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Surface Pro 8 crashing

Guest Ben Stacey

By Guest Ben Stacey
in Operating Systems Help & Support

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Guest Ben Stacey

Guest Ben Stacey

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Surface Pro 8 crashes approximately once a week.Crash involves the screen stuttering then freezing within 3-5 seconds before a black screen and then a restart. The restart is usually (but not always) accompanied by some windows update. This behaviour started about 6 months ago.I have not noticed any common activity, time, or place that may link these crashes. Please find two event reports that I have not really been able to interpret but may give a clue to someone.Thank you in advance for any help, this is an issue which has cost me a fair amount of unsaved work.

 

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