Guest Phil Posted October 18, 2008 Posted October 18, 2008 Re: Using two computers on the same Cable or DSL line. I am writing this letter to ALL Wireless Router manufacturers. I have a Linksys Wireless Router Model:BEFW11S4. It is 7 years (yes, count them, all of seven little years) old. I have visited the Linksys website numerous times trying to set up the WEP/WPA security on that wireless router (as all responsible wireless router owners should!). I found that there are no links to any wireless router setting websites that are congruent with the screen shots from Linksys' own self help technical support site. I have had to call Linksys several times to resolve this issue only to be placed on hold for lengthy times (sometimes my call was dropped and I had to start over .... how sad for such a large company to have such poorly trained phone receptionists!), then be transferred (see previous comment about the phone receptionists) to a supposed supervisor, only to finally be transferred to someone who tells me that the warranty has expired and wants me to pay $40.00 for the technical support to do the right thing that I want and need to do. First, the device works fine (as evidenced by this e-mail that you have just received)! Second, why should I have to pay for doing the right thing? Third, if I am going to be EXTORTED into buying a new wireless router so that I can do the right thing and set up an encryption key for a secure network, what on Gods' Green Earth makes anyone think that I would CHOOSE to buy another Linksys product when ALL that I have ever received from them is a functional wireless router (yes, even after seven whole years) and the crappiest Customer Service/Technical Support I have ever had the displeasure to encounter! I shall copy this letter and try to find as many Chat Rooms as possible in order to spread the word of ALL that I have gone through with the Chain of Command at the Linksys phone center, well above and beyond what any reasonable person should expect to go through, and still have NO RELIEF concerning my singular issue with their product and its capabilities that I SHOULD be able to enjoy as the owner of said product! What has happend to "The Customer Is Always Right" Customer Service mantra (I can't say "In America" because the call was handled in India)? Is the Customer, the ones that makes the company what it is through the purchase of products, so worthless to the company that they can just be treated with abject contempt and scorn? Is the Customer to thus be trampled underfoot? Are we paying to be so abused? I, for one (yes, one, the beginning of all), shall NOT be treated in such manner, and CERTAINLY shall NOT PAY to be treated as such! In this world of expanding technologies, it shall be those with the GREATEST Customer Appeal that shall continue to be found worthwile in the publics' eyes (and pocketbooks) and shall grow to meet the demands of a growing world - ESPECIALLY in the Electronics Department! It is now my strongest desire that the Linksys Corporation suffers irreparable damage and goes out of business for their Crappy Customer Service! I can only hope that I reach enough people around the world to bring this desire true! "Don Schmidt" wrote: > Adding to the advice of the other fine folks, you'll need either CAT 5 > connectors or wireless cards in the computers. > > > -- > Don > Vancouver, USA > > > "MichaelHensley" <mhensley@news.postalias> wrote in message > news:D778DA06-584B-4CF2-93F8-69602E4E7FEC@microsoft.com... > > That's what a router is for (you can't us a hub for this). Linksys, > > Netgear, > > and others make what are currently marketed as "Internet routers" for > > about > > $50.00. Since the ones that include wireless don't usually cost any more, > > you > > might as well get one of those, even if you don't need it yet. Just turn > > off > > the wireless service until you want it. > > > > "Bob" wrote: > > > >> I have two computers, one with Win 98 and one with Win XP. I would like > >> to be > >> able to connect then both to the same in line. I do not need to use them > >> both > >> at the same time. Could there be a type of router or hub that would > >> permit me > >> to connect both computers to my Internet Providers Box with out having to > >> disconnect one each time I want to use the other? > >> -- > >> Bob May > > >
Guest HeyBub Posted October 19, 2008 Posted October 19, 2008 Re: Using two computers on the same Cable or DSL line. Re: Using two computers on the same Cable or DSL line. Phil wrote: > I am writing this letter to ALL Wireless Router manufacturers. [...] Somebody nudge Phil. He's stuck.
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