Windows 7 Home premium wireless issue

[KenB]

Do you think IP has anything to do with not showing wireless names?

It is possible - that is why I asked you to go through the ipconfig /release etc.

 

I would like to see two ipconfig /all results.

 

One with the working wireless adapter and the other with the USB adapter taken out.

[usmanozzy786]

Below is the steps I followed and thats what I get:

 

Microsoft Windows [Version 6.1.7601]

Copyright © 2009 Microsoft Corporation. All rights reserved.

 

C:\Windows\system32>ipconfig /flushdns

 

Windows IP Configuration

 

Successfully flushed the DNS Resolver Cache.

 

C:\Windows\system32>ipconfig /release

 

Windows IP Configuration

 

No operation can be performed on Wireless Network Connection while it has its me

dia disconnected.

No operation can be performed on Local Area Connection while it has its media di

sconnected.

An error occurred while releasing interface Loopback Pseudo-Interface 1 : The sy

stem cannot find the file specified.

 

Wireless LAN adapter Wireless Network Connection 2:

 

Connection-specific DNS Suffix . :

Link-local IPv6 Address . . . . . : fe80::70d7:2a8e:4ea2:7e52

Default Gateway . . . . . . . . . :

 

Wireless LAN adapter Wireless Network Connection:

 

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . : dlink.com

 

Ethernet adapter Local Area Connection:

 

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . : dlink.com

 

Tunnel adapter isatap.dlink.com:

 

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

 

Tunnel adapter Teredo Tunneling Pseudo-Interface:

 

Connection-specific DNS Suffix . :

IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:105d:12e2:3f57:fefc

Link-local IPv6 Address . . . . . : fe80::105d:12e2:3f57:fefc

Default Gateway . . . . . . . . . : ::

 

C:\Windows\system32>ipconfig /renew

 

Windows IP Configuration

 

No operation can be performed on Wireless Network Connection while it has its me

dia disconnected.

No operation can be performed on Local Area Connection while it has its media di

sconnected.

An error occurred while releasing interface Loopback Pseudo-Interface 1 : The sy

stem cannot find the file specified.

 

 

Wireless LAN adapter Wireless Network Connection 2:

 

Connection-specific DNS Suffix . : dlink.com

Link-local IPv6 Address . . . . . : fe80::70d7:2a8e:4ea2:7e52

IPv4 Address. . . . . . . . . . . : 192.168.1.3

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

 

Wireless LAN adapter Wireless Network Connection:

 

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . : dlink.com

 

Ethernet adapter Local Area Connection:

 

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . : dlink.com

 

Tunnel adapter isatap.dlink.com:

 

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . : dlink.com

 

Tunnel adapter Teredo Tunneling Pseudo-Interface:

 

Connection-specific DNS Suffix . :

IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:454:36ce:3f57:fefc

Link-local IPv6 Address . . . . . : fe80::454:36ce:3f57:fefc

Default Gateway . . . . . . . . . : ::

 

C:\Windows\system32>

[KenB]

Hi

 

I have deleted the attachment as you instructed us to ignore it :)

 

No operation can be performed on Wireless Network Connection while it has its media disconnected.

I assume that this is with the wireless USB adapter removed ?

 

Did you run the ping 127.0.0.1 with the USB adapter removed?

Were the results as posted earlier - 4 packets sent and received ....no losses ?

 

I said in post #11

The fault could lie with your internal wireless adapter

This could still be the case.

 

==============

 

With the USB adapter out ....

go back to the command prompt and type ....

ping 127.0.0.1

 

then type ....

ping 192.168.1.1

 

Should get 4 packets sent / received no losses in each case.

[usmanozzy786]

This is the result I get when I take the adapter out

 

 

Microsoft Windows [Version 6.1.7601]

Copyright © 2009 Microsoft Corporation. All rights reserved.

 

C:\Windows\system32>ping 127.0.0.1

 

Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

 

Ping statistics for 127.0.0.1:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

 

C:\Windows\system32>ping 192.168.1.1

 

Pinging 192.168.1.1 with 32 bytes of data:

PING: transmit failed. General failure.

PING: transmit failed. General failure.

PING: transmit failed. General failure.

PING: transmit failed. General failure.

 

Ping statistics for 192.168.1.1:

Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

 

C:\Windows\system32>

[usmanozzy786]

Can you find me acer aspire 5749 wireless adapter so I can download and install and see if it works then????

[KenB]

There are 4 drivers listed here

http://support.acer.com/product/default.aspx?modelId=3921

 

What does it say in Device Manager ?

 

Your "Wireless Device" cannot communicate with the router.

[usmanozzy786]

No it says all driver are working fine

[KenB]

What does it say in Device Manager ?

What is listed ?

 

Click the + next to Network Adapters

[Synapse]

If you are still having problems after your driver update, I'd like you to check a couple of things.

 

First is to plug in the Edimax adapter, and then open a command prompt and type this

 

netsh wlan show interfaces

 

Press Enter and post the output please.

 

The other check is to take off a small panel underneath your laptop and have a look if the wireless card has the aerial connected.

 

I haven't seen your laptop model underneath, there should be a small panel with one or two screws attaching it, remove it, and you will see a small card, about the size of a large stamp. There should be one cable connected to it, whcih is the aerial.

[usmanozzy786]

This is what I get when I type that command

 

Microsoft Windows [Version 6.1.7601]

Copyright © 2009 Microsoft Corporation. All rights reserved.

 

C:\Users\Usman>netsh wlan show interfaces

 

There is 1 interface on the system:

 

Name : Wireless Network Connection

Description : Intel® Centrino® Wireless-N 100

GUID : 59027f09-8cb1-4f6a-b09a-8862557cf2db

Physical address : 78:92:9c:4d:63:54

State : disconnected

 

Hosted network status : Not available

 

 

C:\Users\Usman>

[KenB]

State : disconnected

 

I asked very early on - is the wireless adapter switched on / disabled ?

[Synapse]

Connect the Edimax to your router and run the command again, and post the results please.

[usmanozzy786]

I asked very early on - is the wireless adapter switched on / disabled ?

 

What do you mean, I did turn on the wireless, the only thing I did was unplug the Edimax wireless adapter before I used the netsh wlan show interfaces command

[Synapse]

Ok, I need you to run the 'show interfaces' command with your Edimax USB adapter plugged in and connected to the Internet.

 

It will show us what channel you are connected to on your router, which tells us if you in the standard channel range or connected to 12 or 13.

[usmanozzy786]

This is what I get when I have Edimax wireless adapter plugged in:

 

Microsoft Windows [Version 6.1.7601]

Copyright © 2009 Microsoft Corporation. All rights reserved.

 

C:\Users\Usman>netsh wlan show interfaces

 

There are 2 interfaces on the system:

 

Name : Wireless Network Connection 2

Description : 150Mbps Wireless 802.11b/g/n Nano USB Adapter

GUID : fe5257df-57e0-4c00-8bb4-73261def1521

Physical address : 80:1f:02:5a:a9:01

State : connected

SSID : TALKTALK-2FDF07

BSSID : 34:08:04:2f:df:07

Network type : Infrastructure

Radio type : 802.11g

Authentication : WPA-Personal

Cipher : TKIP

Connection mode : Profile

Channel : 1

Receive rate (Mbps) : 48

Transmit rate (Mbps) : 48

Signal : 100%

Profile : TALKTALK-2FDF07

 

Name : Wireless Network Connection

Description : Intel® Centrino® Wireless-N 100

GUID : 59027f09-8cb1-4f6a-b09a-8862557cf2db

Physical address : 78:92:9c:4d:63:54

State : disconnected

 

Hosted network status : Not available

 

 

C:\Users\Usman>

 

C:\Users\Usman>

[Plastic Nev]

Hi, I have found the complete manual for your computer and you can look it over or download from this link.

 

http://www.manualowl.com/m/Acer Computers/Aspire-5749/Manual/257802

 

Now to your wireless!

It states in the interfaces report the device is disconnected.

 

This leaves us with two possibilities, either it is not turned on, (Go to page 1-21 in the manual) to check this, press the FN Key and the F3 key together.

Or secondly, being a refurbished machine, the previous owner disconnected the hardware inside the laptop, they maybe didn't want wireless, or trust the encryption available for wireless operation, and either disconnected some wiring or had someone do it for them.

 

Nev.

[Synapse]

Thanks for posting the output info. It shows the wireless channel as no 1, so that is not the problem, it also confirms the built in adapter status. The last thing I am wondering is that the aerial wire may have come loose from the wireless card - are you able to have a look underneath to see if there is a small removeable panel - often there is and the wireless card is underneath. It should have a small wire connected to it.

[usmanozzy786]

I looked at the back of the laptop and all it has it scraws nothing else I think I have to open all the scraws to access inside which I dont want to do it because I dont want to mess things up.

 

Any help would be nice (a step by step guide or pictures etc)

[Plastic Nev]

I have just looked at the photo of the base in that manual I linked to and you are correct, it doesn't have any removable covers for individual components.

 

However in chapter 3, there is a description of how to remove and replace the wireless LAN module, page number 3-21 to 3-23. This does involve removing the whole base.

If you do not feel it is something you can do I certainly recommend taking it to a technician. When not sure, it is too easy to break something that may not be easily repaired.

If on the other hand you are willing to give it a try, do read that chapter fully before attempting it.

Take special note about removing all electrical supply, including the battery, and also taking precautions against static electricity damage, if possible with a wrist strap.

 

Nev.

[usmanozzy786]

I dont want to open it and fix it and it may still not work that will annoy me am scared of opening the laptop as that will take the warrenty away

[Synapse]

I agree, no cover, no home repair. It's worth rechecking KenB's point about the wireless being switched off, and if that checks out ok, I think it will have to go back to be repaired.