Password problem,cant get back into Zoostorm Netbook

[PEV]

Hi I am posting this on behalf of my wife.

Not sure if this is right place for this post so have copied elsewhere hope this is appropriate.

She has a Zoostorm Netbook running Windows 7 starter. On return from our holiday she tried to access via her password but forgot it and tried several times with what she now knows are incorrect passwords.

Now using the correct password she just gets the message 'password user name incorrect' and cannot get in.

Can someone help please?

Ray on behalf of Chris

[KenB]

Hi Ray

 

We cannot help with this in open forum - for obvious reasons.

 

I have sent you a PM.