Geek Posted November 13, 2010 Posted November 13, 2010 <div class="KonaBody"><p><img src="http://osxdaily.com/wp-content/uploads/2010/11/refund-app-store-purchase.jpg" alt="refund app store purchase" title="refund app store purchase" width="100" height="101" class="alignright size-full wp-image-9716" /> If you bought an iPhone app and it didn’t work on your device due to technical failures or limitations, you may be eligible for a refund from Apple. </p> <h2 style="font-size:1.3em;">How to get a refund for an iPhone App</h2> <p>The process for claiming a refund is easy, here are the steps:</p> <ul> <li>Launch iTunes</li> <li>Click on iTunes Store</li> <li>Login to your iTunes account, if you’re already logged in click on your email in the upper right corner of iTunes</li> <li>Click on “Purchase History”</li> <li>Select the app that you want a refund for</li> <li>Click on “Report a Problem”</li> </ul> <p><img src="http://osxdaily.com/wp-content/uploads/2010/11/refund-iphone-app-store.jpg" alt="refund iphone app store" title="refund iphone app store" width="328" height="65" class="aligncenter size-full wp-image-9713" /></p> <ul> <li>Fill out the form detailing the problem with the app purchase and why you want a refund</li> <li>If the iTunes approach fails, you can use <a href="http://www.apple.com/support/itunes/contact.html?form=app_store&topic=App%20Store&subtopic=Troubleshooting%20Applications">Apple’s web form</a> instead. <li>Submit the problem report and wait for a response from Apple</li> </ul> <p>The amount of time you have to wait varies, but it’s usually a pretty quick claims process. </p> <p>Apple will deny unreasonable refund requests, “I didn’t like the app” is generally not a valid reason for a refund (although I’m sure there are exceptions). Technical problems limiting the functionality of the app or preventing it from launching completely are probably valid claims for an app refund, but all refunds are given at Apple’s discretion. <span id="more-9712"></span> Here’s the official refund policy, cited from the iTunes Store <a href="http://www.apple.com/legal/itunes/us/terms.html#SALE">Terms & Conditions</a>:</p> <blockquote><p>All sales and rentals of products are final.</p> <p>Prices for products offered via the Services may change at any time, and the Services do not provide price protection or refunds in the event of a price reduction or promotional offering.</p> <p>If a product becomes unavailable following a transaction but prior to download, your sole remedy is a refund. If technical problems prevent or unreasonably delay delivery of your product, your exclusive and sole remedy is either replacement or refund of the price paid, as determined by Apple.</p></blockquote> <p>While Apple officially says that all sales are final, in practice this is not always the case, as technical claims have resulted in refunds. Obviously this refund process is the same for an <a href="http://osxdaily.com/category/ipad">iPad</a> or any other iOS app too.</p> </div> <p><a href="http://feedads.g.doubleclick.net/~a/9WU56jaNb2VcIXf0mP2eLkzqOHw/0/da"><img src="http://feedads.g.doubleclick.net/~a/9WU56jaNb2VcIXf0mP2eLkzqOHw/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/9WU56jaNb2VcIXf0mP2eLkzqOHw/1/da"><img src="http://feedads.g.doubleclick.net/~a/9WU56jaNb2VcIXf0mP2eLkzqOHw/1/di" border="0" ismap="true"></img></a></p><div class="feedflare"> <a href="http://feeds.feedburner.com/~ff/osxdaily?a=_uY712-_8bc:0vBs7mtmJT0:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/osxdaily?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/osxdaily?a=_uY712-_8bc:0vBs7mtmJT0:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/osxdaily?i=_uY712-_8bc:0vBs7mtmJT0:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/osxdaily?a=_uY712-_8bc:0vBs7mtmJT0:D7DqB2pKExk"><img src="http://feeds.feedburner.com/~ff/osxdaily?i=_uY712-_8bc:0vBs7mtmJT0:D7DqB2pKExk" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/osxdaily?a=_uY712-_8bc:0vBs7mtmJT0:7Q72WNTAKBA"><img src="http://feeds.feedburner.com/~ff/osxdaily?d=7Q72WNTAKBA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/osxdaily?a=_uY712-_8bc:0vBs7mtmJT0:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/osxdaily?d=qj6IDK7rITs" border="0"></img></a> </div><img src="http://feeds.feedburner.com/~r/osxdaily/~4/_uY712-_8bc" height="1" width="1"/> View the full article
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