Blue Screen problems

[Guest husky86]

I’m running XP Pro (SP 3) on a AMD-based laptop (2 GB RAM).

 

XP is crashing at least once a day. However, instead of providing me with

the standard “blue screen of death,” the blue screen does appear, but just

briefly (a couple of seconds). Thereafter, the computer restarts.

 

When it gets to the desktop it displays an error message saying that

“Windows cannot find ‘http://oca.microsoft.com/resredir.aspx………’”

 

The actual error message/link is quite long. As you know, oca.microsoft.com

is Microsoft’s error messaging control center.

 

Under such circumstances, what is the best way that I can begin to determine

what is actually responsible for causing these repeated crashes?

[Guest brandon dub]

RE: Blue Screen problems

 

to see more details opn the "run" dialog by either:

1. win key + r

2. start > run

type this into it: eventvwr.msc

 

or

3. copy this into the addresbar of an open window:

%SystemRoot%\system32\eventvwr.msc /s

 

once it launches look around for the culprit. You can get more info on

errors by double clicking them, on the proprty page youll see a link for

'more help'.

 

Youll see error codes which you can look up on the internet or download this

utility (like a chm/help file) from here:

http://gregorybraun.com/MSWinErr.html

 

or just post back some error codes here and Ill help you out.

 

 

 

once it launches

--

Brandon Dub., TO canada, Shell ''explorer''

 

 

"husky86" wrote:

> I’m running XP Pro (SP 3) on a AMD-based laptop (2 GB RAM).

>

> XP is crashing at least once a day. However, instead of providing me with

> the standard “blue screen of death,” the blue screen does appear, but just

> briefly (a couple of seconds). Thereafter, the computer restarts.

>

> When it gets to the desktop it displays an error message saying that

> “Windows cannot find ‘http://oca.microsoft.com/resredir.aspx………’”

>

> The actual error message/link is quite long. As you know, oca.microsoft.com

> is Microsoft’s error messaging control center.

>

> Under such circumstances, what is the best way that I can begin to determine

> what is actually responsible for causing these repeated crashes?

[Guest ManyBeers]

RE: Blue Screen problems

 

 

 

"husky86" wrote:

> I’m running XP Pro (SP 3) on a AMD-based laptop (2 GB RAM).

>

> XP is crashing at least once a day. However, instead of providing me with

> the standard “blue screen of death,” the blue screen does appear, but just

> briefly (a couple of seconds). Thereafter, the computer restarts.

>

> When it gets to the desktop it displays an error message saying that

> “Windows cannot find ‘http://oca.microsoft.com/resredir.aspx………’”

>

> The actual error message/link is quite long. As you know, oca.microsoft.com

> is Microsoft’s error messaging control center.

>

> Under such circumstances, what is the best way that I can begin to determine

> what is actually responsible for causing these repeated crashes?

 

Well I can't help you with diagnosing your crashes butI can tell you how to

stop the autorebooting. Right-click My Computer select the Advanced tab in

the Startup and Recovery area click Settings

and in the new dialog box uncheck "Automatically Restart".

[Guest Ronaldo]

Re: Blue Screen problems

 

Go to Control Panel \ System \ Advanced Options \ Start and Recovery \

Settings \ System Error \ uncheck Auto Restart... The next time you get the

blue screen, the computer will not restart and instead will give a message

with error number that you can use to search for specific information.

Also select the 64KB memory dump size for the debugger information...

 

---------------------------------------

"husky86" <husky86@discussions.microsoft.com> escribió en el mensaje

news:1B9BAFD9-25E6-4179-B404-310C65EB09D1@microsoft.com...

> I'm running XP Pro (SP 3) on a AMD-based laptop (2 GB RAM).

>

> XP is crashing at least once a day. However, instead of providing me with

> the standard "blue screen of death," the blue screen does appear, but just

> briefly (a couple of seconds). Thereafter, the computer restarts.

>

> When it gets to the desktop it displays an error message saying that

> "Windows cannot find 'http://oca.microsoft.com/resredir.aspx...'"

>

> The actual error message/link is quite long. As you know,

> oca.microsoft.com

> is Microsoft's error messaging control center.

>

> Under such circumstances, what is the best way that I can begin to

> determine

> what is actually responsible for causing these repeated crashes?

[Guest brandon dub]

RE: Blue Screen problems

 

well thanks for coming out "many beers"!!

 

the guy already said "When it (loads) to the desktop.." which means its

booting just fine but if that WAS what was happening then hed have to disable

it by pressing F8 before the windows boot screen appears and select 'turn off

auto reboot'.

 

regardless of how badly placed it is still good advice, everyone should have

that "off" by default.

 

 

 

 

--

Brandon Dub., TO canada, Shell ''explorer''

 

 

"ManyBeers" wrote:

>

>

> "husky86" wrote:

>

> > I’m running XP Pro (SP 3) on a AMD-based laptop (2 GB RAM).

> >

> > XP is crashing at least once a day. However, instead of providing me with

> > the standard “blue screen of death,” the blue screen does appear, but just

> > briefly (a couple of seconds). Thereafter, the computer restarts.

> >

> > When it gets to the desktop it displays an error message saying that

> > “Windows cannot find ‘http://oca.microsoft.com/resredir.aspx………’”

> >

> > The actual error message/link is quite long. As you know, oca.microsoft.com

> > is Microsoft’s error messaging control center.

> >

> > Under such circumstances, what is the best way that I can begin to determine

> > what is actually responsible for causing these repeated crashes?

>

> Well I can't help you with diagnosing your crashes butI can tell you how to

> stop the autorebooting. Right-click My Computer select the Advanced tab in

> the Startup and Recovery area click Settings

> and in the new dialog box uncheck "Automatically Restart".

[Guest brandon dub]

RE: Blue Screen problems

 

crap it wasnt my intention to rip on you, you reminded me that I forgot to

mention that windows bsod errors are usually reported in

C:\ (root) or

C:\windows (%windir%)

as a log file (.LOG). you might be able to see the error there if you cant

reproduce a BSOD.

 

sorry for the spam

--

Brandon Dub., TO canada, Shell ''explorer''

 

 

"brandon dub" wrote:

> well thanks for coming out "many beers"!!

>

> the guy already said "When it (loads) to the desktop.." which means its

> booting just fine but if that WAS what was happening then hed have to disable

> it by pressing F8 before the windows boot screen appears and select 'turn off

> auto reboot'.

>

> regardless of how badly placed it is still good advice, everyone should have

> that "off" by default.

>

>

>

>

> --

> Brandon Dub., TO canada, Shell ''explorer''

>

>

> "ManyBeers" wrote:

>

> >

> >

> > "husky86" wrote:

> >

> > > I’m running XP Pro (SP 3) on a AMD-based laptop (2 GB RAM).

> > >

> > > XP is crashing at least once a day. However, instead of providing me with

> > > the standard “blue screen of death,” the blue screen does appear, but just

> > > briefly (a couple of seconds). Thereafter, the computer restarts.

> > >

> > > When it gets to the desktop it displays an error message saying that

> > > “Windows cannot find ‘http://oca.microsoft.com/resredir.aspx………’”

> > >

> > > The actual error message/link is quite long. As you know, oca.microsoft.com

> > > is Microsoft’s error messaging control center.

> > >

> > > Under such circumstances, what is the best way that I can begin to determine

> > > what is actually responsible for causing these repeated crashes?

> >

> > Well I can't help you with diagnosing your crashes butI can tell you how to

> > stop the autorebooting. Right-click My Computer select the Advanced tab in

> > the Startup and Recovery area click Settings

> > and in the new dialog box uncheck "Automatically Restart".

[Guest nass]

RE: Blue Screen problems

 

 

 

"husky86" wrote:

> I’m running XP Pro (SP 3) on a AMD-based laptop (2 GB RAM).

>

> XP is crashing at least once a day. However, instead of providing me with

> the standard “blue screen of death,” the blue screen does appear, but just

> briefly (a couple of seconds). Thereafter, the computer restarts.

>

> When it gets to the desktop it displays an error message saying that

> “Windows cannot find ‘http://oca.microsoft.com/resredir.aspx………’”

>

> The actual error message/link is quite long. As you know, oca.microsoft.com

> is Microsoft’s error messaging control center.

>

> Under such circumstances, what is the best way that I can begin to determine

> what is actually responsible for causing these repeated crashes?

 

Read this post and let us know your Event Viewer error log.

http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.windowsxp.help_and_support&tid=3fe9331e-3d57-4d43-87ec-5d2a2182291a&cat=en_US_4fae9fed-da91-4a2a-9d2b-5dc71973d43c&lang=en&cr=US&sloc=en-us&m=1&p=1

 

Open a Notepad, customize or minimize to the taskbar as you will need it

later for this step to copy the error message on it.

Open a run command and type in:

eventvwr.msc click [OK] you will get the Event viewer control Panel.

click on each of these:

Application

System

Security

Look in the right Pane/window for error message with red (X) or Yellow

exclamation mark /!\ , double click each one to get more info about the

causer.

On the Event error properties message you will see:

Up Arrow

Down arrow

Two pages

Click on the two pages to copy the error message then bring up the Notepad

you opened earlier and right click on the first line and select Paste from

the list, this will paste the error message on a Notepad.

Please don't duplicate the error message one of each kind will be sufficient.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP

http://support.microsoft.com/kb/308427/en-us

 

Please we need just the error messages with Red (X) and don't repeat the

error, just one of each kind and post them back in your next post.

 

HTH,

nass

---

http://www.nasstec.co.uk

[Guest John John (MVP)]

Re: Blue Screen problems

 

Why was the advice badly placed? It was completely appropriate for the

OP's problem.

 

John

 

brandon dub wrote:

> well thanks for coming out "many beers"!!

>

> the guy already said "When it (loads) to the desktop.." which means its

> booting just fine but if that WAS what was happening then hed have to disable

> it by pressing F8 before the windows boot screen appears and select 'turn off

> auto reboot'.

>

> regardless of how badly placed it is still good advice, everyone should have

> that "off" by default.

>

>

>

>

[Guest brandon dub]

Re: Blue Screen problems

 

It was properly placed, It was my fault for not notticing Husky86 saying "the

computer restarts".

 

To Husky:

Check the %SystemRoot%\Minidump directory (or whatever it says in the system

dialog Ronaldo mentioned)

 

Use debugging tools to view the mini.dmp file

 

How to read the memory dump files

http://support.microsoft.com/default.aspx?scid=kb;en-us;q315263

 

 

--

Brandon Dub., TO canada, Shell ''explorer''

 

 

"John John (MVP)" wrote:

> Why was the advice badly placed? It was completely appropriate for the

> OP's problem.

>

> John

>

> brandon dub wrote:

>

> > well thanks for coming out "many beers"!!

> >

> > the guy already said "When it (loads) to the desktop.." which means its

> > booting just fine but if that WAS what was happening then hed have to disable

> > it by pressing F8 before the windows boot screen appears and select 'turn off

> > auto reboot'.

> >

> > regardless of how badly placed it is still good advice, everyone should have

> > that "off" by default.

> >

> >

> >

> >

>

[Guest husky86]

RE: Blue Screen problems

 

Thanks very much for everyone's assistance on this! Much appreciated!

 

I was able to determine from the XP reporting that it was the graphics card

driver that was causing the problem. I have updated the latest drivers (ATI)

and it seems to have solved the problem.

 

If I experience any more problems with this issue I will be sure to report

them here on this post.

 

Thanks again!