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Is live chat dead?


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Guest /u/Shady_Mathers
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I was googling how to start a live chat with apple support, and found a link in of the threads of discussions dot apple dot com that lead to iMessage business chat with Apple. I chatted with them a bit, and then all of a sudden a window "would you like to confirm apple id and allow apple to access your device serial" appeared although I didn't get any calls from support (I've read that only happens if they call you). So might this be fake? It says Verified in iMessage, but I'm not sure.

 

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