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Brandnew Asus Expertbook Windows Hello Face Recognition Does Not Work

Guest Cihan A..l

By Guest Cihan A..l
in Operating Systems Help & Support

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Guest Cihan A..l

Guest Cihan A..l

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Hi,I bought a new Asus Expertbook B5402FVA notebook and instal the windows 11 pro latest version 24H2 on it. My problem is, the windows hello face recognition is inactive in settings panel and it says " we couldnt fina a camera compatible with windows hello" But the notebok has a "720p camera with IR function to support windows hello" which it is clearly written in the product page of Asus global and Asus Turkiye. I installed the latest drivers in Asus support page of the product. -( The fingerprint option is working properly meanwhile, no problem with it)In the device manager the 1080p full

 

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