HELP!! My year old Netbook using Windows 7-starter has gone incredibly slow :(

[Zara]

Hey all,

Please may someone help me? My year old netbook is running INCREDIBLY slow :( - internet pages take forever and opening files takes ages too. I have no idea where to start? I don't know how to begin to clean it up or find out what is wrong. I am going to run the malwarebytes and post what that tells me but i would really really appreciate some help. I also have an old Norton trial that I have been unable to delete. Even just typing this message has taken forever as the computer constantly freezes. I am not technically minded in the slightest.

 

Many, many thanks in advance for any help.

 

zara :)

[Zara]

The TFC download took around 30 minutes and deleted 1923.00 mb

 

I'm guessing this in itself may may my computer run faster, but I will still do the malware thing too :)

[Plastic Nev]

Hi Zara and welcome to Extreme Tech Support - Free PC Help.

Run the Malwarebytes and then copy and paste the results here, direct from the notepad page that opens when it has finished, and we can go from there. If needed I or another staff member will alert security guys to come have a look.

 

Glad to see you have taken advice from our notes by running the TFC and looking to run the Malwarebytes, as it does help us to help you.

 

Nev.

[Zara]

Hiya,

 

Thanks heaps for your reply - I am clueless :)

 

The MBAM scan took over 4 hours and stated the following;

 

Malwarebytes Anti-Malware (Trial) 1.62.0.1300

http://www.malwarebytes.org

 

 

Database version: v2012.08.27.04

 

 

Windows 7 x86 NTFS

Internet Explorer 9.0.8112.16421

Zara :: ZARA-PC [administrator]

 

 

Protection: Enabled

 

 

27/08/2012 16:09:09

mbam-log-2012-08-27 (16-09-09).txt

 

 

Scan type: Full scan (C:\|D:\|)

Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM

Scan options disabled: P2P

Objects scanned: 397644

Time elapsed: 4 hour(s), 37 minute(s), 59 second(s)

 

 

Memory Processes Detected: 0

(No malicious items detected)

 

 

Memory Modules Detected: 0

(No malicious items detected)

 

 

Registry Keys Detected: 0

(No malicious items detected)

 

 

Registry Values Detected: 0

(No malicious items detected)

 

 

Registry Data Items Detected: 0

(No malicious items detected)

 

 

Folders Detected: 0

(No malicious items detected)

 

 

Files Detected: 0

(No malicious items detected)

 

 

(end)

 

 

 

Is there anything else I can do to speed/clean things up?? Thanks loads in advance Zara :)

[Starbuck]

Hi again Zara,

 

I also have an old Norton trial that I have been unable to delete.

Get rid of this and get a decent AV that won't slow the system down.

Norton may need a helping hand..............

 

To remove Norton Products:

Go to: Norton Removal Tool

 

Download it to your 'Desktop'.

Then click on the desktop icon to run the removal tool.

When complete, install your new AntiVirus program.

 

Here's my recommendations for a good free AV program.

 

• Avira AntiVir
  
• Avast free
  
• MS Security Essentials ... see note*
  

Install one of these, update the definitions and then run a full scan. Let it quarantine/delete anything it finds. Let me know if there is anything that it reports but can not remove.

 

Note*:

Upon installation MS Security Essentials will check that your OS is a legal copy.

[Zara]

Many thanks for your help :). I managed to remove the norton and have mcafee at the moment so will look at removing that and choosing one of the others. It's seems faster since clearing all the temp files tho :) thanks again

[Plastic Nev]

Hi again, you should also see an improvement now Norton has gone and McAfee. Choose any of those Starbuck mentioned but only one.

Part of your slow problems will have been due to both McAfee and Norton being there together. You should only ever have one antivirus, if more than one, each can conflict with the other and cause slow working or complete crashes.

Do keep the Malwarebytes though as antispyware programs do not cause problems as they work in a different way altogether.

 

Nev.

[snodge182]

I strongly recommend Avast. It is easy to understand and does what you'd expect one to do. The free version works perfectly fine.

I also have a netbook with Windows Starter, it came with so many Toshiba already installed programs that are just annoying. I'm considering upgrading the Windows just because of how restrictive Windows starter is, I can't even change my wallpaper!