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using Google Photos to download HEIC images to a Windows 11 PC. They display fine in Google Photos. SOME, but not all, of these HEIC photos show as

Guest David-Efros

By Guest David-Efros
in Operating Systems Help & Support

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Guest David-Efros

Guest David-Efros

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File properties all show up as expected in the properties pane of File Explorer but no preview icon appears, only a grey outline with two blue shaded pyramids and a moon. When I try to open these using Photos no image is displayed but this message shows: “Sorry, Photos can’t open this file because the format is unsupported, or the file is corrupted.” Dozens of other HEIC images open just fine. I have tried downloading these images multiple times. I have tried a group download, and a single download, all with the same results. I have other HEIC photo images that preview in File Exp

 

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