roanantelope Posted July 9, 2012 Posted July 9, 2012 Hi all, My trouble started when my grandson used cheat codes on Grand Theft Auto. When he logged out of the game I ended up with a half white screen. I have contacted GTA and they assure me that the game would not cause this problem. I have done all the usual things like try and work with properties on the main screen. When the screen runs up the desktop shows normal until the icons appear. This is when the screen turns half white. All my programs are normal and I get a full screen. System restore does not help. I do get an error: Line 65 char 1 error Object does not support the action. Code 0 file://C:/documents data/microsoft/internet explorer/desktop.htt Hope this helps, regards, Roanantelope. :( Quote
KenB Posted July 9, 2012 Posted July 9, 2012 Hi and welcome to ExTS These instructions involve navigating the Registry - please do not make any changes other than what I suggest. Start > type in .......regedit.......ENTER This will open the registry Click the > that is to the left of the following: HKEY_CURRENT_USER > Software > Microsoft > Internet Explorer > Desktop > SafeMode > Components When you get to "Components" you need to click on the word itself to highlight it. In the right panel you will see DeskHtmlVersion ............. and a value. ( this should be 0x00000000 (0) ) If it isn't the you need to change it. Right click on DeskHtmlVersion and click on "Modify" Change the number that is shown in Value Data to 0 (zero) then click on OK to make the change. Quote There is an email going around offering processed pork - gelatin - and salt in a can ......this is simply SPAM !! MiniToolBoxNetwork TestWireless Test
roanantelope Posted July 10, 2012 Author Posted July 10, 2012 Hi KenB, Thank you for your help. I followed you instructions and found that the value was not 0. I changed it to 0. But alas, the fault remained. I rechecked the value and found that it had remained on 0. When the screen comes up at first it shows the icons with a blue background then it changes back to the half white screen. I am sure you are near the fault. I await any further help that you may have. Regards, Roanantelope. Quote
KenB Posted July 10, 2012 Posted July 10, 2012 Hi Try this: Hold down the Windows key and tap E Then ..........tools > folder options > view > uncheck hide protected operating system files. Click on OK Then Start ...........type in ........desktop.htt................ENTER You should be given the location. You need to rename the file desktopold.htt Refresh the page CTRL + R Windows should create another desktop.htt Go back to .............tools > folder options > view > and check hide protected op. sys. files. Click on OK Quote There is an email going around offering processed pork - gelatin - and salt in a can ......this is simply SPAM !! MiniToolBoxNetwork TestWireless Test
roanantelope Posted July 10, 2012 Author Posted July 10, 2012 Hi KenB, Thank you once again. I did as you said but desktop.htt cannot be found. I searched the computer for it but it does not seem to exist. I think that you are on top of this fault now? Regards, Roanantelope Quote
KenB Posted July 10, 2012 Posted July 10, 2012 C:/documents data/microsoft/internet explorer/desktop.htt From your first post: What if you click on C:\ > ..............and follow the path to Internet Explorer .......desktop.htt If it is there right click on it and rename. You may need to uncheck hide protected operating system files first Quote There is an email going around offering processed pork - gelatin - and salt in a can ......this is simply SPAM !! MiniToolBoxNetwork TestWireless Test
roanantelope Posted July 11, 2012 Author Posted July 11, 2012 Hi KenB Strange but I cannot find /documents data/ Only documents and settings. Thanks for your patience. roanantelope. Quote
KenB Posted July 11, 2012 Posted July 11, 2012 Hi I would be inclined to try a System Restore to a date just before the start of your problem. Start > ..........type in ............system restore ...............ENTER You will be given a list of dates. If the dates shown don't go back far enough there should be a box to tick for "Show more dates". Select a date that you know is before the start of this problem. Your data / files / photos etc will be fine. Any updates / driver installs will need to be re-done as these will be lost. See here for more info: Quote There is an email going around offering processed pork - gelatin - and salt in a can ......this is simply SPAM !! MiniToolBoxNetwork TestWireless Test
roanantelope Posted July 11, 2012 Author Posted July 11, 2012 Hi KenB, System restore does not help sorry roanantelope Quote
KenB Posted July 11, 2012 Posted July 11, 2012 Download MalwareBytes from here: click here Install > Update > Run It will produce a log in Notepad - copy this and post it in your next reply. Quote There is an email going around offering processed pork - gelatin - and salt in a can ......this is simply SPAM !! MiniToolBoxNetwork TestWireless Test
roanantelope Posted July 14, 2012 Author Posted July 14, 2012 Hope this makes sense to you. roanantelopeMalware.pdf Quote
maynardvdm Posted July 14, 2012 Posted July 14, 2012 Hi That is not Malwarebytes. Use the link Ken supplied, reg cleaners are normally not very good. Quote We are all members helping other members. Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs. RaidMax Smilodon Gaming Case | Gigabyte Z77X-UD5H M/B | Intel Core i5 3570K @ 3.4GHz | 8GB Corsair RAM | Nvidia GTX550 Ti 1GB GDDR5 | Corsair 800w PSU Register for FREE >>here<< | If we have helped you, please consider a donation >>here<< SAS | MBAM | WinPatrol | Avira | ERUNT | Nvidia Drivers http://i285.photobucket.com/albums/ll57/mjsmileys/userbarnew4sec.gif
roanantelope Posted July 17, 2012 Author Posted July 17, 2012 Hi KenB I hope that you are able to open this file. Thanks. Roanantelopembam-log-2012-07-15 (15-59-40).txt Quote
KenB Posted July 17, 2012 Posted July 17, 2012 I have posted the log as this is how our security experts like to see it. I will ask one of them to take a look and advise further. ==================== Malwarebytes Anti-Malware (Trial) 1.62.0.1300 http://www.malwarebytes.org Database version: v2012.07.15.07 Windows XP Service Pack 3 x86 NTFS Internet Explorer 8.0.6001.18702 Dave :: PRIVATE-4E09097 [administrator] Protection: Enabled 2012/07/15 03:59:40 PM mbam-log-2012-07-15 (15-59-40).txt Scan type: Quick scan Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM Scan options disabled: P2P Objects scanned: 219040 Time elapsed: 6 minute(s), 56 second(s) Memory Processes Detected: 0 (No malicious items detected) Memory Modules Detected: 0 (No malicious items detected) Registry Keys Detected: 6 HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{d08d9f98-1c78-4704-87e6-368b0023d831} (PUP.Adware.RelevantKnowledge) -> No action taken. HKCR\CLSID\{CA4520F3-AE13-4FB1-A513-58E23991C86D} (Trojan.Downloader) -> Quarantined and deleted successfully. HKCR\gencrawler_gc.GenCrawler (Trojan.Downloader) -> Quarantined and deleted successfully. HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{CA4520F3-AE13-4FB1-A513-58E23991C86D} (Trojan.Downloader) -> Quarantined and deleted successfully. HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{CA4520F3-AE13-4FB1-A513-58E23991C86D} (Trojan.Downloader) -> Quarantined and deleted successfully. HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{CA4520F3-AE13-4FB1-A513-58E23991C86D} (Trojan.Downloader) -> Quarantined and deleted successfully. Registry Values Detected: 1 HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs|C:\DOCUMENTS AND SETTINGS\DAVE\APPLICATION DATA\MEDIA FINDER\EXTENSIONS\GENCRAWLER_GC.DLL (Trojan.Downloader) -> Data: 1 -> Quarantined and deleted successfully. Registry Data Items Detected: 0 (No malicious items detected) Folders Detected: 2 C:\Program Files\RelevantKnowledge (PUP.Spyware.MarketScore) -> No action taken. C:\Documents and Settings\All Users\Start Menu\Programs\RelevantKnowledge (PUP.Spyware.MarketScore) -> No action taken. Files Detected: 16 C:\Documents and Settings\Dave\My Documents\Downloads\ADLSoft_UnCompressor_v2.exe (PUP.Adware.InstallCore) -> No action taken. C:\Documents and Settings\Dave\My Documents\Downloads\AudioPerformerSetup.exe (PUP.BundleInstaller.IB) -> No action taken. C:\Documents and Settings\Dave\My Documents\Downloads\Roberta_Flack_-_Set_The_Night_To_Music_(with_Maxi_Priest).mp3.exe (PUP.Adware.Agent) -> No action taken. C:\Documents and Settings\Dave\My Documents\Downloads\ConvertWAVToMP3Setup.exe (PUP.Adware.RKN) -> No action taken. C:\Program Files\RelevantKnowledge\ncncf.dat (PUP.Spyware.MarketScore) -> No action taken. C:\Program Files\RelevantKnowledge\rlls.dll (PUP.Spyware.MarketScore) -> No action taken. C:\Program Files\RelevantKnowledge\rlls64.dll (PUP.Spyware.MarketScore) -> No action taken. C:\Program Files\RelevantKnowledge\rloci.bin (PUP.Spyware.MarketScore) -> No action taken. C:\Program Files\RelevantKnowledge\rlservice.exe (PUP.Spyware.MarketScore) -> No action taken. C:\Program Files\RelevantKnowledge\rlvknlg64.exe (PUP.Spyware.MarketScore) -> No action taken. C:\Program Files\RelevantKnowledge\shfscp.dat (PUP.Spyware.MarketScore) -> No action taken. C:\Documents and Settings\All Users\Start Menu\Programs\RelevantKnowledge\About RelevantKnowledge.lnk (PUP.Spyware.MarketScore) -> No action taken. C:\Documents and Settings\All Users\Start Menu\Programs\RelevantKnowledge\Privacy Policy and User License Agreement.lnk (PUP.Spyware.MarketScore) -> No action taken. C:\Documents and Settings\All Users\Start Menu\Programs\RelevantKnowledge\Support.lnk (PUP.Spyware.MarketScore) -> No action taken. C:\Documents and Settings\All Users\Start Menu\Programs\RelevantKnowledge\Uninstall Instructions.lnk (PUP.Spyware.MarketScore) -> No action taken. C:\Documents and Settings\Dave\Application Data\Media Finder\Extensions\gencrawler_gc.dll (Trojan.Downloader) -> Quarantined and deleted successfully. (end) Quote There is an email going around offering processed pork - gelatin - and salt in a can ......this is simply SPAM !! MiniToolBoxNetwork TestWireless Test
ExTS Admin Starbuck Posted July 17, 2012 ExTS Admin Posted July 17, 2012 Hi roanantelope You seem to have been selective in what you removed. To be honest MBAM doesn't flag things for the sake of it. Obviously the experts there deem this RelevantKnowledge program as Potentially Unwanted due to the spyware it contains. If you want to clean this properly, i suggest you re-run MBAM and have those lines removed. Quote Member of:UNITE
roanantelope Posted July 19, 2012 Author Posted July 19, 2012 Hi Starbuck, I have done as you suggested. Roanantelope. Malwarebytes Anti-Malware (Trial) 1.62.0.1300 http://www.malwarebytes.org Database version: v2012.07.18.04 Windows XP Service Pack 3 x86 NTFS Internet Explorer 8.0.6001.18702 Dave :: PRIVATE-4E09097 [administrator] Protection: Enabled 2012/07/18 05:14:49 PM mbam-log-2012-07-18 (17-14-49).txt Scan type: Full scan (C:\|D:\|F:\|) Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM Scan options disabled: P2P Objects scanned: 361890 Time elapsed: 1 hour(s), 4 minute(s), 33 second(s) Memory Processes Detected: 0 (No malicious items detected) Memory Modules Detected: 0 (No malicious items detected) Registry Keys Detected: 1 HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Uncompressor (PUP.Adware.InstallCore) -> Quarantined and deleted successfully. Registry Values Detected: 0 (No malicious items detected) Registry Data Items Detected: 0 (No malicious items detected) Folders Detected: 0 (No malicious items detected) Files Detected: 1 C:\Program Files\Uncompressor\Uninstall\Uninstall.exe (PUP.Adware.InstallCore) -> Quarantined and deleted successfully. (end) Quote
ExTS Admin Starbuck Posted July 19, 2012 ExTS Admin Posted July 19, 2012 Are you still having the problem? Quote Member of:UNITE
roanantelope Posted July 21, 2012 Author Posted July 21, 2012 Hi Startbuck, Yes the problem is the same. To my logic the fault must lie in the last part of the program when it displays the icons. The desk top displays the screen saver until the appearance of the icons. Then the screen goes half white. When I choose a program or the browser the full screen reappears. Roanantelope. Quote
RandyL Posted July 21, 2012 Posted July 21, 2012 "Active desktop" I believe that on xp you can right click the desktop and disable active desktop. This feature is not needed if you use a bitmap file for a background. Edit: http://www.computerhope.com/issues/ch000593.htm This link might help. Quote We are all members helping other members. Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs.Get help with computer problems. Join Free PC Help here Donations are welcome. Read Here
roanantelope Posted July 22, 2012 Author Posted July 22, 2012 Thank you Randyl, You cracked the problem. You are an ace. But all the other members taught me a lot, So A BIG THANKS TO ALL. Roanantelope. Quote
RandyL Posted July 22, 2012 Posted July 22, 2012 You're welcome. I finally remembered that I had a similar issue way back with Windows Millenium Edition. Quote We are all members helping other members. Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs.Get help with computer problems. Join Free PC Help here Donations are welcome. Read Here
ExTS Admin Starbuck Posted July 22, 2012 ExTS Admin Posted July 22, 2012 Nice call Randy. :) Quote Member of:UNITE
KenB Posted July 23, 2012 Posted July 23, 2012 Nice call Randy He has his uses now and again :) Nice one Randy. Quote There is an email going around offering processed pork - gelatin - and salt in a can ......this is simply SPAM !! MiniToolBoxNetwork TestWireless Test
RandyL Posted July 23, 2012 Posted July 23, 2012 Thanks Starbuck. Coming from you that's high praise. Ken your humor is always welcome. Yes I have issues now and again. :) But my issues are nothing compared to those of Windows ME. Active desktop always was a problem on older operating systems now that I recall. Best left turned off if you ask me. Thanks for marking this thread solved Ken. Quote We are all members helping other members. Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs.Get help with computer problems. Join Free PC Help here Donations are welcome. Read Here
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