System Restore won't open - i need help ?

October 31, 2008

My PC: Windows XP Home Edition

Hello all,

My computer has been suffering with lots of errors lately (last few weeks),

errors with sys fader/runtime errors/low on virtual memory ect.... Also

windows update website wouldn't load last night and I couldn't see what

custom updates were available.

So I thought, the best thing to do, would be to system restore my PC to an

earlier date. When I click to open System Restore though, now it doesn't load

up ? What is happening, and how can I get my system restore to open up as it

always has done in the past ?

I desperatley await some some help or advice (pleeease)

Regards,

Miss. Caroline Thom

--

Don''t Worry, Be Happy !!!

October 31, 2008

Re: System Restore won't open - i need help ?

"Cazzythom" <cazzythom@hotmail.com> wrote in message

news:C326D8BF-BA8E-481E-A1A1-5488F4387FD9@microsoft.com...

> My PC: Windows XP Home Edition

>

> Hello all,

>

> My computer has been suffering with lots of errors lately (last few

weeks),

> errors with sys fader/runtime errors/low on virtual memory ect.... Also

> windows update website wouldn't load last night and I couldn't see what

> custom updates were available.

>

> So I thought, the best thing to do, would be to system restore my PC to an

> earlier date. When I click to open System Restore though, now it doesn't

load

> up ? What is happening, and how can I get my system restore to open up as

it

> always has done in the past ?

>

> I desperatley await some some help or advice (pleeease)

>

> Regards,

>

> Miss. Caroline Thom

Reboot your computer

and hit F8 just before the OS loads

then select safe mode

see if system restore works

if not, try hitting F8 and select last known good configuration

October 31, 2008

Re: System Restore won't open - i need help ?

Hi philo,

Thanks for the advice. I appreciate it.

I tried the safe mode thing, but system restore still wouldn't open up. So I

have done last known good configuration. This may help my PC in many ways,

but for some reason system restore just doesn't open up. When I click the

system restore icon it seems to load for one moment and then nothing happens.

I wonder if anyone has any more ideas of how I can get my system restore

back.

Regards,

Caroline x

--

Don''t Worry, Be Happy !!!

"philo" wrote:

>

> "Cazzythom" <cazzythom@hotmail.com> wrote in message

> news:C326D8BF-BA8E-481E-A1A1-5488F4387FD9@microsoft.com...

> > My PC: Windows XP Home Edition

> >

> > Hello all,

> >

> > My computer has been suffering with lots of errors lately (last few

> weeks),

> > errors with sys fader/runtime errors/low on virtual memory ect.... Also

> > windows update website wouldn't load last night and I couldn't see what

> > custom updates were available.

> >

> > So I thought, the best thing to do, would be to system restore my PC to an

> > earlier date. When I click to open System Restore though, now it doesn't

> load

> > up ? What is happening, and how can I get my system restore to open up as

> it

> > always has done in the past ?

> >

> > I desperatley await some some help or advice (pleeease)

> >

> > Regards,

> >

> > Miss. Caroline Thom

>

> Reboot your computer

> and hit F8 just before the OS loads

>

> then select safe mode

>

> see if system restore works

>

> if not, try hitting F8 and select last known good configuration

>

October 31, 2008

Re: System Restore won't open - i need help ?

Cazzythom wrote:

> Hi philo,

>

> Thanks for the advice. I appreciate it.

>

> I tried the safe mode thing, but system restore still wouldn't open

> up. So I have done last known good configuration. This may help my PC

> in many ways, but for some reason system restore just doesn't open

> up. When I click the system restore icon it seems to load for one

> moment and then nothing happens.

>

> I wonder if anyone has any more ideas of how I can get my system

> restore back.

>

> Regards,

>

> Caroline x

>

It might be that the malware infestation doesn't want you to restore to a

time before it took control of your machine.

October 31, 2008

Re: System Restore won't open - i need help ?

"Cazzythom" <cazzythom@hotmail.com> wrote in message

news:C326D8BF-BA8E-481E-A1A1-5488F4387FD9@microsoft.com...

> My PC: Windows XP Home Edition

>

> Hello all,

>

> My computer has been suffering with lots of errors lately (last few

> weeks),

> errors with sys fader/runtime errors/low on virtual memory ect....

> Also

> windows update website wouldn't load last night and I couldn't see

> what

> custom updates were available.

>

> So I thought, the best thing to do, would be to system restore my PC

> to an

> earlier date. When I click to open System Restore though, now it

> doesn't load

> up ? What is happening, and how can I get my system restore to open up

> as it

> always has done in the past ?

>

> I desperatley await some some help or advice (pleeease)

I doubt that Windows System Restore will help you, but it's certainly

worth a try.

If a person can't get System Restore (which more or less only affects

registry settings) to work, it's usually because a program is

interfering with it, such as Norton or Kaspersky. Here's more

information:

http://bertk.mvps.org/html/srfail.html

Assuming System Restore doesn't work, you need to give us more

information. That means complete text of the errors. Posting the

complete text of any pertinent error messages in Event Viewer would be

helpful, too:

Start | Control Panel | Administrative Tools | Event Viewer

If you come across a recent error, double-click on it and click on the

Copy button (upper right-hand corner below the down arrow button). Then

you will be able to paste that information in your next post.

Also, please let us know more about your PC. What is the make and model?

How much RAM do you have? What are your settings for Virtual Memory? How

large is the hard drive and how much free space is on it? What is the

malware status of your PC? What anti-malware programs do you use, and

are you certain they are up to date? What Service Pack level are you at?

Since this seems to be a recent issue, what significant changes have

occurred lately?

October 31, 2008

Re: System Restore won't open - i need help ?

Hi Daave,

Thanks for responding. Firstly I have mafe a note of recent events. Here are

some warnings and errors from Applications in Event Viewer below.

Event Type: Warning

Event Source: LoadPerf

Event Category: None

Event ID: 2002

Date: 16/10/2008

Time: 14:26:29

User: N/A

Computer: TOMCATESS

Description:

The MOF file created for the Outlook service could not be loaded. The error

code returned by the MOF Compiler is contained in the Record Data. Before the

performance counters of this service can be collected by WMI the MOF file

will need to be loaded manually. Contact the vendor of this service for

additional information.

For more information, see Help and Support Center at

http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 01 00 00 00 bc 13 00 00 ....¼...

********

(there are quite a few of these warnings happening)

********

Event Type: Warning

Event Source: Userenv

Event Category: None

Event ID: 1517

Date: 08/10/2008

Time: 07:53:22

User: NT AUTHORITY\SYSTEM

Computer: TOMCATESS

Description:

Windows saved user TOMCATESS\Caroline Thom registry while an application or

service was still using the registry during log off. The memory used by the

user's registry has not been freed. The registry will be unloaded when it is

no longer in use.

This is often caused by services running as a user account, try configuring

the services to run in either the LocalService or NetworkService account.

For more information, see Help and Support Center at

http://go.microsoft.com/fwlink/events.asp.

**********

Event Type: Warning

Event Source: MsiInstaller

Event Category: None

Event ID: 1015

Date: 07/10/2008

Time: 14:45:30

User: TOMCATESS\Caroline Thom

Computer: TOMCATESS

Description:

Failed to connect to server. Error: 0x800401F0

For more information, see Help and Support Center at

http://go.microsoft.com/fwlink/events.asp.

*****************

Event Type: Error

Event Source: MsiInstaller

Event Category: None

Event ID: 10005

Date: 07/10/2008

Time: 14:06:15

User: TOMCATESS\Caroline Thom

Computer: TOMCATESS

Description:

Product: Microsoft Office Small Business Edition 2003 -- Error 25090. Office

Setup encountered a problem with the Office Source Engine, system error:

-2147023836. Please open C:\Program Files\Microsoft

Office\OFFICE11\1033\SETUP.CHM and look for "Office Source Engine" for

information on how to resolve this problem.

For more information, see Help and Support Center at

http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 7b 39 31 43 41 30 34 30 {91CA040

0008: 39 2d 36 30 30 30 2d 31 9-6000-1

0010: 31 44 33 2d 38 43 46 45 1D3-8CFE

0018: 2d 30 31 35 30 30 34 38 -0150048

0020: 33 38 33 43 39 7d 383C9}

******************************

Event Type: Error

Event Source: MsiInstaller

Event Category: None

Event ID: 1023

Date: 07/10/2008

Time: 14:01:32

User: TOMCATESS\Caroline Thom

Computer: TOMCATESS

Description:

Product: Microsoft Office Small Business Edition 2003 - Update 'Update for

Office 2003 (KB907417): OTKLOADR' could not be installed. Error code 1603.

Additional information is available in the log file

C:\WINDOWS\TEMP\OHotfix\OHotfix(00001)_Msi.log.

For more information, see Help and Support Center at

http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 7b 39 31 43 41 30 34 30 {91CA040

0008: 39 2d 36 30 30 30 2d 31 9-6000-1

0010: 31 44 33 2d 38 43 46 45 1D3-8CFE

0018: 2d 30 31 35 30 30 34 38 -0150048

0020: 33 38 33 43 39 7d 20 7b 383C9} {

0028: 43 36 46 31 45 38 37 44 C6F1E87D

0030: 2d 46 33 45 31 2d 34 38 -F3E1-48

0038: 37 34 2d 39 37 45 43 2d 74-97EC-

0040: 46 38 37 44 41 42 36 44 F87DAB6D

0048: 36 38 37 38 7d 20 31 36 6878} 16

0050: 30 33 03

******************

Event Type: Error

Event Source: MsiInstaller

Event Category: None

Event ID: 10005

Date: 07/10/2008

Time: 14:01:29

User: TOMCATESS\Caroline Thom

Computer: TOMCATESS

Description:

Product: Microsoft Office Small Business Edition 2003 -- Error 25090. Office

Setup encountered a problem with the Office Source Engine, system error:

-2147023836. Please open C:\Program Files\Microsoft

Office\OFFICE11\1033\SETUP.CHM and look for "Office Source Engine" for

information on how to resolve this problem.

For more information, see Help and Support Center at

http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 7b 39 31 43 41 30 34 30 {91CA040

0008: 39 2d 36 30 30 30 2d 31 9-6000-1

0010: 31 44 33 2d 38 43 46 45 1D3-8CFE

0018: 2d 30 31 35 30 30 34 38 -0150048

0020: 33 38 33 43 39 7d 383C9}

************************

Event Type: Error

Event Source: MsiInstaller

Event Category: None

Event ID: 1024

Date: 06/10/2008

Time: 20:14:37

User: NT AUTHORITY\SYSTEM

Computer: TOMCATESS

Description:

Product: Microsoft Office Small Business Edition 2003 - Update 'Update for

Office 2003 (KB907417): OTKLOADR' could not be installed. Error code 1603.

Windows Installer can create logs to help troubleshoot issues with installing

software packages. Use the following link for instructions on turning on

logging support: http://go.microsoft.com/fwlink/?LinkId=23127

For more information, see Help and Support Center at

http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 7b 39 31 43 41 30 34 30 {91CA040

0008: 39 2d 36 30 30 30 2d 31 9-6000-1

0010: 31 44 33 2d 38 43 46 45 1D3-8CFE

0018: 2d 30 31 35 30 30 34 38 -0150048

0020: 33 38 33 43 39 7d 20 7b 383C9} {

0028: 43 36 46 31 45 38 37 44 C6F1E87D

0030: 2d 46 33 45 31 2d 34 38 -F3E1-48

0038: 37 34 2d 39 37 45 43 2d 74-97EC-

0040: 46 38 37 44 41 42 36 44 F87DAB6D

0048: 36 38 37 38 7d 20 31 36 6878} 16

0050: 30 33 03

**************

And below some Errors and warnings from System in event viewer.

**************

Event Type: Error

Event Source: Service Control Manager

Event Category: None

Event ID: 7023

Date: 31/10/2008

Time: 12:59:01

User: N/A

Computer: TOMCATESS

Description:

The Human Interface Device Access service terminated with the following

error:

The specified module could not be found.

For more information, see Help and Support Center at

http://go.microsoft.com/fwlink/events.asp.

*************

Event Type: Error

Event Source: Service Control Manager

Event Category: None

Event ID: 7001

Date: 31/10/2008

Time: 12:59:01

User: N/A

Computer: TOMCATESS

Description:

The ClipBook service depends on the Network DDE service which failed to

start because of the following error:

The service cannot be started, either because it is disabled or because it

has no enabled devices associated with it.

For more information, see Help and Support Center at

http://go.microsoft.com/fwlink/events.asp.

********************

Event Type: Warning

Event Source: Dhcp

Event Category: None

Event ID: 1003

Date: 31/10/2008

Time: 12:57:43

User: N/A

Computer: TOMCATESS

Description:

Your computer was not able to renew its address from the network (from the

DHCP Server) for the Network Card with network address 00138FF44BFB. The

following error occurred:

The operation was canceled by the user. . Your computer will continue to try

and obtain an address on its own from the network address (DHCP) server.

For more information, see Help and Support Center at

http://go.microsoft.com/fwlink/events.asp.

Data:

0000: c7 04 00 00 Ç...

***********************

Event Type: Error

Event Source: Service Control Manager

Event Category: None

Event ID: 7000

Date: 31/10/2008

Time: 12:52:44

User: N/A

Computer: TOMCATESS

Description:

The avast! Web Scanner service failed to start due to the following error:

The service did not respond to the start or control request in a timely

fashion.

For more information, see Help and Support Center at

http://go.microsoft.com/fwlink/events.asp.

***************

Event Type: Error

Event Source: Service Control Manager

Event Category: None

Event ID: 7009

Date: 31/10/2008

Time: 12:52:44

User: N/A

Computer: TOMCATESS

Description:

Timeout (30000 milliseconds) waiting for the avast! Web Scanner service to

connect.

For more information, see Help and Support Center at

http://go.microsoft.com/fwlink/events.asp.

****************

There were quite a lot of the same/similar errors to above last one.

Below some warnings and errors from Antivirus in event viewer.

******************

Event Type: Warning

Event Source: avast!

Event Category: Client

Event ID: 90

Date: 31/10/2008

Time: 05:44:07

User: N/A

Computer: TOMCATESS

Description:

Function setifaceUpdatePackages() has failed. Return code is 0xC0000142,

dwRes is C0000142.

****************Event Type: Error

Event Source: avast!

Event Category: Client

Event ID: 90

Date: 30/10/2008

Time: 23:07:20

User: N/A

Computer: TOMCATESS

Description:

AAVM - scanning error: Aavm: CreateEventsAndMapping map panic!! - server

DOWN???, 000005AF.

********************

Hope this is OK info...now some PC info from Balarc advisor:-

Windows XP Home Edition Service Pack 3 (build 2600)

1.70 gigahertz Intel Celeron

8 kilobyte primary memory cache

128 kilobyte secondary memory cache

41.10 Gigabytes Usable Hard Drive Capacity

9.42 Gigabytes Hard Drive Free Space

176 Megabytes Installed Memory

Slot '0' has 128 MB

Slot '1' has 64 MB

Slot '2' is Empty

Slot '3' is Empty

Local Drive Volumes

c: (NTFS on drive 0) 41.10 GB 9.42 GB free

avast! antivirus 4.8.1229 [VPS 081030-0] Version 4.8.1229

Realtime File Scanning On

Is this enough info ? Do you think you can help me ?

Regards,

Caroline x

--

Don''t Worry, Be Happy !!!

"Daave" wrote:

> "Cazzythom" <cazzythom@hotmail.com> wrote in message

> news:C326D8BF-BA8E-481E-A1A1-5488F4387FD9@microsoft.com...

> > My PC: Windows XP Home Edition

> >

> > Hello all,

> >

> > My computer has been suffering with lots of errors lately (last few

> > weeks),

> > errors with sys fader/runtime errors/low on virtual memory ect....

> > Also

> > windows update website wouldn't load last night and I couldn't see

> > what

> > custom updates were available.

> >

> > So I thought, the best thing to do, would be to system restore my PC

> > to an

> > earlier date. When I click to open System Restore though, now it

> > doesn't load

> > up ? What is happening, and how can I get my system restore to open up

> > as it

> > always has done in the past ?

> >

> > I desperatley await some some help or advice (pleeease)

>

> I doubt that Windows System Restore will help you, but it's certainly

> worth a try.

>

> If a person can't get System Restore (which more or less only affects

> registry settings) to work, it's usually because a program is

> interfering with it, such as Norton or Kaspersky. Here's more

> information:

>

> http://bertk.mvps.org/html/srfail.html

>

> Assuming System Restore doesn't work, you need to give us more

> information. That means complete text of the errors. Posting the

> complete text of any pertinent error messages in Event Viewer would be

> helpful, too:

>

> Start | Control Panel | Administrative Tools | Event Viewer

>

> If you come across a recent error, double-click on it and click on the

> Copy button (upper right-hand corner below the down arrow button). Then

> you will be able to paste that information in your next post.

>

> Also, please let us know more about your PC. What is the make and model?

> How much RAM do you have? What are your settings for Virtual Memory? How

> large is the hard drive and how much free space is on it? What is the

> malware status of your PC? What anti-malware programs do you use, and

> are you certain they are up to date? What Service Pack level are you at?

> Since this seems to be a recent issue, what significant changes have

> occurred lately?

>

October 31, 2008

Re: System Restore won't open - i need help ?

"Cazzythom" <cazzythom@hotmail.com> wrote in message

news:8AEAC219-E3BD-4354-A5EC-3DAF603D6E57@microsoft.com...

> now some PC info from Balarc advisor:-

>

> Windows XP Home Edition Service Pack 3 (build 2600)

>

> 1.70 gigahertz Intel Celeron

> 8 kilobyte primary memory cache

> 128 kilobyte secondary memory cache

>

> 41.10 Gigabytes Usable Hard Drive Capacity

> 9.42 Gigabytes Hard Drive Free Space

>

> 176 Megabytes Installed Memory

>

> Slot '0' has 128 MB

> Slot '1' has 64 MB

> Slot '2' is Empty

> Slot '3' is Empty

> Local Drive Volumes

>

> c: (NTFS on drive 0) 41.10 GB 9.42 GB free

>

> avast! antivirus 4.8.1229 [VPS 081030-0] Version 4.8.1229

> Realtime File Scanning On

Your problem is you don't have enough RAM installed. Either let us know

what the make and model of your PC (or motherboard) is or visit one of

these sites to determine what brand/type of RAM you need:

http://www.kingston.com/

http://www.crucial.com/

Two sticks of 256 MB RAM should be enough. To get a ballpark idea of how

much RAM you need, try the following:

Open Task Manager (Ctrl+Alt+Del) and click the Performance tab. Then

note the three values under Commit Charge (K): in the lower left-hand

corner: Total, Limit, and Peak.

The Total figure represents the amount of memory you are using at that

very moment. The Peak figure represents the highest amount of memory you

used since last bootup. If both these figures are below the value of

Physical Memory (K) Total, then you probably have plenty of RAM.

Otherwise, you may want to explore this further by running Page File

Monitor for Windows XP:

http://www.dougknox.com/xp/utils/xp_pagefilemon.htm

By the way, almost always you should allow Windows to manage the size of

your pagefile:

Right-click on My computer and select Properties. Go to the Advanced tab

and click on Settings (under Performance). Change to Advanced, hit

Change and select the target drive for your virtual memory file. Click

the circle next to System Managed Size and click Set, then OK.

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