Generic Host Process for Win32 Services has encountered a problem.

[Guest Yolanda]

Problem Description: I get this pop up window every time I turn on my laptop.

Generic Host Process for Win32 Services has encountered a problem and needs

to close. We are sorry for the inconvenience.

 

szAppName : svchost.exe

szAppVer : 5.1.2600.5512

szModName : wuaueng.dll

szModVer : 7.2.6001.784

offset : 000e3e14

error report contents:

c:\Docume~1\owner\locals~1\temp\wer7283.dir00\svchost.exe.mdmp

c:\Docume~1\owner\locals~1\temp\wer7283.dir00\appcompat.txt

 

If I select any one of the options offered: Debug, Send Error Report, Don't

send Report, my computer freezes up and I'm forced to manually shut off. If

I don't do anything, when I try to turn off the computer it gets frozen and I

have to manually power it off too. Also, since I started getting this pop up

window, a couple of times I've gone to the windows update sight but when I

click on it to update it freezes up as well. I have XP SP3 installed. I

tried doing a system restore a few times but that freezes too. aargh!

 

I've been diligent about keeping my laptop clean. I have norton antivirus,

spysweeper, zone alarm and ccleaner.

 

 

I'm getting to the point where I'm seriously thinking of erasing the entire

hard drive and starting fresh but that is the LAST thing I would lprefer to

do.

 

Any help would be greatly appreciated.

[Guest Gerry]

Re: Generic Host Process for Win32 Services has encountered a problem.

 

Yolanda

 

Please post the complete Stop Error ( BSOD) Report.

 

Disable automatic restart on system failure. This should help by

allowing time to write down the STOP code properly. Right click on

the My Computer icon on the Desktop and select Properties, Advanced,

Start-Up and Recovery, System Failure and uncheck box before

Automatically Restart.

 

Do not re-enable automatic restart on system failure until you have

resolved the problem. Check for variants of the Stop Error message.

 

An alternative is to keep pressing the F8 key during Start-Up and select

option - Disable automatic restart on system failure.

 

Have you tried Last Known Good Configuration?

A description of the Safe Mode Boot options in Windows XP

http://support.microsoft.com/kb/315222/en-us

 

If you are able to boot disable the Automatic Update service. Start,

Control Panel, Administratives Tools, Services. Right click on Automatic

Updates, select Properties, and change the Start-Up type from Automatic

to Disabled. Note the Arrow Down to the right of Automatic. This will

leave you with the problem of restoring the Windows Update process.

 

 

--

 

 

 

Hope this helps.

 

Gerry

~~~~

FCA

Stourport, England

Enquire, plan and execute

~~~~~~~~~~~~~~~~~~~

Yolanda wrote:

> Problem Description: I get this pop up window every time I turn on my

> laptop. Generic Host Process for Win32 Services has encountered a

> problem and needs to close. We are sorry for the inconvenience.

>

> szAppName : svchost.exe

> szAppVer : 5.1.2600.5512

> szModName : wuaueng.dll

> szModVer : 7.2.6001.784

> offset : 000e3e14

> error report contents:

> c:\Docume~1\owner\locals~1\temp\wer7283.dir00\svchost.exe.mdmp

> c:\Docume~1\owner\locals~1\temp\wer7283.dir00\appcompat.txt

>

> If I select any one of the options offered: Debug, Send Error Report,

> Don't send Report, my computer freezes up and I'm forced to manually

> shut off. If I don't do anything, when I try to turn off the

> computer it gets frozen and I have to manually power it off too.

> Also, since I started getting this pop up window, a couple of times

> I've gone to the windows update sight but when I click on it to

> update it freezes up as well. I have XP SP3 installed. I tried

> doing a system restore a few times but that freezes too. aargh!

>

> I've been diligent about keeping my laptop clean. I have norton

> antivirus, spysweeper, zone alarm and ccleaner.

>

>

> I'm getting to the point where I'm seriously thinking of erasing the

> entire hard drive and starting fresh but that is the LAST thing I

> would lprefer to do.

>

> Any help would be greatly appreciated.