Word crashes for one user only

[Guest Colin]

Hi,

 

For some reason a single user, on terminal services, has a problem with word

crashing, no other user is effected by this.

 

This is the events from the events viewer:

 

Event Type: Error

Event Source: Microsoft Office 11

Event Category: None

Event ID: 1000

Date: 14/10/2008

Time: 16:08:12

User: N/A

Computer: ******

Description:

Faulting application winword.exe, version 11.0.8227.0, stamp 486d648f,

faulting module ntdll.dll, version 5.2.3790.3959, stamp 45d70ad8, debug? 0,

fault address 0x0004afb2.

 

For more information, see Help and Support Center at

http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 41 00 70 00 70 00 6c 00 A.p.p.l.

0008: 69 00 63 00 61 00 74 00 i.c.a.t.

0010: 69 00 6f 00 6e 00 20 00 i.o.n. .

0018: 46 00 61 00 69 00 6c 00 F.a.i.l.

0020: 75 00 72 00 65 00 20 00 u.r.e. .

0028: 20 00 77 00 69 00 6e 00 .w.i.n.

0030: 77 00 6f 00 72 00 64 00 w.o.r.d.

0038: 2e 00 65 00 78 00 65 00 ..e.x.e.

0040: 20 00 31 00 31 00 2e 00 .1.1...

0048: 30 00 2e 00 38 00 32 00 0...8.2.

0050: 32 00 37 00 2e 00 30 00 2.7...0.

0058: 20 00 34 00 38 00 36 00 .4.8.6.

0060: 64 00 36 00 34 00 38 00 d.6.4.8.

0068: 66 00 20 00 69 00 6e 00 f. .i.n.

0070: 20 00 6e 00 74 00 64 00 .n.t.d.

0078: 6c 00 6c 00 2e 00 64 00 l.l...d.

0080: 6c 00 6c 00 20 00 35 00 l.l. .5.

0088: 2e 00 32 00 2e 00 33 00 ..2...3.

0090: 37 00 39 00 30 00 2e 00 7.9.0...

0098: 33 00 39 00 35 00 39 00 3.9.5.9.

00a0: 20 00 34 00 35 00 64 00 .4.5.d.

00a8: 37 00 30 00 61 00 64 00 7.0.a.d.

00b0: 38 00 20 00 66 00 44 00 8. .f.D.

00b8: 65 00 62 00 75 00 67 00 e.b.u.g.

00c0: 20 00 30 00 20 00 61 00 .0. .a.

00c8: 74 00 20 00 6f 00 66 00 t. .o.f.

00d0: 66 00 73 00 65 00 74 00 f.s.e.t.

00d8: 20 00 30 00 30 00 30 00 .0.0.0.

00e0: 34 00 61 00 66 00 62 00 4.a.f.b.

00e8: 32 00 0d 00 0a 00 2.....

 

This is our environment:

 

Windows 2003 Ent sp2

Terminal Services

User us using a laptop running Vista and RPD 6.2

 

Any suggestions would be greatly received.

Many thanks

[Guest Jeremy]

RE: Word crashes for one user only

 

hey Colin, try this link:

 

http://www.nocrash.com/ncbbs/msgs/2653.shtml

 

I hope it helps.

 

"Colin" wrote:

> Hi,

>

> For some reason a single user, on terminal services, has a problem with word

> crashing, no other user is effected by this.

>

> This is the events from the events viewer:

>

> Event Type: Error

> Event Source: Microsoft Office 11

> Event Category: None

> Event ID: 1000

> Date: 14/10/2008

> Time: 16:08:12

> User: N/A

> Computer: ******

> Description:

> Faulting application winword.exe, version 11.0.8227.0, stamp 486d648f,

> faulting module ntdll.dll, version 5.2.3790.3959, stamp 45d70ad8, debug? 0,

> fault address 0x0004afb2.

>

> For more information, see Help and Support Center at

> http://go.microsoft.com/fwlink/events.asp.

> Data:

> 0000: 41 00 70 00 70 00 6c 00 A.p.p.l.

> 0008: 69 00 63 00 61 00 74 00 i.c.a.t.

> 0010: 69 00 6f 00 6e 00 20 00 i.o.n. .

> 0018: 46 00 61 00 69 00 6c 00 F.a.i.l.

> 0020: 75 00 72 00 65 00 20 00 u.r.e. .

> 0028: 20 00 77 00 69 00 6e 00 .w.i.n.

> 0030: 77 00 6f 00 72 00 64 00 w.o.r.d.

> 0038: 2e 00 65 00 78 00 65 00 ..e.x.e.

> 0040: 20 00 31 00 31 00 2e 00 .1.1...

> 0048: 30 00 2e 00 38 00 32 00 0...8.2.

> 0050: 32 00 37 00 2e 00 30 00 2.7...0.

> 0058: 20 00 34 00 38 00 36 00 .4.8.6.

> 0060: 64 00 36 00 34 00 38 00 d.6.4.8.

> 0068: 66 00 20 00 69 00 6e 00 f. .i.n.

> 0070: 20 00 6e 00 74 00 64 00 .n.t.d.

> 0078: 6c 00 6c 00 2e 00 64 00 l.l...d.

> 0080: 6c 00 6c 00 20 00 35 00 l.l. .5.

> 0088: 2e 00 32 00 2e 00 33 00 ..2...3.

> 0090: 37 00 39 00 30 00 2e 00 7.9.0...

> 0098: 33 00 39 00 35 00 39 00 3.9.5.9.

> 00a0: 20 00 34 00 35 00 64 00 .4.5.d.

> 00a8: 37 00 30 00 61 00 64 00 7.0.a.d.

> 00b0: 38 00 20 00 66 00 44 00 8. .f.D.

> 00b8: 65 00 62 00 75 00 67 00 e.b.u.g.

> 00c0: 20 00 30 00 20 00 61 00 .0. .a.

> 00c8: 74 00 20 00 6f 00 66 00 t. .o.f.

> 00d0: 66 00 73 00 65 00 74 00 f.s.e.t.

> 00d8: 20 00 30 00 30 00 30 00 .0.0.0.

> 00e0: 34 00 61 00 66 00 62 00 4.a.f.b.

> 00e8: 32 00 0d 00 0a 00 2.....

>

> This is our environment:

>

> Windows 2003 Ent sp2

> Terminal Services

> User us using a laptop running Vista and RPD 6.2

>

> Any suggestions would be greatly received.

> Many thanks

>