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my pc taking long to reset

Guest Gansta Mesho

By Guest Gansta Mesho
in Operating Systems Help & Support

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Guest Gansta Mesho

Guest Gansta Mesho

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Hi. I have an Acer laptop. I bought it 4 years ago and it came with Windows 7. This laptop has been updated to Windows 10 and it's running slow recently, so I've decided to reset it to factory settings. I used the recovery tool in settings and clicked on "remove everything". Now the laptop stuck on the starting screen that says "resetting this PC 99%" for about 12 hours now. I did deleted the Windows old folder using the disk clean up tool after I updated to Windows 10. Is this why it's unable to reset to factory settings? What should I do now? Thanks!

 

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