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Windows Hello options stopped working

Guest tristynduffy

By Guest tristynduffy
in Operating Systems Help & Support

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Guest tristynduffy

Guest tristynduffy

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I am running Window 11 Home version 23H2 on an HP Envy 11th Gen Intel® Core i7-1195G7After a system update a few weeks ago, fingerprint sign in - which is what I had been using to log in the whole time I've had this laptop - stopped working. It now says Windows Hello options are not available. I now have to type my passcode every time. I searched and saw other people saying they are having this problem, and I tried the suggestions in this post which were unsuccessful. I replied twice to the thread and have received no assistance, so I am making a new post hoping I can get help.

 

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