am working. It can be

> > while on internet, the computer, or e-mail. It just dies and reboots by

> > itself. Only thing I have done recently is downloaded Windows Exployer 8 Beta

> > and upgraded to 2009 Norton.

> > Am using XP oper system. What do you guys think.

>

>

> Four points:

>

> 1. If your computer is restarting spontaneously, you are presumably

> blue-screening, and you are set to the default of rebooting whenever

> that happens. It's a poor default setting and you should change it.

> Right-click My Computer, and choose Properties. On the Advanced tab,

> click Settings under Startup and Recovery. Under System failure,

> uncheck the box "Automatically restart.

>

> Now when the problem occurs again, instead of restarting, you will get

> the blue screen with diagnostic information. Post back with those

> details for more help.

>

> 2. This problem is far more often caused by a hardware problem than a

> software one.

>

> 3. Despite what I say in number 2 above, since you are running beta

> software, that may well be the cause. I recommend that you never run

> beta products unless you have an extra computer to do it on, and one

> that you don't mind if the beta software crashes it or causes other

> significant problems.

>

> 4. I am very much against Norton anything. It is typically the worst

> choice of software available to do what it does, and can often cause

> significant problems. I'm not claiming that it's necessarily the cause

> of the problems you describe, but I certainly wouldn't rule it out.

>

> --

> Ken Blake, Microsoft MVP - Windows Desktop Experience

> Please Reply to the Newsgroup

>

[Guest 21zhongguo]

Re: PC dies for no apparent reason

 

 

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--

21zhongguo

[Guest Patrick Keenan]

Re: PC dies for no apparent reason

 

 

"Tracy" <Tracy@discussions.microsoft.com> wrote in message

news:ECAF9364-23B3-455C-81DE-41198210534D@microsoft.com...

> In the last three days, my pc has just died while I am working. It can be

> while on internet, the computer, or e-mail. It just dies and reboots by

> itself. Only thing I have done recently is downloaded Windows Exployer 8

> Beta

> and upgraded to 2009 Norton.

> Am using XP oper system. What do you guys think.

> --

> Tracy

 

The system is crashing, likely because of the "only things" you installed.

 

Turn off the "automatic reboot on crash" function or look in the System

Event Logs for an indication of where the crash is occurring.

 

HTH

-pk