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Issue with RemoteAssist changing keyboard layout

Guest Luke Jaekel

By Guest Luke Jaekel
in Operating Systems Help & Support

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Guest Luke Jaekel

Guest Luke Jaekel

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Hi all,I've got a question regarding the RemoteAssist app. I'm trying to help my granddad solve some driver issues with his USB ports and remote into his German laptop which is running Windows 10 and has a German keyboard. I'm from the UK so I use a British keyboard layout and a computer running Windows 11 (accessing via QuickAssist).Strangely when I connect to his computer, his keyboard works just fine but when I disconnect from his computer, he suddenly is unable to type properly e.g. the letter 'p' is equal to his asterisk symbol or something like that.I've checked the languages section and

 

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