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Black Screen After Update KB5045935 and KB5046633 on Windows 11

Guest Richard Zelzner

By Guest Richard Zelzner
in Operating Systems Help & Support

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Guest Richard Zelzner

Guest Richard Zelzner

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Hi everyone,I’m experiencing an issue after installing the updates KB5045935 and KB5046633 on Windows 11. I’m using a Samsung Galaxy Book2 Pro 360.After restarting and logging in, all I get is a black screen. The mouse pointer is visible and can be moved, and the Task Manager works, but the issue persists.I’ve tried restarting the explorer.exe process multiple times using the Task Manager and Command Prompt, but it hasn’t resolved the problem.After extensive troubleshooting, I managed to uninstall the updates KB5045935 and KB5046633 — first KB5045935, followed by a restart, and then KB5046633.

 

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