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Why my laptop can't restart properly?

Guest kanok suriyachan

By Guest kanok suriyachan
in Operating Systems Help & Support

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Guest kanok suriyachan

Guest kanok suriyachan

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My laptop is a Predator Helios NEO 16 and it has this problem after 1 week after I got it. My laptop shuts itself down but can't boot itself up. It is stuck in the black screen and the logo does not show up. I have to shut it down and start it up manually to make it boot again. So is it the OS's fault or the hardware itself? thankyou.

 

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