Someone help please

October 16, 2008

I installed a bigger hard drive on my kids computer, Reinstalled Windows XP

Home

Worked great, got inernet working fine, So I decided I should update the

service pack 2. After downloading SP2 & installing it the computer said it

needed to restart.

Now the moniter screen is totally blank. Is there someway to restore the

computer to before I loaded the service pack 2 without using a screen? Or is

there something else I can do? Thank you

October 16, 2008

Re: Someone help please

When does the screen blank out? When you first turn it on or when it tries

to load windows?

1/ Have you checked the connection from your graphics card (at the back of

the pc) to your monitor?

2/ Is the monitor 'on' switch illuminated showing that power is getting to

the monitor?

When you switch your PC on (with the monitor switched on) if everything is

working you should see text appear on he screen (the BIOS information) can

you see this?

If you can see the text and the monitor is actually going blank when it

starts to load Windows you can always try removing service pack 2 from safe

mode. To do this switch your pc and monitor on, when the BIOS text appears

keep tapping the F8 key until a menu appears. When the menu appears you

should see the Safe Mode option. Select this and press Enter. Select the

administrator account and type in your password (if you haven't set a

password then just press enter to gain access) Once in safe mode go to

control panel, click the add/remove programs and look for service pack 2.

Click on the service pack 2 option and it should uninstall.

XP is now on Service Pack 3 which you could have downloaded and installed

instead of SP2.

--

John Barnett MVP

Windows XP Associate Expert

Windows Desktop Experience

Web: http://xphelpandsupport.mvps.org

Web: http://vistasupport.mvps.org

Web: http://www.silversurfer-guide.com

The information in this mail/post is supplied "as is". No warranty of any

kind, either expressed or implied, is made in relation to the accuracy,

reliability or content of this mail/post. The Author shall not be liable for

any direct, indirect, incidental or consequential damages arising out of the

use of, or inability to use, information or opinions expressed in this

mail/post..

"MOM of 9" <MOM of 9@discussions.microsoft.com> wrote in message

news:96512669-019B-4E5C-B036-BCFFFEFEF32A@microsoft.com...

> I installed a bigger hard drive on my kids computer, Reinstalled Windows

> XP

> Home

> Worked great, got inernet working fine, So I decided I should update the

> service pack 2. After downloading SP2 & installing it the computer said

> it

> needed to restart.

> Now the moniter screen is totally blank. Is there someway to restore the

> computer to before I loaded the service pack 2 without using a screen? Or

> is

> there something else I can do? Thank you

October 16, 2008

Re: Someone help please

"John Barnett MVP" wrote:

> When does the screen blank out? When you first turn it on or when it tries

> to load windows?

>

> 1/ Have you checked the connection from your graphics card (at the back of

> the pc) to your monitor?

>

> 2/ Is the monitor 'on' switch illuminated showing that power is getting to

> the monitor?

>

> When you switch your PC on (with the monitor switched on) if everything is

> working you should see text appear on he screen (the BIOS information) can

> you see this?

>

> If you can see the text and the monitor is actually going blank when it

> starts to load Windows you can always try removing service pack 2 from safe

> mode. To do this switch your pc and monitor on, when the BIOS text appears

> keep tapping the F8 key until a menu appears. When the menu appears you

> should see the Safe Mode option. Select this and press Enter. Select the

> administrator account and type in your password (if you haven't set a

> password then just press enter to gain access) Once in safe mode go to

> control panel, click the add/remove programs and look for service pack 2.

> Click on the service pack 2 option and it should uninstall.

>

> XP is now on Service Pack 3 which you could have downloaded and installed

> instead of SP2.

>

> --

>

> --

> John Barnett MVP

> Windows XP Associate Expert

> Windows Desktop Experience

>

> Web: http://xphelpandsupport.mvps.org

> Web: http://vistasupport.mvps.org

> Web: http://www.silversurfer-guide.com

>

> The information in this mail/post is supplied "as is". No warranty of any

> kind, either expressed or implied, is made in relation to the accuracy,

> reliability or content of this mail/post. The Author shall not be liable for

> any direct, indirect, incidental or consequential damages arising out of the

> use of, or inability to use, information or opinions expressed in this

> mail/post..

>

> "MOM of 9" <MOM of 9@discussions.microsoft.com> wrote in message

> news:96512669-019B-4E5C-B036-BCFFFEFEF32A@microsoft.com...

> > I installed a bigger hard drive on my kids computer, Reinstalled Windows

> > XP

> > Home

> > Worked great, got inernet working fine, So I decided I should update the

> > service pack 2. After downloading SP2 & installing it the computer said

> > it

> > needed to restart.

> > Now the monitor screen is totally blank. Is there someway to restore the

> > computer to before I loaded the service pack 2 without using a screen? Or

> > is

> > there something else I can do? Thank you

>

I tried to download & install sp3 1st but the computer told me there was

an earlier version or something to that effect so it wouldn't let it

download. Si I thought I should down load SP2 1st then maybe it would take

sp3.

The screen is blank graphics worked fine before download & yes green

monitor light is on. Thank you

October 16, 2008

Re: Someone help please

"MOM of 9" wrote:

>

> "John Barnett MVP" wrote:

>

> > When does the screen blank out? When you first turn it on or when it tries

> > to load windows?

> >

> > 1/ Have you checked the connection from your graphics card (at the back of

> > the pc) to your monitor?

> >

> > 2/ Is the monitor 'on' switch illuminated showing that power is getting to

> > the monitor?

> >

> > When you switch your PC on (with the monitor switched on) if everything is

> > working you should see text appear on he screen (the BIOS information) can

> > you see this?

> >

> > If you can see the text and the monitor is actually going blank when it

> > starts to load Windows you can always try removing service pack 2 from safe

> > mode. To do this switch your pc and monitor on, when the BIOS text appears

> > keep tapping the F8 key until a menu appears. When the menu appears you

> > should see the Safe Mode option. Select this and press Enter. Select the

> > administrator account and type in your password (if you haven't set a

> > password then just press enter to gain access) Once in safe mode go to

> > control panel, click the add/remove programs and look for service pack 2.

> > Click on the service pack 2 option and it should uninstall.

> >

> > XP is now on Service Pack 3 which you could have downloaded and installed

> > instead of SP2.

> >

> > --

> >

> > --

> > John Barnett MVP

> > Windows XP Associate Expert

> > Windows Desktop Experience

> >

> > Web: http://xphelpandsupport.mvps.org

> > Web: http://vistasupport.mvps.org

> > Web: http://www.silversurfer-guide.com

> >

> > The information in this mail/post is supplied "as is". No warranty of any

> > kind, either expressed or implied, is made in relation to the accuracy,

> > reliability or content of this mail/post. The Author shall not be liable for

> > any direct, indirect, incidental or consequential damages arising out of the

> > use of, or inability to use, information or opinions expressed in this

> > mail/post..

> >

> > "MOM of 9" <MOM of 9@discussions.microsoft.com> wrote in message

> > news:96512669-019B-4E5C-B036-BCFFFEFEF32A@microsoft.com...

> > > I installed a bigger hard drive on my kids computer, Reinstalled Windows

> > > XP

> > > Home

> > > Worked great, got inernet working fine, So I decided I should update the

> > > service pack 2. After downloading SP2 & installing it the computer said

> > > it

> > > needed to restart.

> > > Now the monitor screen is totally blank. Is there someway to restore the

> > > computer to before I loaded the service pack 2 without using a screen? Or

> > > is

> > > there something else I can do? Thank you

> >

> I tried to download & install sp3 1st but the computer told me there was

> an earlier version or something to that effect so it wouldn't let it

> download. Si I thought I should down load SP2 1st then maybe it would take

> sp3.

> The screen is blank graphics worked fine before download & yes green

> monitor light is on. Thank you

Hello John,

I started the computer . Pressed F8 with keyboard with a blank screen &

menu for BIOS appeared. I set it to safe mode. Windows XP sign /logo

appeared like it going to start in safe mode, But the screen went blank

again, nothing.

I can turn the computer off, and it repeats what I have said above.

So I know its not the monitor. Any other ideas to get SP2 off or restore to

a certain point? Without a monitor?

I also tried the bios screen where it gives the option to restore windows

to a prior configuration that works. The screen went also blank for that.

Thank you

October 16, 2008

Re: Someone help please

The date and time was 10/16/2008 10:02 AM, and on a whim, MOM of 9

pounded out on the keyboard:

>

> "MOM of 9" wrote:

>

>>

>> "John Barnett MVP" wrote:

>>

>>> When does the screen blank out? When you first turn it on or when it tries

>>> to load windows?

>>>

>>> 1/ Have you checked the connection from your graphics card (at the back of

>>> the pc) to your monitor?

>>>

>>> 2/ Is the monitor 'on' switch illuminated showing that power is getting to

>>> the monitor?

>>>

>>> When you switch your PC on (with the monitor switched on) if everything is

>>> working you should see text appear on he screen (the BIOS information) can

>>> you see this?

>>>

>>> If you can see the text and the monitor is actually going blank when it

>>> starts to load Windows you can always try removing service pack 2 from safe

>>> mode. To do this switch your pc and monitor on, when the BIOS text appears

>>> keep tapping the F8 key until a menu appears. When the menu appears you

>>> should see the Safe Mode option. Select this and press Enter. Select the

>>> administrator account and type in your password (if you haven't set a

>>> password then just press enter to gain access) Once in safe mode go to

>>> control panel, click the add/remove programs and look for service pack 2.

>>> Click on the service pack 2 option and it should uninstall.

>>>

>>> XP is now on Service Pack 3 which you could have downloaded and installed

>>> instead of SP2.

>>>

>>> --

>>>

>>> --

>>> John Barnett MVP

>>> Windows XP Associate Expert

>>> Windows Desktop Experience

>>>

>>> Web: http://xphelpandsupport.mvps.org

>>> Web: http://vistasupport.mvps.org

>>> Web: http://www.silversurfer-guide.com

>>>

>>> The information in this mail/post is supplied "as is". No warranty of any

>>> kind, either expressed or implied, is made in relation to the accuracy,

>>> reliability or content of this mail/post. The Author shall not be liable for

>>> any direct, indirect, incidental or consequential damages arising out of the

>>> use of, or inability to use, information or opinions expressed in this

>>> mail/post..

>>>

>>> "MOM of 9" <MOM of 9@discussions.microsoft.com> wrote in message

>>> news:96512669-019B-4E5C-B036-BCFFFEFEF32A@microsoft.com...

>>>> I installed a bigger hard drive on my kids computer, Reinstalled Windows

>>>> XP

>>>> Home

>>>> Worked great, got inernet working fine, So I decided I should update the

>>>> service pack 2. After downloading SP2 & installing it the computer said

>>>> it

>>>> needed to restart.

>>>> Now the monitor screen is totally blank. Is there someway to restore the

>>>> computer to before I loaded the service pack 2 without using a screen? Or

>>>> is

>>>> there something else I can do? Thank you

>> I tried to download & install sp3 1st but the computer told me there was

>> an earlier version or something to that effect so it wouldn't let it

>> download. Si I thought I should down load SP2 1st then maybe it would take

>> sp3.

>> The screen is blank graphics worked fine before download & yes green

>> monitor light is on. Thank you

>

> Hello John,

> I started the computer . Pressed F8 with keyboard with a blank screen &

> menu for BIOS appeared. I set it to safe mode. Windows XP sign /logo

> appeared like it going to start in safe mode, But the screen went blank

> again, nothing.

> I can turn the computer off, and it repeats what I have said above.

> So I know its not the monitor. Any other ideas to get SP2 off or restore to

> a certain point? Without a monitor?

> I also tried the bios screen where it gives the option to restore windows

> to a prior configuration that works. The screen went also blank for that.

> Thank you

Hi Mom of 9,

In that case you will have to do a repair install using your XP CD.

Follow the directions here:

http://www.michaelstevenstech.com/XPrepairinstall.htm

--

Terry R. (dad of 5)

***Reply Note***

Anti-spam measures are included in my email address.

Delete NOSPAM from the email address after clicking Reply.

October 16, 2008

Re: Someone help please

"MOM of 9" wrote:

>

> "MOM of 9" wrote:

>

> >

> > "John Barnett MVP" wrote:

> >

> > > When does the screen blank out? When you first turn it on or when it tries

> > > to load windows?

> > >

> > > 1/ Have you checked the connection from your graphics card (at the back of

> > > the pc) to your monitor?

> > >

> > > 2/ Is the monitor 'on' switch illuminated showing that power is getting to

> > > the monitor?

> > >

> > > When you switch your PC on (with the monitor switched on) if everything is

> > > working you should see text appear on he screen (the BIOS information) can

> > > you see this?

> > >

> > > If you can see the text and the monitor is actually going blank when it

> > > starts to load Windows you can always try removing service pack 2 from safe

> > > mode. To do this switch your pc and monitor on, when the BIOS text appears

> > > keep tapping the F8 key until a menu appears. When the menu appears you

> > > should see the Safe Mode option. Select this and press Enter. Select the

> > > administrator account and type in your password (if you haven't set a

> > > password then just press enter to gain access) Once in safe mode go to

> > > control panel, click the add/remove programs and look for service pack 2.

> > > Click on the service pack 2 option and it should uninstall.

> > >

> > > XP is now on Service Pack 3 which you could have downloaded and installed

> > > instead of SP2.

> > >

> > > --

> > >

> > > --

> > > John Barnett MVP

> > > Windows XP Associate Expert

> > > Windows Desktop Experience

> > >

> > > Web: http://xphelpandsupport.mvps.org

> > > Web: http://vistasupport.mvps.org

> > > Web: http://www.silversurfer-guide.com

> > >

> > > The information in this mail/post is supplied "as is". No warranty of any

> > > kind, either expressed or implied, is made in relation to the accuracy,

> > > reliability or content of this mail/post. The Author shall not be liable for

> > > any direct, indirect, incidental or consequential damages arising out of the

> > > use of, or inability to use, information or opinions expressed in this

> > > mail/post..

> > >

> > > "MOM of 9" <MOM of 9@discussions.microsoft.com> wrote in message

> > > news:96512669-019B-4E5C-B036-BCFFFEFEF32A@microsoft.com...

> > > > I installed a bigger hard drive on my kids computer, Reinstalled Windows

> > > > XP

> > > > Home

> > > > Worked great, got inernet working fine, So I decided I should update the

> > > > service pack 2. After downloading SP2 & installing it the computer said

> > > > it

> > > > needed to restart.

> > > > Now the monitor screen is totally blank. Is there someway to restore the

> > > > computer to before I loaded the service pack 2 without using a screen? Or

> > > > is

> > > > there something else I can do? Thank you

> > >

> > I tried to download & install sp3 1st but the computer told me there was

> > an earlier version or something to that effect so it wouldn't let it

> > download. Si I thought I should down load SP2 1st then maybe it would take

> > sp3.

> > The screen is blank graphics worked fine before download & yes green

> > monitor light is on. Thank you

>

> Hello John,

> I started the computer . Pressed F8 with keyboard with a blank screen &

> menu for BIOS appeared. I set it to safe mode. Windows XP sign /logo

> appeared like it going to start in safe mode, But the screen went blank

> again, nothing.

> I can turn the computer off, and it repeats what I have said above.

> So I know its not the monitor. Any other ideas to get SP2 off or restore to

> a certain point? Without a monitor?

> I also tried the bios screen where it gives the option to restore windows

> to a prior configuration that works. The screen went also blank for that.

> Thank you

Try Last Good known Configuration and then try System Restore by doing this:

click Start >> All programs >> Accessories >> System Tools >>

System Restore and pick up a Restore point to restore your system.

It will do the reboot and the rstore will procedure pay attention to it and

see if it was successful or not.

You siad you install XP on it? I will take it it is clean install! Did you

install the Motherboard drivers and one of then the Graphic Driver for your

Display Graphic Card?

HTH,

nass

---

http://www.nasstec.co.uk

October 16, 2008

Re: Someone help please

As you have nothing to loose, If I were in your shoes, I wouldn't bother

troubleshooting this issue I would be looking at re-install Windows XP. It

certainly would be far quicker and less hassle.

Once you have re-installed XP don't install SP2 straight away. Make sure the

machine is working correctly first (obviously make sure you install anti

virus etc just in case you need to use the internet). It may not be SP2 that

is the cause of the problem. Make sure you have downloaded the latest Video

drivers for your graphics card.

You may also like to check that your video card is seated properly on the

motherboard. Try taking it out and re-inserting it (very carefully)

--

John Barnett MVP

Windows XP Associate Expert

Windows Desktop Experience

Web: http://xphelpandsupport.mvps.org

Web: http://vistasupport.mvps.org

Web: http://www.silversurfer-guide.com

The information in this mail/post is supplied "as is". No warranty of any

kind, either expressed or implied, is made in relation to the accuracy,

reliability or content of this mail/post. The Author shall not be liable for

any direct, indirect, incidental or consequential damages arising out of the

use of, or inability to use, information or opinions expressed in this

mail/post..

"MOM of 9" <MOMof9@discussions.microsoft.com> wrote in message

news:58A5B405-BACE-4EE4-88C7-092D6E4D7DC1@microsoft.com...

>

> "MOM of 9" wrote:

>

>>

>> "John Barnett MVP" wrote:

>>

>> > When does the screen blank out? When you first turn it on or when it

>> > tries

>> > to load windows?

>> >

>> > 1/ Have you checked the connection from your graphics card (at the back

>> > of

>> > the pc) to your monitor?

>> >

>> > 2/ Is the monitor 'on' switch illuminated showing that power is getting

>> > to

>> > the monitor?

>> >

>> > When you switch your PC on (with the monitor switched on) if everything

>> > is

>> > working you should see text appear on he screen (the BIOS information)

>> > can

>> > you see this?

>> >

>> > If you can see the text and the monitor is actually going blank when it

>> > starts to load Windows you can always try removing service pack 2 from

>> > safe

>> > mode. To do this switch your pc and monitor on, when the BIOS text

>> > appears

>> > keep tapping the F8 key until a menu appears. When the menu appears you

>> > should see the Safe Mode option. Select this and press Enter. Select

>> > the

>> > administrator account and type in your password (if you haven't set a

>> > password then just press enter to gain access) Once in safe mode go to

>> > control panel, click the add/remove programs and look for service pack

>> > 2.

>> > Click on the service pack 2 option and it should uninstall.

>> >

>> > XP is now on Service Pack 3 which you could have downloaded and

>> > installed

>> > instead of SP2.

>> >

>> > --

>> >

>> > --

>> > John Barnett MVP

>> > Windows XP Associate Expert

>> > Windows Desktop Experience

>> >

>> > Web: http://xphelpandsupport.mvps.org

>> > Web: http://vistasupport.mvps.org

>> > Web: http://www.silversurfer-guide.com

>> >

>> > The information in this mail/post is supplied "as is". No warranty of

>> > any

>> > kind, either expressed or implied, is made in relation to the accuracy,

>> > reliability or content of this mail/post. The Author shall not be

>> > liable for

>> > any direct, indirect, incidental or consequential damages arising out

>> > of the

>> > use of, or inability to use, information or opinions expressed in this

>> > mail/post..

>> >

>> > "MOM of 9" <MOM of 9@discussions.microsoft.com> wrote in message

>> > news:96512669-019B-4E5C-B036-BCFFFEFEF32A@microsoft.com...

>> > > I installed a bigger hard drive on my kids computer, Reinstalled

>> > > Windows

>> > > XP

>> > > Home

>> > > Worked great, got inernet working fine, So I decided I should update

>> > > the

>> > > service pack 2. After downloading SP2 & installing it the computer

>> > > said

>> > > it

>> > > needed to restart.

>> > > Now the monitor screen is totally blank. Is there someway to restore

>> > > the

>> > > computer to before I loaded the service pack 2 without using a

>> > > screen? Or

>> > > is

>> > > there something else I can do? Thank you

>> >

>> I tried to download & install sp3 1st but the computer told me there

>> was

>> an earlier version or something to that effect so it wouldn't let it

>> download. Si I thought I should down load SP2 1st then maybe it would

>> take

>> sp3.

>> The screen is blank graphics worked fine before download & yes green

>> monitor light is on. Thank you

>

> Hello John,

> I started the computer . Pressed F8 with keyboard with a blank screen &

> menu for BIOS appeared. I set it to safe mode. Windows XP sign /logo

> appeared like it going to start in safe mode, But the screen went blank

> again, nothing.

> I can turn the computer off, and it repeats what I have said above.

> So I know its not the monitor. Any other ideas to get SP2 off or restore

> to

> a certain point? Without a monitor?

> I also tried the bios screen where it gives the option to restore windows

> to a prior configuration that works. The screen went also blank for that.

> Thank you

October 16, 2008

Re: Someone help please

Nass the monitor goes blank before she even gets to the windows interface so

she I not going to be able to click the Start button>all Programs etc.

I agree about installing the drivers for the motherboard and, indeed, the

video drivers but currently this problem is also happening just after

accepting the option for safe mode. Windows is using generic legacy drivers

at this point. If it were a driver problem I wouldn't expect the problem to

arise using the generic legacy driver.

While I have suggested a re-install of XP it still may be possible that the

monitor or video card is at fault. The only possible way of discounting this

is to try using another monitor/video card to see if the same thing happens.

--

John Barnett MVP

Windows XP Associate Expert

Windows Desktop Experience

Web: http://xphelpandsupport.mvps.org

Web: http://vistasupport.mvps.org

Web: http://www.silversurfer-guide.com

The information in this mail/post is supplied "as is". No warranty of any

kind, either expressed or implied, is made in relation to the accuracy,

reliability or content of this mail/post. The Author shall not be liable for

any direct, indirect, incidental or consequential damages arising out of the

use of, or inability to use, information or opinions expressed in this

mail/post..

"nass" <nass@discussions.microsoft.com> wrote in message

news:427D4DDE-15FF-4309-910B-7B60FCAF7591@microsoft.com...

>

> "MOM of 9" wrote:

>

>>

>> "MOM of 9" wrote:

>>

>> >

>> > "John Barnett MVP" wrote:

>> >

>> > > When does the screen blank out? When you first turn it on or when it

>> > > tries

>> > > to load windows?

>> > >

>> > > 1/ Have you checked the connection from your graphics card (at the

>> > > back of

>> > > the pc) to your monitor?

>> > >

>> > > 2/ Is the monitor 'on' switch illuminated showing that power is

>> > > getting to

>> > > the monitor?

>> > >

>> > > When you switch your PC on (with the monitor switched on) if

>> > > everything is

>> > > working you should see text appear on he screen (the BIOS

>> > > information) can

>> > > you see this?

>> > >

>> > > If you can see the text and the monitor is actually going blank when

>> > > it

>> > > starts to load Windows you can always try removing service pack 2

>> > > from safe

>> > > mode. To do this switch your pc and monitor on, when the BIOS text

>> > > appears

>> > > keep tapping the F8 key until a menu appears. When the menu appears

>> > > you

>> > > should see the Safe Mode option. Select this and press Enter. Select

>> > > the

>> > > administrator account and type in your password (if you haven't set a

>> > > password then just press enter to gain access) Once in safe mode go

>> > > to

>> > > control panel, click the add/remove programs and look for service

>> > > pack 2.

>> > > Click on the service pack 2 option and it should uninstall.

>> > >

>> > > XP is now on Service Pack 3 which you could have downloaded and

>> > > installed

>> > > instead of SP2.

>> > >

>> > > --

>> > >

>> > > --

>> > > John Barnett MVP

>> > > Windows XP Associate Expert

>> > > Windows Desktop Experience

>> > >

>> > > Web: http://xphelpandsupport.mvps.org

>> > > Web: http://vistasupport.mvps.org

>> > > Web: http://www.silversurfer-guide.com

>> > >

>> > > The information in this mail/post is supplied "as is". No warranty of

>> > > any

>> > > kind, either expressed or implied, is made in relation to the

>> > > accuracy,

>> > > reliability or content of this mail/post. The Author shall not be

>> > > liable for

>> > > any direct, indirect, incidental or consequential damages arising out

>> > > of the

>> > > use of, or inability to use, information or opinions expressed in

>> > > this

>> > > mail/post..

>> > >

>> > > "MOM of 9" <MOM of 9@discussions.microsoft.com> wrote in message

>> > > news:96512669-019B-4E5C-B036-BCFFFEFEF32A@microsoft.com...

>> > > > I installed a bigger hard drive on my kids computer, Reinstalled

>> > > > Windows

>> > > > XP

>> > > > Home

>> > > > Worked great, got inernet working fine, So I decided I should

>> > > > update the

>> > > > service pack 2. After downloading SP2 & installing it the computer

>> > > > said

>> > > > it

>> > > > needed to restart.

>> > > > Now the monitor screen is totally blank. Is there someway to

>> > > > restore the

>> > > > computer to before I loaded the service pack 2 without using a

>> > > > screen? Or

>> > > > is

>> > > > there something else I can do? Thank you

>> > >

>> > I tried to download & install sp3 1st but the computer told me there

>> > was

>> > an earlier version or something to that effect so it wouldn't let it

>> > download. Si I thought I should down load SP2 1st then maybe it would

>> > take

>> > sp3.

>> > The screen is blank graphics worked fine before download & yes green

>> > monitor light is on. Thank you

>>

>> Hello John,

>> I started the computer . Pressed F8 with keyboard with a blank screen &

>> menu for BIOS appeared. I set it to safe mode. Windows XP sign /logo

>> appeared like it going to start in safe mode, But the screen went blank

>> again, nothing.

>> I can turn the computer off, and it repeats what I have said above.

>> So I know its not the monitor. Any other ideas to get SP2 off or restore

>> to

>> a certain point? Without a monitor?

>> I also tried the bios screen where it gives the option to restore

>> windows

>> to a prior configuration that works. The screen went also blank for that.

>> Thank you

>

> Try Last Good known Configuration and then try System Restore by doing

> this:

> click Start >> All programs >> Accessories >> System Tools >>

> System Restore and pick up a Restore point to restore your system.

> It will do the reboot and the rstore will procedure pay attention to it

> and

> see if it was successful or not.

>

> You siad you install XP on it? I will take it it is clean install! Did you

> install the Motherboard drivers and one of then the Graphic Driver for

> your

> Display Graphic Card?

> HTH,

> nass

> ---

> http://www.nasstec.co.uk

>

October 16, 2008

Re: Someone help please

Hi John,

My troubleshooting was intended if the OP was able to log by using the Last

good known Confi.

On these bases I gave the Instructions for System Restore, not forgotten the

OP mentioining not been able to use Safe Mode!

Yes, you are right in assuming the monitor and the Video card at fault which

I forget to add first time in my reply and also add to it the RAM sticks may

be faulty too.

Regards,

nass

---

http://www.nasstec.co.uk

"John Barnett MVP" wrote:

> Nass the monitor goes blank before she even gets to the windows interface so

> she I not going to be able to click the Start button>all Programs etc.

>

> I agree about installing the drivers for the motherboard and, indeed, the

> video drivers but currently this problem is also happening just after

> accepting the option for safe mode. Windows is using generic legacy drivers

> at this point. If it were a driver problem I wouldn't expect the problem to

> arise using the generic legacy driver.

>

> While I have suggested a re-install of XP it still may be possible that the

> monitor or video card is at fault. The only possible way of discounting this

> is to try using another monitor/video card to see if the same thing happens.

>

> --

>

> --

> John Barnett MVP

> Windows XP Associate Expert

> Windows Desktop Experience

>

> Web: http://xphelpandsupport.mvps.org

> Web: http://vistasupport.mvps.org

> Web: http://www.silversurfer-guide.com

>

> The information in this mail/post is supplied "as is". No warranty of any

> kind, either expressed or implied, is made in relation to the accuracy,

> reliability or content of this mail/post. The Author shall not be liable for

> any direct, indirect, incidental or consequential damages arising out of the

> use of, or inability to use, information or opinions expressed in this

> mail/post..

>

> "nass" <nass@discussions.microsoft.com> wrote in message

> news:427D4DDE-15FF-4309-910B-7B60FCAF7591@microsoft.com...

> >

> > "MOM of 9" wrote:

> >

> >>

> >> "MOM of 9" wrote:

> >>

> >> >

> >> > "John Barnett MVP" wrote:

> >> >

> >> > > When does the screen blank out? When you first turn it on or when it

> >> > > tries

> >> > > to load windows?

> >> > >

> >> > > 1/ Have you checked the connection from your graphics card (at the

> >> > > back of

> >> > > the pc) to your monitor?

> >> > >

> >> > > 2/ Is the monitor 'on' switch illuminated showing that power is

> >> > > getting to

> >> > > the monitor?

> >> > >

> >> > > When you switch your PC on (with the monitor switched on) if

> >> > > everything is

> >> > > working you should see text appear on he screen (the BIOS

> >> > > information) can

> >> > > you see this?

> >> > >

> >> > > If you can see the text and the monitor is actually going blank when

> >> > > it

> >> > > starts to load Windows you can always try removing service pack 2

> >> > > from safe

> >> > > mode. To do this switch your pc and monitor on, when the BIOS text

> >> > > appears

> >> > > keep tapping the F8 key until a menu appears. When the menu appears

> >> > > you

> >> > > should see the Safe Mode option. Select this and press Enter. Select

> >> > > the

> >> > > administrator account and type in your password (if you haven't set a

> >> > > password then just press enter to gain access) Once in safe mode go

> >> > > to

> >> > > control panel, click the add/remove programs and look for service

> >> > > pack 2.

> >> > > Click on the service pack 2 option and it should uninstall.

> >> > >

> >> > > XP is now on Service Pack 3 which you could have downloaded and

> >> > > installed

> >> > > instead of SP2.

> >> > >

> >> > > --

> >> > >

> >> > > --

> >> > > John Barnett MVP

> >> > > Windows XP Associate Expert

> >> > > Windows Desktop Experience

> >> > >

> >> > > Web: http://xphelpandsupport.mvps.org

> >> > > Web: http://vistasupport.mvps.org

> >> > > Web: http://www.silversurfer-guide.com

> >> > >

> >> > > The information in this mail/post is supplied "as is". No warranty of

> >> > > any

> >> > > kind, either expressed or implied, is made in relation to the

> >> > > accuracy,

> >> > > reliability or content of this mail/post. The Author shall not be

> >> > > liable for

> >> > > any direct, indirect, incidental or consequential damages arising out

> >> > > of the

> >> > > use of, or inability to use, information or opinions expressed in

> >> > > this

> >> > > mail/post..

> >> > >

> >> > > "MOM of 9" <MOM of 9@discussions.microsoft.com> wrote in message

> >> > > news:96512669-019B-4E5C-B036-BCFFFEFEF32A@microsoft.com...

> >> > > > I installed a bigger hard drive on my kids computer, Reinstalled

> >> > > > Windows

> >> > > > XP

> >> > > > Home

> >> > > > Worked great, got inernet working fine, So I decided I should

> >> > > > update the

> >> > > > service pack 2. After downloading SP2 & installing it the computer

> >> > > > said

> >> > > > it

> >> > > > needed to restart.

> >> > > > Now the monitor screen is totally blank. Is there someway to

> >> > > > restore the

> >> > > > computer to before I loaded the service pack 2 without using a

> >> > > > screen? Or

> >> > > > is

> >> > > > there something else I can do? Thank you

> >> > >

> >> > I tried to download & install sp3 1st but the computer told me there

> >> > was

> >> > an earlier version or something to that effect so it wouldn't let it

> >> > download. Si I thought I should down load SP2 1st then maybe it would

> >> > take

> >> > sp3.

> >> > The screen is blank graphics worked fine before download & yes green

> >> > monitor light is on. Thank you

> >>

> >> Hello John,

> >> I started the computer . Pressed F8 with keyboard with a blank screen &

> >> menu for BIOS appeared. I set it to safe mode. Windows XP sign /logo

> >> appeared like it going to start in safe mode, But the screen went blank

> >> again, nothing.

> >> I can turn the computer off, and it repeats what I have said above.

> >> So I know its not the monitor. Any other ideas to get SP2 off or restore

> >> to

> >> a certain point? Without a monitor?

> >> I also tried the bios screen where it gives the option to restore

> >> windows

> >> to a prior configuration that works. The screen went also blank for that.

> >> Thank you

> >

> > Try Last Good known Configuration and then try System Restore by doing

> > this:

> > click Start >> All programs >> Accessories >> System Tools >>

> > System Restore and pick up a Restore point to restore your system.

> > It will do the reboot and the rstore will procedure pay attention to it

> > and

> > see if it was successful or not.

> >

> > You siad you install XP on it? I will take it it is clean install! Did you

> > install the Motherboard drivers and one of then the Graphic Driver for

> > your

> > Display Graphic Card?

> > HTH,

> > nass

> > ---

> > http://www.nasstec.co.uk

> >

>

October 16, 2008

Re: Someone help please

MOM of 9 wrote:

> I installed a bigger hard drive on my kids computer, Reinstalled

> Windows XP Home

> Worked great, got inernet working fine, So I decided I should update

> the service pack 2. After downloading SP2 & installing it the

> computer said it needed to restart.

> Now the moniter screen is totally blank. Is there someway to restore

> the computer to before I loaded the service pack 2 without using a

> screen? Or is there something else I can do? Thank you

You could just start over.

Reinstall the original hard drive. Does the machine work? If not, then

something other than XP, SP2, SP3 is amiss.

If you can boot from the old hard drive, install the NEW hard drive as an

additional, secondary, slave drive.

Go to the manufacturer's web site for the NEW drive and download their

cloning software. Run it. The cloning software will copy everything from the

active (old) drive to the new drive. This will take some time.

Remove original, old, hard drive and connect the new hard drive as the

primary hard drive in the machine.

Done.

The new hard drive is now identical with the old, in all respects, except it

has more available space.

October 17, 2008