Please Help - Blue Screen - PC Won't Turn On

[Guest Mark]

Hello

Please help if you can

When I turn my computer on it I get a blue screen with the following error

message:

STOP: C000021a {Fatal System Error} The Windows Logon Process System process

terminated unexpectedly with a status of 0x00000000 (0x00000000 0x00000000).

The system has been shut down.

I cannot get passed this message, even in safe mode. The only option from

here is to turn the computer off at the switch. Have tried repairing with

original disc but get as far as having to enter an administrator password,

which I don't know.

If anyone can help at all it would be greatly appreciated.

Mark

[Guest philo]

Re: Please Help - Blue Screen - PC Won't Turn On

 

 

"Mark" <Mark@discussions.microsoft.com> wrote in message

news:C3FEEC5F-0535-42C3-A0B2-4BE321A842AF@microsoft.com...

> Hello

> Please help if you can

> When I turn my computer on it I get a blue screen with the following error

> message:

> STOP: C000021a {Fatal System Error} The Windows Logon Process System

process

> terminated unexpectedly with a status of 0x00000000 (0x00000000

0x00000000).

> The system has been shut down.

> I cannot get passed this message, even in safe mode. The only option from

> here is to turn the computer off at the switch. Have tried repairing with

> original disc but get as far as having to enter an administrator password,

> which I don't know.

> If anyone can help at all it would be greatly appreciated.

> Mark

 

 

I don't know what you were going to do from the repair console

but you could run chkdsk /r I suppose.

 

If that's what you wanted to do, just hit <enter> as the default password is

just a blank (viz: no password)

 

If it was my machine, I'd run a RAM test first...just as a precaution

[Guest nass]

RE: Please Help - Blue Screen - PC Won't Turn On

 

 

 

"Mark" wrote:

> Hello

> Please help if you can

> When I turn my computer on it I get a blue screen with the following error

> message:

> STOP: C000021a {Fatal System Error} The Windows Logon Process System process

> terminated unexpectedly with a status of 0x00000000 (0x00000000 0x00000000).

> The system has been shut down.

> I cannot get passed this message, even in safe mode. The only option from

> here is to turn the computer off at the switch. Have tried repairing with

> original disc but get as far as having to enter an administrator password,

> which I don't know.

> If anyone can help at all it would be greatly appreciated.

> Mark

 

 

Try the Last Good known configuration by following these steps here on this

KB:

How to troubleshoot a "STOP 0xC000021A" error

http://support.microsoft.com/kb/156669

 

How to troubleshoot a "STOP 0xC000021A" error

http://support.microsoft.com/kb/156669

 

GoBack causes a Stop error C000021a

http://support.microsoft.com/kb/316503

HTH.

nass

---

http://www.nasstec.co.uk

[Guest Mark]

RE: Please Help - Blue Screen - PC Won't Turn On

 

I can't get far enough on to my computer to carry out these actions... I

can't log on and can only get as far as the F12 Boot Menu but cannot boot the

computer up at all. I can run a few diagnostic tests but they don't find

anything wrong. Any ideas? If not... any ideas as to how I can retrieve my

files from it without turning it on?

 

Mark

 

 

 

"nass" wrote:

>

>

> "Mark" wrote:

>

> > Hello

> > Please help if you can

> > When I turn my computer on it I get a blue screen with the following error

> > message:

> > STOP: C000021a {Fatal System Error} The Windows Logon Process System process

> > terminated unexpectedly with a status of 0x00000000 (0x00000000 0x00000000).

> > The system has been shut down.

> > I cannot get passed this message, even in safe mode. The only option from

> > here is to turn the computer off at the switch. Have tried repairing with

> > original disc but get as far as having to enter an administrator password,

> > which I don't know.

> > If anyone can help at all it would be greatly appreciated.

> > Mark

>

>

> Try the Last Good known configuration by following these steps here on this

> KB:

> How to troubleshoot a "STOP 0xC000021A" error

> http://support.microsoft.com/kb/156669

>

> How to troubleshoot a "STOP 0xC000021A" error

> http://support.microsoft.com/kb/156669

>

> GoBack causes a Stop error C000021a

> http://support.microsoft.com/kb/316503

> HTH.

> nass

> ---

> http://www.nasstec.co.uk

>

[Guest nass]

RE: Please Help - Blue Screen - PC Won't Turn On

 

 

Hi mark,

You can hook the HDD of this machine to another Machine in a USB enclosure

and rescue your data.

Or you can use Live CD and try to uninstall the Came:

http://en.wikipedia.org/wiki/Live_CD

 

Or Ultimate Boot CD:

http://www.ultimatebootcd.com/

HTH,

nass

---

http://www.nasstec.co.uk

"Mark" wrote:

> I can't get far enough on to my computer to carry out these actions... I

> can't log on and can only get as far as the F12 Boot Menu but cannot boot the

> computer up at all. I can run a few diagnostic tests but they don't find

> anything wrong. Any ideas? If not... any ideas as to how I can retrieve my

> files from it without turning it on?

>

> Mark

>

>

>

> "nass" wrote:

>

> >

> >

> > "Mark" wrote:

> >

> > > Hello

> > > Please help if you can

> > > When I turn my computer on it I get a blue screen with the following error

> > > message:

> > > STOP: C000021a {Fatal System Error} The Windows Logon Process System process

> > > terminated unexpectedly with a status of 0x00000000 (0x00000000 0x00000000).

> > > The system has been shut down.

> > > I cannot get passed this message, even in safe mode. The only option from

> > > here is to turn the computer off at the switch. Have tried repairing with

> > > original disc but get as far as having to enter an administrator password,

> > > which I don't know.

> > > If anyone can help at all it would be greatly appreciated.

> > > Mark

> >

> >

> > Try the Last Good known configuration by following these steps here on this

> > KB:

> > How to troubleshoot a "STOP 0xC000021A" error

> > http://support.microsoft.com/kb/156669

> >

> > How to troubleshoot a "STOP 0xC000021A" error

> > http://support.microsoft.com/kb/156669

> >

> > GoBack causes a Stop error C000021a

> > http://support.microsoft.com/kb/316503

> > HTH.

> > nass

> > ---

> > http://www.nasstec.co.uk

> >