Uninstall Microsoft Office Enterprise 2007.

October 24, 2008

I tried to uninstall Microsoft Office Enterprise 2007 in:

'Add or Remove Programs' panel

and

by inserting the disk and activated the radio button next to 'Remove'.

Both attempts to uninstall were unsuccessful.

Message:

Microsoft Office Enterprise 2007 uninstall did not complete successfully.
Error 1402.Setup cannot open the registry key UNKNOWN\rtf\PersistentHandler.
Verifiy you have sufficient permission to access the registry or contact
Microsoft Product Support Services (PSS) for assistance. For information
about to contact PSS,
see C:\Documents and Settings\Yvonne York\Local
Settings\Temp\Setup00000238\PSS10R.CHM.
[unquote]

I was able to locate C:\Documents and Settings\xxxx xxxx\Local
Settings\Temp\Setup00000238

but "PSS10R.CHM." is nowhere to be found.

I installed Office 2007 using a valid 25-character CD key and am the
administrator and should therefore have 'permission' to uninstall this
program.

The uninstall procedures as described in
http://support.microsoft.com/kb/928218
are a bit too complicated for my liking.

Could somebody please please advise which registry setting should be
modified or any other procedure to facilitate proper removal of Microsoft
Office Enterprise 2007.
TIA.

October 24, 2008

Re: Uninstall Microsoft Office Enterprise 2007

Re: Uninstall Microsoft Office Enterprise 2007

Be honest for correct answers.

You're an admin with stand-alone copy ?

How do you 'normally' install ?

Is this the first time ? Or done hundreds and problem this morning ?

Is this YOUR PC and you are not at office ?

You bought used PC? etc

If Enterprise Edition might need to be on their network to uninstall ?

Maybe CD is looking for install location to copy to Temp folder

Drive \\servername\installfolder

which you do not have ?

"Yvonne York" <Yvonne@home.com> wrote in message

news:29944EF1-B8F4-4241-9972-CB4E1F6DDC30@microsoft.com...

>I tried to uninstall Microsoft Office Enterprise 2007 in:

> 'Add or Remove Programs' panel

> and

> by inserting the disk and activated the radio button next to 'Remove'.

>

> Both attempts to uninstall were unsuccessful.

>

> Message:

>

> Microsoft Office Enterprise 2007 uninstall did not complete
> successfully.
> Error 1402.Setup cannot open the registry key
> UNKNOWN\rtf\PersistentHandler. Verifiy you have sufficient permission to
> access the registry or contact Microsoft Product Support Services (PSS)
> for assistance. For information about to contact PSS,
> see C:\Documents and Settings\Yvonne York\Local
> Settings\Temp\Setup00000238\PSS10R.CHM.
> [unquote]
>
> I was able to locate C:\Documents and Settings\xxxx xxxx\Local
> Settings\Temp\Setup00000238
>
> but "PSS10R.CHM." is nowhere to be found.
>
> I installed Office 2007 using a valid 25-character CD key and am the
> administrator and should therefore have 'permission' to uninstall this
> program.
>
> The uninstall procedures as described in
> http://support.microsoft.com/kb/928218
> are a bit too complicated for my liking.
>
> Could somebody please please advise which registry setting should be
> modified or any other procedure to facilitate proper removal of
> Microsoft Office Enterprise 2007.
> TIA.

October 24, 2008

Re: Uninstall Microsoft Office Enterprise 2007.

Yvonne York wrote:

> I tried to uninstall Microsoft Office Enterprise 2007 in:

> 'Add or Remove Programs' panel

> and

> by inserting the disk and activated the radio button next to 'Remove'.

>

> Both attempts to uninstall were unsuccessful.

>

> Message:

>

> Microsoft Office Enterprise 2007 uninstall did not complete successfully.
> Error 1402.Setup cannot open the registry key
> UNKNOWN\rtf\PersistentHandler. Verifiy you have sufficient permission to
> access the registry or contact Microsoft Product Support Services (PSS)
> for assistance. For information about to contact PSS,
> see C:\Documents and Settings\Yvonne York\Local
> Settings\Temp\Setup00000238\PSS10R.CHM.
> [unquote]
>
> I was able to locate C:\Documents and Settings\xxxx xxxx\Local
> Settings\Temp\Setup00000238
>
> but "PSS10R.CHM." is nowhere to be found.
>
> I installed Office 2007 using a valid 25-character CD key and am the
> administrator and should therefore have 'permission' to uninstall this
> program.
>
> The uninstall procedures as described in
> http://support.microsoft.com/kb/928218
> are a bit too complicated for my liking.
>
> Could somebody please please advise which registry setting should be
> modified or any other procedure to facilitate proper removal of
> Microsoft Office Enterprise 2007.
> TIA.

Perhaps if you don't want to be editing the registry by following the
instructions in KB928218, you shouldn't edit the regstry at all. I would
suggest turning the job over to someone else.

October 24, 2008

Re: Uninstall Microsoft Office Enterprise 2007.

Since when do you need to insert the disk to uninstall a program?

---

Leonard Grey

Errare Humanum Est

Yvonne York wrote:

> I tried to uninstall Microsoft Office Enterprise 2007 in:

> 'Add or Remove Programs' panel

> and

> by inserting the disk and activated the radio button next to 'Remove'.

>

> Both attempts to uninstall were unsuccessful.

>

> Message:

>

> Microsoft Office Enterprise 2007 uninstall did not complete successfully.
> Error 1402.Setup cannot open the registry key
> UNKNOWN\rtf\PersistentHandler. Verifiy you have sufficient permission to
> access the registry or contact Microsoft Product Support Services (PSS)
> for assistance. For information about to contact PSS,
> see C:\Documents and Settings\Yvonne York\Local
> Settings\Temp\Setup00000238\PSS10R.CHM.
> [unquote]
>
> I was able to locate C:\Documents and Settings\xxxx xxxx\Local
> Settings\Temp\Setup00000238
>
> but "PSS10R.CHM." is nowhere to be found.
>
> I installed Office 2007 using a valid 25-character CD key and am the
> administrator and should therefore have 'permission' to uninstall this
> program.
>
> The uninstall procedures as described in
> http://support.microsoft.com/kb/928218
> are a bit too complicated for my liking.
>
> Could somebody please please advise which registry setting should be
> modified or any other procedure to facilitate proper removal of
> Microsoft Office Enterprise 2007.
> TIA.

October 24, 2008

Re: Uninstall Microsoft Office Enterprise 2007

Re: Uninstall Microsoft Office Enterprise 2007

The date and time was 10/24/2008 5:05 AM, and on a whim, - Bobb -

pounded out on the keyboard:

> Be honest for correct answers.

What made you think she wasn't being honest?

> You're an admin with stand-alone copy ?

She stated "Administrator". I think you can figure that one out.

> How do you 'normally' install ?

> Is this the first time ? Or done hundreds and problem this morning ?

Irrelevant.

> Is this YOUR PC and you are not at office ?

Irrelevant.

> You bought used PC? etc

Irrelevant.

> If Enterprise Edition might need to be on their network to uninstall ?

> Maybe CD is looking for install location to copy to Temp folder

> Drive \\servername\installfolder

> which you do not have ?

>

Even network installs copy files to the MSO Cache folder. Regardless,

she said she installed it from the CD.

--

Terry R.

***Reply Note***

Anti-spam measures are included in my email address.

Delete NOSPAM from the email address after clicking Reply.

October 24, 2008

Re: Uninstall Microsoft Office Enterprise 2007.

Its a recognised method

"Leonard Grey" <l.grey@invalid.invalid> wrote in message

news:e2IB0PeNJHA.728@TK2MSFTNGP06.phx.gbl...

> Since when do you need to insert the disk to uninstall a program?

> ---

> Leonard Grey

> Errare Humanum Est

October 24, 2008

Re: Uninstall Microsoft Office Enterprise 2007.

Insert Office cd, select repair option, then run disk cleanup to remove all

temp files, reboot, try again.

If that doesn't work you are going to have to use the kb article, unless you

want to use the nuclear option.

(Format / reinstall)

BTW why do you want to uninstall?

"Yvonne York" <Yvonne@home.com> wrote in message

news:29944EF1-B8F4-4241-9972-CB4E1F6DDC30@microsoft.com...

>I tried to uninstall Microsoft Office Enterprise 2007 in:

> 'Add or Remove Programs' panel

> and

> by inserting the disk and activated the radio button next to 'Remove'.

>

> Both attempts to uninstall were unsuccessful.

>

> Message:

>

> Microsoft Office Enterprise 2007 uninstall did not complete successfully.
> Error 1402.Setup cannot open the registry key
> UNKNOWN\rtf\PersistentHandler. Verifiy you have sufficient permission to
> access the registry or contact Microsoft Product Support Services (PSS)
> for assistance. For information about to contact PSS,
> see C:\Documents and Settings\Yvonne York\Local
> Settings\Temp\Setup00000238\PSS10R.CHM.
> [unquote]
>
> I was able to locate C:\Documents and Settings\xxxx xxxx\Local
> Settings\Temp\Setup00000238
>
> but "PSS10R.CHM." is nowhere to be found.
>
> I installed Office 2007 using a valid 25-character CD key and am the
> administrator and should therefore have 'permission' to uninstall this
> program.
>
> The uninstall procedures as described in
> http://support.microsoft.com/kb/928218
> are a bit too complicated for my liking.
>
> Could somebody please please advise which registry setting should be
> modified or any other procedure to facilitate proper removal of Microsoft
> Office Enterprise 2007.
> TIA.

October 24, 2008

Re: Uninstall Microsoft Office Enterprise 2007.

Recognized by whom? Can you provide a link to instructions from Microsoft?

For Microsoft Office 2007, the original install DVD is only needed for

the initial install. IF you elected to remove the Local Install Source

(Msocache) you will need the DVD to repair your installation, to add new

components and (typically) to install updates and service packs.

---

Leonard Grey

Errare Humanum Est

DL wrote:

> Its a recognised method

>

> "Leonard Grey" <l.grey@invalid.invalid> wrote in message

> news:e2IB0PeNJHA.728@TK2MSFTNGP06.phx.gbl...

>> Since when do you need to insert the disk to uninstall a program?

>> ---

>> Leonard Grey

>> Errare Humanum Est

>

October 24, 2008

Re: Uninstall Microsoft Office Enterprise 2007.

Office 2007 Enterprise is a Volume License version and it is quite difficult to remove. I suggest that you get in touch with the IT department of the Company or the Educational Institution from where you have purchased this version through the their Home Program.

If this is not a legal version then all I can tell you is to reformat your system to remove it .

If this was a Trial version which I doubt then read the release notes on the steps needed for uninstalling this Enterprise version that came with the download.

--

Peter

Please Reply to Newsgroup for the benefit of others

Requests for assistance by email can not and will not be acknowledged.

"Yvonne York" <Yvonne@home.com> wrote in message news:29944EF1-B8F4-4241-9972-CB4E1F6DDC30@microsoft.com...

>I tried to uninstall Microsoft Office Enterprise 2007 in:

> 'Add or Remove Programs' panel

> and

> by inserting the disk and activated the radio button next to 'Remove'.

>

> Both attempts to uninstall were unsuccessful.

>

> Message:

>

> Microsoft Office Enterprise 2007 uninstall did not complete successfully.
> Error 1402.Setup cannot open the registry key UNKNOWN\rtf\PersistentHandler.
> Verifiy you have sufficient permission to access the registry or contact
> Microsoft Product Support Services (PSS) for assistance. For information
> about to contact PSS,
> see C:\Documents and Settings\Yvonne York\Local
> Settings\Temp\Setup00000238\PSS10R.CHM.
> [unquote]
>
> I was able to locate C:\Documents and Settings\xxxx xxxx\Local
> Settings\Temp\Setup00000238
>
> but "PSS10R.CHM." is nowhere to be found.
>
> I installed Office 2007 using a valid 25-character CD key and am the
> administrator and should therefore have 'permission' to uninstall this
> program.
>
> The uninstall procedures as described in
> http://support.microsoft.com/kb/928218
> are a bit too complicated for my liking.
>
> Could somebody please please advise which registry setting should be
> modified or any other procedure to facilitate proper removal of Microsoft
> Office Enterprise 2007.
> TIA.
>

October 24, 2008

Re: Uninstall Microsoft Office Enterprise 2007.

You didnt specifically refer to 2007, but gave a universal response, but any

way thats picking hairs.

"Leonard Grey" <l.grey@invalid.invalid> wrote in message

news:e0GQ86eNJHA.4928@TK2MSFTNGP05.phx.gbl...

> Recognized by whom? Can you provide a link to instructions from Microsoft?

>

> For Microsoft Office 2007, the original install DVD is only needed for the

> initial install. IF you elected to remove the Local Install Source

> (Msocache) you will need the DVD to repair your installation, to add new

> components and (typically) to install updates and service packs.

> ---

> Leonard Grey

> Errare Humanum Est

>

> DL wrote:

>> Its a recognised method

>>

>> "Leonard Grey" <l.grey@invalid.invalid> wrote in message

>> news:e2IB0PeNJHA.728@TK2MSFTNGP06.phx.gbl...

>>> Since when do you need to insert the disk to uninstall a program?

>>> ---

>>> Leonard Grey

>>> Errare Humanum Est

>>

October 25, 2008

Re: Uninstall Microsoft Office Enterprise 2007.

I don't know and really don't care! Your (smart ass) question should be

directed to makers of the program disk (setup.exe 'Change your installation

of Microsoft Enterprise 2007) on which one can find and select three (3)

options viz:

1.Add or Remove Features

2.Repair

3.Remove

Since uninstalling Microsoft Office Enterprise 2007 in 'Add or Remove

Programs' panel is not working it is not, in my view, unreasonable to try

the option as offered on the disk.

Try to let off some the hot air...

"Leonard Grey" <l.grey@invalid.invalid> wrote in message

news:e2IB0PeNJHA.728@TK2MSFTNGP06.phx.gbl...

> Since when do you need to insert the disk to uninstall a program?

> ---

> Leonard Grey

> Errare Humanum Est

>

> Yvonne York wrote:

>> I tried to uninstall Microsoft Office Enterprise 2007 in:

>> 'Add or Remove Programs' panel

>> and

>> by inserting the disk and activated the radio button next to 'Remove'.

>>

>> Both attempts to uninstall were unsuccessful.

>>

>> Message:

>>

>> Microsoft Office Enterprise 2007 uninstall did not complete successfully.
>> Error 1402.Setup cannot open the registry key
>> UNKNOWN\rtf\PersistentHandler. Verifiy you have sufficient permission to
>> access the registry or contact Microsoft Product Support Services (PSS)
>> for assistance. For information about to contact PSS,
>> see C:\Documents and Settings\Yvonne York\Local
>> Settings\Temp\Setup00000238\PSS10R.CHM.
>> [unquote]
>>
>> I was able to locate C:\Documents and Settings\xxxx xxxx\Local
>> Settings\Temp\Setup00000238
>>
>> but "PSS10R.CHM." is nowhere to be found.
>>
>> I installed Office 2007 using a valid 25-character CD key and am the
>> administrator and should therefore have 'permission' to uninstall this
>> program.
>>
>> The uninstall procedures as described in
>> http://support.microsoft.com/kb/928218
>> are a bit too complicated for my liking.
>>
>> Could somebody please please advise which registry setting should be
>> modified or any other procedure to facilitate proper removal of Microsoft
>> Office Enterprise 2007.
>> TIA.

October 25, 2008

Re: Uninstall Microsoft Office Enterprise 2007.

Wiping the HDD and reinstall the OS is on the agenda :-(

My day-to-day work is conducted in a Least-privileged User Account (LUA).

The only way I can access Microsoft Office Enterprise 2007 in LUA is via the

'Run as...' option.

In hindsight I am pretty sure fouling up when installing Microsoft Office

Enterprise 2007.

I remember after that completion, in Admin A/C a window/panel popped up

indicating my surname 'York' on the top line and the initial 'Y' (of my

first name Yvonne) on the bottom line; I clicked OK and all is working in

this account.

In LUA the same panel popped up indicating my LUA name (which is Yorkielady)

on the top line. Since my LUA name is a single name and does not have first

name, I was surprised that the bottom line showed the letter 'Y', so I

deleted this letter from the bottom line and clicked OK. This may have

caused that I cannot access the program in LUA. Other than uninstalling and

reinstalling I have absolutely no idea as how to access this particular

window/panel in order to edit (add) the initial to the bottom line.

"DL" <address@invalid> wrote in message

news:#$xFEqeNJHA.3640@TK2MSFTNGP02.phx.gbl...

> Insert Office cd, select repair option, then run disk cleanup to remove

> all temp files, reboot, try again.

> If that doesn't work you are going to have to use the kb article, unless

> you want to use the nuclear option.

> (Format / reinstall)

> BTW why do you want to uninstall?

>

> "Yvonne York" <Yvonne@home.com> wrote in message

> news:29944EF1-B8F4-4241-9972-CB4E1F6DDC30@microsoft.com...

>>I tried to uninstall Microsoft Office Enterprise 2007 in:

>> 'Add or Remove Programs' panel

>> and

>> by inserting the disk and activated the radio button next to 'Remove'.

>>

>> Both attempts to uninstall were unsuccessful.

>>

>> Message:

>>

>> Microsoft Office Enterprise 2007 uninstall did not complete successfully.
>> Error 1402.Setup cannot open the registry key
>> UNKNOWN\rtf\PersistentHandler. Verifiy you have sufficient permission to
>> access the registry or contact Microsoft Product Support Services (PSS)
>> for assistance. For information about to contact PSS,
>> see C:\Documents and Settings\Yvonne York\Local
>> Settings\Temp\Setup00000238\PSS10R.CHM.
>> [unquote]
>>
>> I was able to locate C:\Documents and Settings\xxxx xxxx\Local
>> Settings\Temp\Setup00000238
>>
>> but "PSS10R.CHM." is nowhere to be found.
>>
>> I installed Office 2007 using a valid 25-character CD key and am the
>> administrator and should therefore have 'permission' to uninstall this
>> program.
>>
>> The uninstall procedures as described in
>> http://support.microsoft.com/kb/928218
>> are a bit too complicated for my liking.
>>
>> Could somebody please please advise which registry setting should be
>> modified or any other procedure to facilitate proper removal of Microsoft
>> Office Enterprise 2007.
>> TIA.
>
>

October 25, 2008

Re: Uninstall Microsoft Office Enterprise 2007.

I bought this version containing a valid key in Lao People's Democratic

Republic where I currently reside and work as a volunteer removing

explosives dropped by friendly folk from their B52's originating in Guam

some time ago. I am my own IT department and Educational Institution; I have

a suitcase full of hats! (Apologies for the OT stuff).

"Peter Foldes" <okf22@hotmail.com> wrote in message

news:uk0iJcfNJHA.4832@TK2MSFTNGP06.phx.gbl...

> Office 2007 Enterprise is a Volume License version and it is quite

> difficult to remove. I suggest that you get in touch with the IT

> department of the Company or the Educational Institution from where you

> have purchased this version through the their Home Program.

>

> If this is not a legal version then all I can tell you is to reformat your

> system to remove it .

>

> If this was a Trial version which I doubt then read the release notes on

> the steps needed for uninstalling this Enterprise version that came with

> the download.

>

> --

> Peter

>

> Please Reply to Newsgroup for the benefit of others

> Requests for assistance by email can not and will not be acknowledged.

>

> "Yvonne York" <Yvonne@home.com> wrote in message

> news:29944EF1-B8F4-4241-9972-CB4E1F6DDC30@microsoft.com...

>>I tried to uninstall Microsoft Office Enterprise 2007 in:

>> 'Add or Remove Programs' panel

>> and

>> by inserting the disk and activated the radio button next to 'Remove'.

>>

>> Both attempts to uninstall were unsuccessful.

>>

>> Message:

>>

>> Microsoft Office Enterprise 2007 uninstall did not complete successfully.
>> Error 1402.Setup cannot open the registry key
>> UNKNOWN\rtf\PersistentHandler.
>> Verifiy you have sufficient permission to access the registry or contact
>> Microsoft Product Support Services (PSS) for assistance. For information
>> about to contact PSS,
>> see C:\Documents and Settings\Yvonne York\Local
>> Settings\Temp\Setup00000238\PSS10R.CHM.
>> [unquote]
>>
>> I was able to locate C:\Documents and Settings\xxxx xxxx\Local
>> Settings\Temp\Setup00000238
>>
>> but "PSS10R.CHM." is nowhere to be found.
>>
>> I installed Office 2007 using a valid 25-character CD key and am the
>> administrator and should therefore have 'permission' to uninstall this
>> program.
>>
>> The uninstall procedures as described in
>> http://support.microsoft.com/kb/928218
>> are a bit too complicated for my liking.
>>
>> Could somebody please please advise which registry setting should be
>> modified or any other procedure to facilitate proper removal of Microsoft
>> Office Enterprise 2007.
>> TIA.
>>

October 25, 2008

Re: Uninstall Microsoft Office Enterprise 2007.

Fine, then do it your way. You've had so much success already, why

change now.

---

Leonard Grey

Errare Humanum Est

Yvonne York wrote:

> I don't know and really don't care! Your (smart ass) question should be

> directed to makers of the program disk (setup.exe 'Change your

> installation of Microsoft Enterprise 2007) on which one can find and

> select three (3) options viz:

> 1.Add or Remove Features

> 2.Repair

> 3.Remove

> Since uninstalling Microsoft Office Enterprise 2007 in 'Add or Remove

> Programs' panel is not working it is not, in my view, unreasonable to

> try the option as offered on the disk.

> Try to let off some the hot air...

>

> "Leonard Grey" <l.grey@invalid.invalid> wrote in message

> news:e2IB0PeNJHA.728@TK2MSFTNGP06.phx.gbl...

>> Since when do you need to insert the disk to uninstall a program?

>> ---

>> Leonard Grey

>> Errare Humanum Est

>>

>> Yvonne York wrote:

>>> I tried to uninstall Microsoft Office Enterprise 2007 in:

>>> 'Add or Remove Programs' panel

>>> and

>>> by inserting the disk and activated the radio button next to 'Remove'.

>>>

>>> Both attempts to uninstall were unsuccessful.

>>>

>>> Message:

>>>

>>> Microsoft Office Enterprise 2007 uninstall did not complete
>>> successfully.
>>> Error 1402.Setup cannot open the registry key
>>> UNKNOWN\rtf\PersistentHandler. Verifiy you have sufficient permission
>>> to access the registry or contact Microsoft Product Support Services
>>> (PSS) for assistance. For information about to contact PSS,
>>> see C:\Documents and Settings\Yvonne York\Local
>>> Settings\Temp\Setup00000238\PSS10R.CHM.
>>> [unquote]
>>>
>>> I was able to locate C:\Documents and Settings\xxxx xxxx\Local
>>> Settings\Temp\Setup00000238
>>>
>>> but "PSS10R.CHM." is nowhere to be found.
>>>
>>> I installed Office 2007 using a valid 25-character CD key and am the
>>> administrator and should therefore have 'permission' to uninstall
>>> this program.
>>>
>>> The uninstall procedures as described in
>>> http://support.microsoft.com/kb/928218
>>> are a bit too complicated for my liking.
>>>
>>> Could somebody please please advise which registry setting should be
>>> modified or any other procedure to facilitate proper removal of
>>> Microsoft Office Enterprise 2007.
>>> TIA.
>

October 25, 2008

Re: Uninstall Microsoft Office Enterprise 2007.

Afraid then that version is probably pirated. Do you have the hologram from MS on the installation disk ??

--

Peter

Please Reply to Newsgroup for the benefit of others

Requests for assistance by email can not and will not be acknowledged.

"Yvonne York" <Yvonne@home.com> wrote in message news:67B31CCF-1B79-4410-808D-8B345C6E1DDD@microsoft.com...

>I bought this version containing a valid key in Lao People's Democratic

> Republic where I currently reside and work as a volunteer removing

> explosives dropped by friendly folk from their B52's originating in Guam

> some time ago. I am my own IT department and Educational Institution; I have

> a suitcase full of hats! (Apologies for the OT stuff).

>

> "Peter Foldes" <okf22@hotmail.com> wrote in message

> news:uk0iJcfNJHA.4832@TK2MSFTNGP06.phx.gbl...

>> Office 2007 Enterprise is a Volume License version and it is quite

>> difficult to remove. I suggest that you get in touch with the IT

>> department of the Company or the Educational Institution from where you

>> have purchased this version through the their Home Program.

>>

>> If this is not a legal version then all I can tell you is to reformat your

>> system to remove it .

>>

>> If this was a Trial version which I doubt then read the release notes on

>> the steps needed for uninstalling this Enterprise version that came with

>> the download.

>>

>> --

>> Peter

>>

>> Please Reply to Newsgroup for the benefit of others

>> Requests for assistance by email can not and will not be acknowledged.

>>

>> "Yvonne York" <Yvonne@home.com> wrote in message

>> news:29944EF1-B8F4-4241-9972-CB4E1F6DDC30@microsoft.com...

>>>I tried to uninstall Microsoft Office Enterprise 2007 in:

>>> 'Add or Remove Programs' panel

>>> and

>>> by inserting the disk and activated the radio button next to 'Remove'.

>>>

>>> Both attempts to uninstall were unsuccessful.

>>>

>>> Message:

>>>

>>> Microsoft Office Enterprise 2007 uninstall did not complete successfully.
>>> Error 1402.Setup cannot open the registry key
>>> UNKNOWN\rtf\PersistentHandler.
>>> Verifiy you have sufficient permission to access the registry or contact
>>> Microsoft Product Support Services (PSS) for assistance. For information
>>> about to contact PSS,
>>> see C:\Documents and Settings\Yvonne York\Local
>>> Settings\Temp\Setup00000238\PSS10R.CHM.
>>> [unquote]
>>>
>>> I was able to locate C:\Documents and Settings\xxxx xxxx\Local
>>> Settings\Temp\Setup00000238
>>>
>>> but "PSS10R.CHM." is nowhere to be found.
>>>
>>> I installed Office 2007 using a valid 25-character CD key and am the
>>> administrator and should therefore have 'permission' to uninstall this
>>> program.
>>>
>>> The uninstall procedures as described in
>>> http://support.microsoft.com/kb/928218
>>> are a bit too complicated for my liking.
>>>
>>> Could somebody please please advise which registry setting should be
>>> modified or any other procedure to facilitate proper removal of Microsoft
>>> Office Enterprise 2007.
>>> TIA.
>>>

October 25, 2008

Re: Uninstall Microsoft Office Enterprise 2007.

No, it's got all the wrappings, eye-candies etc., but, as far as I can

determine, it hasn't' got a hologram :-(

If it is a pirated version, it's a bloody good one! It is updating and

functioning very well in the Admin A/C and if I wouldn't use LUA we never

would have this exchange of messages.

If nobody can come up with a solution with respect to editing my LUA name

(refer to my post to DL) I proceed with wiping the HDD and re-install the

OS.

"Peter Foldes" <okf22@hotmail.com> wrote in message

news:#zp0KkkNJHA.4408@TK2MSFTNGP03.phx.gbl...

> Afraid then that version is probably pirated. Do you have the hologram

> from MS on the installation disk ??

>

> --

> Peter

>

> Please Reply to Newsgroup for the benefit of others

> Requests for assistance by email can not and will not be acknowledged.

>

> "Yvonne York" <Yvonne@home.com> wrote in message

> news:67B31CCF-1B79-4410-808D-8B345C6E1DDD@microsoft.com...

>>I bought this version containing a valid key in Lao People's Democratic

>> Republic where I currently reside and work as a volunteer removing

>> explosives dropped by friendly folk from their B52's originating in Guam

>> some time ago. I am my own IT department and Educational Institution; I

>> have

>> a suitcase full of hats! (Apologies for the OT stuff).

>>

>> "Peter Foldes" <okf22@hotmail.com> wrote in message

>> news:uk0iJcfNJHA.4832@TK2MSFTNGP06.phx.gbl...

>>> Office 2007 Enterprise is a Volume License version and it is quite

>>> difficult to remove. I suggest that you get in touch with the IT

>>> department of the Company or the Educational Institution from where you

>>> have purchased this version through the their Home Program.

>>>

>>> If this is not a legal version then all I can tell you is to reformat

>>> your

>>> system to remove it .

>>>

>>> If this was a Trial version which I doubt then read the release notes on

>>> the steps needed for uninstalling this Enterprise version that came with

>>> the download.

>>>

>>> --

>>> Peter

>>>

>>> Please Reply to Newsgroup for the benefit of others

>>> Requests for assistance by email can not and will not be acknowledged.

>>>

>>> "Yvonne York" <Yvonne@home.com> wrote in message

>>> news:29944EF1-B8F4-4241-9972-CB4E1F6DDC30@microsoft.com...

>>>>I tried to uninstall Microsoft Office Enterprise 2007 in:

>>>> 'Add or Remove Programs' panel

>>>> and

>>>> by inserting the disk and activated the radio button next to 'Remove'.

>>>>

>>>> Both attempts to uninstall were unsuccessful.

>>>>

>>>> Message:

>>>>

>>>> Microsoft Office Enterprise 2007 uninstall did not complete
>>>> successfully.
>>>> Error 1402.Setup cannot open the registry key
>>>> UNKNOWN\rtf\PersistentHandler.
>>>> Verifiy you have sufficient permission to access the registry or
>>>> contact
>>>> Microsoft Product Support Services (PSS) for assistance. For
>>>> information
>>>> about to contact PSS,
>>>> see C:\Documents and Settings\Yvonne York\Local
>>>> Settings\Temp\Setup00000238\PSS10R.CHM.
>>>> [unquote]
>>>>
>>>> I was able to locate C:\Documents and Settings\xxxx xxxx\Local
>>>> Settings\Temp\Setup00000238
>>>>
>>>> but "PSS10R.CHM." is nowhere to be found.
>>>>
>>>> I installed Office 2007 using a valid 25-character CD key and am the
>>>> administrator and should therefore have 'permission' to uninstall this
>>>> program.
>>>>
>>>> The uninstall procedures as described in
>>>> http://support.microsoft.com/kb/928218
>>>> are a bit too complicated for my liking.
>>>>
>>>> Could somebody please please advise which registry setting should be
>>>> modified or any other procedure to facilitate proper removal of
>>>> Microsoft
>>>> Office Enterprise 2007.
>>>> TIA.
>>>>

October 25, 2008

Re: Uninstall Microsoft Office Enterprise 2007.

I believe the window & name details you refer to are for those that appear

in the file properties (author) of any doc you create, and as such amending

these details would'nt I believe have any impact on the user rights required

to run Enterprise.

Reading into the details of Enterprise & its requirements to run, it seems

to me that certain components of the program require full rights in order to

run, or at least their connection with other components.

Assuming this is your own PC & you are the sole user I dont really see any

problem with running Enterprise as an administrator, but thats just my view.

"Yvonne York" <Yvonne@home.com> wrote in message

news:BC4B4FF9-7D98-4A15-9810-6A62182A4981@microsoft.com...

> Wiping the HDD and reinstall the OS is on the agenda :-(

>

> My day-to-day work is conducted in a Least-privileged User Account (LUA).

> The only way I can access Microsoft Office Enterprise 2007 in LUA is via

> the 'Run as...' option.

>

> In hindsight I am pretty sure fouling up when installing Microsoft Office

> Enterprise 2007.

> I remember after that completion, in Admin A/C a window/panel popped up

> indicating my surname 'York' on the top line and the initial 'Y' (of my

> first name Yvonne) on the bottom line; I clicked OK and all is working in

> this account.

>

> In LUA the same panel popped up indicating my LUA name (which is

> Yorkielady) on the top line. Since my LUA name is a single name and does

> not have first name, I was surprised that the bottom line showed the

> letter 'Y', so I deleted this letter from the bottom line and clicked OK.

> This may have caused that I cannot access the program in LUA. Other than

> uninstalling and reinstalling I have absolutely no idea as how to access

> this particular window/panel in order to edit (add) the initial to the

> bottom line.

>

> "DL" <address@invalid> wrote in message

> news:#$xFEqeNJHA.3640@TK2MSFTNGP02.phx.gbl...

>> Insert Office cd, select repair option, then run disk cleanup to remove

>> all temp files, reboot, try again.

>> If that doesn't work you are going to have to use the kb article, unless

>> you want to use the nuclear option.

>> (Format / reinstall)

>> BTW why do you want to uninstall?

>>

>> "Yvonne York" <Yvonne@home.com> wrote in message

>> news:29944EF1-B8F4-4241-9972-CB4E1F6DDC30@microsoft.com...

>>>I tried to uninstall Microsoft Office Enterprise 2007 in:

>>> 'Add or Remove Programs' panel

>>> and

>>> by inserting the disk and activated the radio button next to 'Remove'.

>>>

>>> Both attempts to uninstall were unsuccessful.

>>>

>>> Message:

>>>

>>> Microsoft Office Enterprise 2007 uninstall did not complete
>>> successfully.
>>> Error 1402.Setup cannot open the registry key
>>> UNKNOWN\rtf\PersistentHandler. Verifiy you have sufficient permission to
>>> access the registry or contact Microsoft Product Support Services (PSS)
>>> for assistance. For information about to contact PSS,
>>> see C:\Documents and Settings\Yvonne York\Local
>>> Settings\Temp\Setup00000238\PSS10R.CHM.
>>> [unquote]
>>>
>>> I was able to locate C:\Documents and Settings\xxxx xxxx\Local
>>> Settings\Temp\Setup00000238
>>>
>>> but "PSS10R.CHM." is nowhere to be found.
>>>
>>> I installed Office 2007 using a valid 25-character CD key and am the
>>> administrator and should therefore have 'permission' to uninstall this
>>> program.
>>>
>>> The uninstall procedures as described in
>>> http://support.microsoft.com/kb/928218
>>> are a bit too complicated for my liking.
>>>
>>> Could somebody please please advise which registry setting should be
>>> modified or any other procedure to facilitate proper removal of
>>> Microsoft Office Enterprise 2007.
>>> TIA.
>>
>>

October 27, 2008

Re: Uninstall Microsoft Office Enterprise 2007.

"DL" <address@invalid> wrote in message

news:OFBaAhnNJHA.4116@TK2MSFTNGP02.phx.gbl...

>

> Reading into the details of Enterprise & its requirements to run, it seems

> to me that certain components of the program require full rights in order

> to run, or at least their connection with other components.

Interesting. Why should the Enterprise version need higher level rights to

run properly compared to Standard version I wonder?

October 27, 2008

Re: Uninstall Microsoft Office Enterprise 2007.

"Yvonne York" <Yvonne@home.com> wrote in message

news:58C24C6D-5181-4E67-A726-C2DA6E5E8528@microsoft.com...

> No, it's got all the wrappings, eye-candies etc., but, as far as I can

> determine, it hasn't' got a hologram :-(

> If it is a pirated version, it's a bloody good one! It is updating and

> functioning very well in the Admin A/C and if I wouldn't use LUA we never

> would have this exchange of messages.

> If nobody can come up with a solution with respect to editing my LUA name

> (refer to my post to DL) I proceed with wiping the HDD and re-install the

> OS.

>

I would also suggest you get a KOSHER version.....

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