DVD wont open

[andbean]

hi

 

I have a HP pavilion g6, about a year old. When I press the button to open the DVD drawer, the green light comes on and it makes a noise as if it is going to open but it stays shut. In computer management it says that the device is working correctly. Can anyone help please.

[Plastic Nev]

Hi and welcome to Extreme Tech Support - Free PC Help.

It sounds like the mechanism has either jammed or plain broken.

Have a close look at the drawer front, do you see a small pin hole? (some don't have one)

If so, a straightened out paper clip pushed through the hole may unjam it if that is all it is.

Otherwise it may need a new drive fitting.

 

Nev.

[andbean]

Thanks Nev. I tried the pinhole but it didn't help so I'll just need to buy a new fitting. Thanks a lot for your help.

 

beaner

 

Hi and welcome to Extreme Tech Support - Free PC Help.

It sounds like the mechanism has either jammed or plain broken.

Have a close look at the drawer front, do you see a small pin hole? (some don't have one)

If so, a straightened out paper clip pushed through the hole may unjam it if that is all it is.

Otherwise it may need a new drive fitting.

 

Nev.

[Plastic Nev]

Hi again, the drive mechanism to open the drawer is only made up of plastic gears and plastic rack strip, if teeth get stripped off either the gears or the rack, then it sticks as yours has done and the only recourse is a new drive, fortunately they aren't too expensive.

One thing I will ask, is to have a look at any warranty paperwork if it is just less than a year old it may still be covered so you can get a new one fitted free.

Nev.

[andbean]

The warranty has run out but the laptop technically belongs to my employer so I'll just make him pay,lol. Thanks again