windows 11 "The referenced account is currently locked out and may not be logged on to" error despite typing the password correctly

[Guest IT Guy 1000037]

We have a domain account that intermittently encounters the error despite the password being entered correctly.Steps we've taken so far:Each time the user logs in, we verify that the password is entered correctly.Made sure all the keyboard keys are working (external keyboard/laptop keyboard)Rejoined the computer to the domain.Reset the password to a new one.We are considering recreating the user profile next but want to confirm we've covered other troubleshooting steps. Any additional suggestions?

 

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