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IR camera doesnt activate

Guest TongZhang9

By Guest TongZhang9
in Operating Systems Help & Support

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Guest TongZhang9

Guest TongZhang9

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My windows hello seems to break after being inactive for a while. The prompt for windows hello activates but the usual blinking red lights of the IR camera doesnt shine. Sometime restarting the laptop solves the problem but then after being inactive and letting it sleep it stops working again. I have checked the IR camera drivers as well as the facial recognition hardware in device manager and both seem to be updated.

 

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