Guest DEFENDER01 Posted October 14, 2008 Posted October 14, 2008 I have a HP Desk jet all in one printer and need to reinstall the program from the CD disk when i go into add / remove and try to remove nothing happens. the CD that came with the printer has an option to remove but just freezes and locks everything so cant shut PC down. i have tried removing in safe mode but this also has no effect. is there any way of removing so i can reinstall.?? -- DEFENDER01
Guest Alias Posted October 14, 2008 Posted October 14, 2008 Re: Uninstall problem DEFENDER01 wrote: > I have a HP Desk jet all in one printer and need to reinstall the > program from the CD disk > when i go into add / remove and try to remove nothing happens. > > the CD that came with the printer has an option to remove but just > freezes and locks everything so cant shut PC down. > > i have tried removing in safe mode but this also has no effect. > is there any way of removing so i can reinstall.?? > > > > Is the printer turned on when you try this? Alias
Guest DEFENDER01 Posted October 14, 2008 Posted October 14, 2008 Re: Uninstall problem 'Alias[_21_ Wrote: > ;3198719']DEFENDER01 wrote:- > I have a HP Desk jet all in one printer and need to reinstall the > program from the CD disk > when i go into add / remove and try to remove nothing happens. > > the CD that came with the printer has an option to remove but just > freezes and locks everything so cant shut PC down. > > i have tried removing in safe mode but this also has no effect. > is there any way of removing so i can reinstall.?? > > > > - > > Is the printer turned on when you try this? > > Alias I have tried both connected and unconnected. on install the USB cable should be disconnected. -- DEFENDER01
Guest Terry Gamble Posted October 14, 2008 Posted October 14, 2008 Re: Uninstall problem DEFENDER01 wrote: > I have a HP Desk jet all in one printer and need to reinstall the > program from the CD disk > when i go into add / remove and try to remove nothing happens. > > the CD that came with the printer has an option to remove but just > freezes and locks everything so cant shut PC down. > > i have tried removing in safe mode but this also has no effect. > is there any way of removing so i can reinstall.?? > > > > You need to remove all the old drivers first. I don't know if your all-in-one is like mine, but you should contact HP for the removal file. I had to run the uninstall bat four times with a re-start after each removal. Then you pray that the printer installs. They gave me a new install program for my printer. Good Luck Terry
Guest Rey Santos Posted October 14, 2008 Posted October 14, 2008 RE: Uninstall problem Did you try uninstalling from Start > All Programs? From HP Support: Uninstall the All-in-One Software in Windows http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00853283&dlc=en&product=3235308 -- Rey "DEFENDER01" wrote: > > I have a HP Desk jet all in one printer and need to reinstall the > program from the CD disk > when i go into add / remove and try to remove nothing happens. > > the CD that came with the printer has an option to remove but just > freezes and locks everything so cant shut PC down. > > i have tried removing in safe mode but this also has no effect. > is there any way of removing so i can reinstall.?? > > > > > -- > DEFENDER01 >
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