Guest Phil Posted October 18, 2008 Posted October 18, 2008 RE: broadband I am writing this letter to ALL Wireless Router manufacturers. I have a Linksys Wireless Router Model:BEFW11S4. It is 7 years (yes, count them, all of seven little years) old. I have visited the Linksys website numerous times trying to set up the WEP/WPA security on that wireless router (as all responsible wireless router owners should!). I found that there are no links to any wireless router setting websites that are congruent with the screen shots from Linksys' own self help technical support site. I have had to call Linksys several times to resolve this issue only to be placed on hold for lengthy times (sometimes my call was dropped and I had to start over .... how sad for such a large company to have such poorly trained phone receptionists!), then be transferred (see previous comment about the phone receptionists) to a supposed supervisor, only to finally be transferred to someone who tells me that the warranty has expired and wants me to pay $40.00 for the technical support to do the right thing that I want and need to do. First, the device works fine (as evidenced by this e-mail that you have just received)! Second, why should I have to pay for doing the right thing? Third, if I am going to be EXTORTED into buying a new wireless router so that I can do the right thing and set up an encryption key for a secure network, what on Gods' Green Earth makes anyone think that I would CHOOSE to buy another Linksys product when ALL that I have ever received from them is a functional wireless router (yes, even after seven whole years) and the crappiest Customer Service/Technical Support I have ever had the displeasure to encounter! I shall copy this letter and try to find as many Chat Rooms as possible in order to spread the word of ALL that I have gone through with the Chain of Command at the Linksys phone center, well above and beyond what any reasonable person should expect to go through, and still have NO RELIEF concerning my singular issue with their product and its capabilities that I SHOULD be able to enjoy as the owner of said product! What has happend to "The Customer Is Always Right" Customer Service mantra (I can't say "In America" because the call was handled in India)? Is the Customer, the ones that makes the company what it is through the purchase of products, so worthless to the company that they can just be treated with abject contempt and scorn? Is the Customer to thus be trampled underfoot? Are we paying to be so abused? I, for one (yes, one, the beginning of all), shall NOT be treated in such manner, and CERTAINLY shall NOT PAY to be treated as such! In this world of expanding technologies, it shall be those with the GREATEST Customer Appeal that shall continue to be found worthwile in the publics' eyes (and pocketbooks) and shall grow to meet the demands of a growing world - ESPECIALLY in the Electronics Department! It is now my strongest desire that the Linksys Corporation suffers irreparable damage and goes out of business for their Crappy Customer Service! I can only hope that I reach enough people around the world to bring this desire true! "Jim" wrote: > Hi group, > Will be going broadband Saturday and in need of some advice please. > The wife and I are 70+ but what the heck -we're going for it! > Staples has routers Linksys and Net gear. > So suggestions will be appreciated as what may be best for us. > Wife has ME and updated and I have XP SP2 all updated. > So Linksys Befsr 11 or Netgear rp614?? > Hope I did my home work correctly!! > Really open to suggestions. > Thank You, > JIM > > > >
Guest Charlie Posted October 18, 2008 Posted October 18, 2008 Re: broadband Re: broadband I don't know of any computer equipment that have 7 year warrantes. Many, if not most, computer equipment that is 7 years old are not supported by the newer operating systems such as Vista. Linksys has always been very up front about their warranty period. What did you not understand about the stated warranty period when you bought your router? "Phil" <Phil@discussions.microsoft.com> wrote in message news:09415E0E-B29F-4764-A1FA-D043181502C4@microsoft.com... > I am writing this letter to ALL Wireless Router manufacturers. > I have a Linksys Wireless Router Model:BEFW11S4. It is 7 years (yes, > count > them, all of seven little years) old. I have visited the Linksys website > numerous times trying to set up the WEP/WPA security on that wireless > router > (as all responsible wireless router owners should!). I found that there > are > no links to any wireless router setting websites that are congruent with > the > screen shots from Linksys' own self help technical support site. I have > had > to call Linksys several times to resolve this issue only to be placed on > hold > for lengthy times (sometimes my call was dropped and I had to start over > .... > how sad for such a large company to have such poorly trained phone > receptionists!), then be transferred (see previous comment about the > phone > receptionists) to a supposed supervisor, only to finally be transferred to > someone who tells me that the warranty has expired and wants me to pay > $40.00 > for the technical support to do the right thing that I want and need to > do. > First, the device works fine (as evidenced by this e-mail that you have > just received)! > Second, why should I have to pay for doing the right thing? > Third, if I am going to be EXTORTED into buying a new wireless router so > that I can do the right thing and set up an encryption key for a secure > network, what on Gods' Green Earth makes anyone think that I would CHOOSE > to > buy another Linksys product when ALL that I have ever received from them > is a > functional wireless router (yes, even after seven whole years) and the > crappiest Customer Service/Technical Support I have ever had the > displeasure > to encounter! > I shall copy this letter and try to find as many Chat Rooms as possible in > order to spread the word of ALL that I have gone through with the Chain of > Command at the Linksys phone center, well above and beyond what any > reasonable person should expect to go through, and still have NO RELIEF > concerning my singular issue with their product and its capabilities that > I > SHOULD be able to enjoy as the owner of said product! What has happend to > "The Customer Is Always Right" Customer Service mantra (I can't say "In > America" because the call was handled in India)? Is the Customer, the > ones > that makes the company what it is through the purchase of products, so > worthless to the company that they can just be treated with abject > contempt > and scorn? Is the Customer to thus be trampled underfoot? Are we paying > to > be so abused? I, for one (yes, one, the beginning of all), shall NOT be > treated in such manner, and CERTAINLY shall NOT PAY to be treated as such! > In this world of expanding technologies, it shall be those with the > GREATEST Customer Appeal that shall continue to be found worthwile in the > publics' eyes (and pocketbooks) and shall grow to meet the demands of a > growing world - ESPECIALLY in the Electronics Department! > It is now my strongest desire that the Linksys Corporation suffers > irreparable damage and goes out of business for their Crappy Customer > Service! I can only hope that I reach enough people around the world to > bring > this desire true! > > "Jim" wrote: > >> Hi group, >> Will be going broadband Saturday and in need of some advice please. >> The wife and I are 70+ but what the heck -we're going for it! >> Staples has routers Linksys and Net gear. >> So suggestions will be appreciated as what may be best for us. >> Wife has ME and updated and I have XP SP2 all updated. >> So Linksys Befsr 11 or Netgear rp614?? >> Hope I did my home work correctly!! >> Really open to suggestions. >> Thank You, >> JIM >> >> >> >>
Guest Jason Posted October 18, 2008 Posted October 18, 2008 Re: broadband Re: broadband It's not a warranty issue - its a user issue. It's your responsibility to use the manual provided. Their might be a download manual - check their site. "Charlie" <Charlie@nowhere.com> wrote in message news:%239n7HDTMJHA.740@TK2MSFTNGP03.phx.gbl... >I don't know of any computer equipment that have 7 year warrantes. Many, if >not most, computer equipment that is 7 years old are not supported by the >newer operating systems such as Vista. Linksys has always been very up >front about their warranty period. What did you not understand about the >stated warranty period when you bought your router? > "Phil" <Phil@discussions.microsoft.com> wrote in message > news:09415E0E-B29F-4764-A1FA-D043181502C4@microsoft.com... >> I am writing this letter to ALL Wireless Router manufacturers. >> I have a Linksys Wireless Router Model:BEFW11S4. It is 7 years (yes, >> count >> them, all of seven little years) old. I have visited the Linksys website >> numerous times trying to set up the WEP/WPA security on that wireless >> router >> (as all responsible wireless router owners should!). I found that there >> are >> no links to any wireless router setting websites that are congruent with >> the >> screen shots from Linksys' own self help technical support site. I have >> had >> to call Linksys several times to resolve this issue only to be placed on >> hold >> for lengthy times (sometimes my call was dropped and I had to start over >> .... >> how sad for such a large company to have such poorly trained phone >> receptionists!), then be transferred (see previous comment about the >> phone >> receptionists) to a supposed supervisor, only to finally be transferred >> to >> someone who tells me that the warranty has expired and wants me to pay >> $40.00 >> for the technical support to do the right thing that I want and need to >> do. >> First, the device works fine (as evidenced by this e-mail that you have >> just received)! >> Second, why should I have to pay for doing the right thing? >> Third, if I am going to be EXTORTED into buying a new wireless router so >> that I can do the right thing and set up an encryption key for a secure >> network, what on Gods' Green Earth makes anyone think that I would CHOOSE >> to >> buy another Linksys product when ALL that I have ever received from them >> is a >> functional wireless router (yes, even after seven whole years) and the >> crappiest Customer Service/Technical Support I have ever had the >> displeasure >> to encounter! >> I shall copy this letter and try to find as many Chat Rooms as possible >> in >> order to spread the word of ALL that I have gone through with the Chain >> of >> Command at the Linksys phone center, well above and beyond what any >> reasonable person should expect to go through, and still have NO RELIEF >> concerning my singular issue with their product and its capabilities that >> I >> SHOULD be able to enjoy as the owner of said product! What has happend >> to >> "The Customer Is Always Right" Customer Service mantra (I can't say "In >> America" because the call was handled in India)? Is the Customer, the >> ones >> that makes the company what it is through the purchase of products, so >> worthless to the company that they can just be treated with abject >> contempt >> and scorn? Is the Customer to thus be trampled underfoot? Are we paying >> to >> be so abused? I, for one (yes, one, the beginning of all), shall NOT be >> treated in such manner, and CERTAINLY shall NOT PAY to be treated as >> such! >> In this world of expanding technologies, it shall be those with the >> GREATEST Customer Appeal that shall continue to be found worthwile in the >> publics' eyes (and pocketbooks) and shall grow to meet the demands of a >> growing world - ESPECIALLY in the Electronics Department! >> It is now my strongest desire that the Linksys Corporation suffers >> irreparable damage and goes out of business for their Crappy Customer >> Service! I can only hope that I reach enough people around the world to >> bring >> this desire true! >> >> "Jim" wrote: >> >>> Hi group, >>> Will be going broadband Saturday and in need of some advice please. >>> The wife and I are 70+ but what the heck -we're going for it! >>> Staples has routers Linksys and Net gear. >>> So suggestions will be appreciated as what may be best for us. >>> Wife has ME and updated and I have XP SP2 all updated. >>> So Linksys Befsr 11 or Netgear rp614?? >>> Hope I did my home work correctly!! >>> Really open to suggestions. >>> Thank You, >>> JIM >>> >>> >>> >>> > >
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