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BitLocker from retired device in Intune

Guest AliceBeliën

By Guest AliceBeliën
in Operating Systems Help & Support

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Guest AliceBeliën

Guest AliceBeliën

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HelloI have a problem with a device I retired via Intune. Apparently, the student's dad was still using the device under his personal Live account. He was using the device to create his invoices and only saved them locally on the device. Understandably, he would very much like to get these files back. We did not get logged in to the device in any way. Via a restore, I already tried some things, but then he suddenly asked for the BitLocker key, which is nowhere to be found. Not through the student's account, not through the dad's account, not through Intune or through Entra. I still see the dev

 

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