DVD Drive Not working

[twiloguy]

Hello! New member, first time posting!

 

I bought a cheap used laptop and was burned! The DVD drive doesn't work. Since the laptop is not returnable I went out and bought another DVD drive. Same model drive as the original, and it's doing the same thing.

First off, when I put a disc in, the little light on the drive blinks for a few seconds and I can hear the drive churning, then it stops. Nothing! DVD drive doesn't show up in Backtrack 5 or Windows Vista. I think it's still hardware related since both drives are doing the same thing. After messing with it for hours one day, I got the drive to load a disc one time! Although, when I clicked on the disc image and it wouldn't open. But it loaded the disc that one time...

 

Any help would be greatly appreciated!

 

Specs:

 

HP Laptop model# DV6700

 

Now has Backtrack 5 OS

 

 

Pat

[Plastic Nev]

Hi and welcome to Extreme Tech Support - Free PC Help.

The problem you describe actually sounds like a connection fault around the CD/DVD drive interface with the motherboard, to check and examine or even test those connections will mean a strip down of the laptop. If all was well hardware wise, while Vista was installed, and maybe even the Linux based Backtrack 5, should have loaded its own drivers and made at least the new one work, but I suspect a connection problem preventing the OS from seeing new hardware.

Incidentally, why Backtrack 5?

It is a security and associated security software engineering OS, designed for security testing!

 

Nev.