windows 11 Fraudulent order placed from my microsoft account

[Guest A microsoft account user]

Hello, I found out this morning that someone from an unknown IP has hacked into my account and placed a Surface laptop order and the shipment is already in transit so unable to cancel the order. I have tried to call Microsoft Support for hours with no productive outcome. When asked to what kind of help I needed and said Microsoft Store support, it gave me reference to go to help.microsoft.com and when asked if I can talk to a customer service representative it said that a service representative cannot address this request. Finally, when I used the callback option, I got to talk to an agent

 

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