Blue screen problem (Solved)

[zatanna]

Getting 0000000124 blue screen error. Done numerous superantispyware checks; malwarebyte checks. Wondering if the laptop may be too hot would this be a factor? I spray pressurised air on the fan every now and then and have a fan which I run a few hours a day when I think its too hot. Have not changed any of the hardware ever.

[Bluesplayer.]

Hi and welcome.

Some reasons for Blue Screens

New hardware - Software installed.

Device driver - Video driver - corrupted - faulty.

Faulty Ram - Overheating - Dying hard drive etc.

 

Either post the Minidump files.

Look in c:\windows\minidump

ZIP them and attach them to your next post.

 

Right-click the minidump file, select Send To.

Then select Compressed (zipped) Folder.

Windows will compress the file and then save the new zipped file in the same location.

 

Or download BlueScreenView

http://www.nirsoft.net/utils/blue_screen_view.html

Download link at the bottom of the page.

 

Download > Install.

Once it has scanned > Click on Edit > Select All > File > Save Selected Item

It will open in Notepad - or save to Notepad > Copy > Paste.

Then Post the last 5 minidump files

 

Check this link first

 

Check for Overheating.

http://www.cpuid.com/softwares/hwmonitor.html

http://www.piriform.com/speccy

[zatanna]

==================================================

Dump File : 092612-28657-01.dmp

Crash Time : 26/09/2012 13:08:18

Bug Check String :

Bug Check Code : 0x00000124

Parameter 1 : 0x00000000

Parameter 2 : 0x866f4024

Parameter 3 : 0xb6000000

Parameter 4 : 0x00000181

Caused By Driver : halmacpi.dll

Caused By Address : halmacpi.dll+efcd

File Description : Hardware Abstraction Layer DLL

Product Name : Microsoft® Windows® Operating System

Company : Microsoft Corporation

File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)

Processor : 32-bit

Crash Address : ntkrnlpa.exe+dee9c

Stack Address 1 : halmacpi.dll+efcd

Stack Address 2 : ntkrnlpa.exe+d1a6c

Stack Address 3 : halmacpi.dll+f27f

Computer Name :

Full Path : C:\Windows\Minidump\092612-28657-01.dmp

Processors Count : 2

Major Version : 15

Minor Version : 7601

Dump File Size : 143,128

==================================================

 

 

==================================================

Dump File : 092512-66815-01.dmp

Crash Time : 25/09/2012 01:22:46

Bug Check String :

Bug Check Code : 0x00000124

Parameter 1 : 0x00000000

Parameter 2 : 0x866aa024

Parameter 3 : 0xb6000000

Parameter 4 : 0x00000181

Caused By Driver : halmacpi.dll

Caused By Address : halmacpi.dll+efcd

File Description : Hardware Abstraction Layer DLL

Product Name : Microsoft® Windows® Operating System

Company : Microsoft Corporation

File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)

Processor : 32-bit

Crash Address : ntkrnlpa.exe+dee9c

Stack Address 1 : halmacpi.dll+efcd

Stack Address 2 : ntkrnlpa.exe+d1a6c

Stack Address 3 : halmacpi.dll+f27f

Computer Name :

Full Path : C:\Windows\Minidump\092512-66815-01.dmp

Processors Count : 2

Major Version : 15

Minor Version : 7601

Dump File Size : 143,128

==================================================

 

 

==================================================

Dump File : 092412-26176-01.dmp

Crash Time : 24/09/2012 13:47:36

Bug Check String :

Bug Check Code : 0x00000124

Parameter 1 : 0x00000000

Parameter 2 : 0x866ef024

Parameter 3 : 0xb6000000

Parameter 4 : 0x00000181

Caused By Driver : halmacpi.dll

Caused By Address : halmacpi.dll+efcd

File Description : Hardware Abstraction Layer DLL

Product Name : Microsoft® Windows® Operating System

Company : Microsoft Corporation

File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)

Processor : 32-bit

Crash Address : ntkrnlpa.exe+dee9c

Stack Address 1 : halmacpi.dll+efcd

Stack Address 2 : ntkrnlpa.exe+d1a6c

Stack Address 3 : halmacpi.dll+f27f

Computer Name :

Full Path : C:\Windows\Minidump\092412-26176-01.dmp

Processors Count : 2

Major Version : 15

Minor Version : 7601

Dump File Size : 143,128

==================================================

 

 

==================================================

Dump File : 092112-62041-01.dmp

Crash Time : 21/09/2012 12:29:33

Bug Check String :

Bug Check Code : 0x00000124

Parameter 1 : 0x00000000

Parameter 2 : 0x866e7024

Parameter 3 : 0xb6000000

Parameter 4 : 0x00000181

Caused By Driver : halmacpi.dll

Caused By Address : halmacpi.dll+efcd

File Description : Hardware Abstraction Layer DLL

Product Name : Microsoft® Windows® Operating System

Company : Microsoft Corporation

File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)

Processor : 32-bit

Crash Address : ntkrnlpa.exe+dee9c

Stack Address 1 : halmacpi.dll+efcd

Stack Address 2 : ntkrnlpa.exe+d1a6c

Stack Address 3 : halmacpi.dll+f27f

Computer Name :

Full Path : C:\Windows\Minidump\092112-62041-01.dmp

Processors Count : 2

Major Version : 15

Minor Version : 7601

Dump File Size : 143,128

==================================================

 

 

==================================================

Dump File : 092012-59607-01.dmp

Crash Time : 20/09/2012 22:26:05

Bug Check String :

Bug Check Code : 0x00000124

Parameter 1 : 0x00000000

Parameter 2 : 0x86722024

Parameter 3 : 0xb6000000

Parameter 4 : 0x00000181

Caused By Driver : halmacpi.dll

Caused By Address : halmacpi.dll+efcd

File Description : Hardware Abstraction Layer DLL

Product Name : Microsoft® Windows® Operating System

Company : Microsoft Corporation

File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)

Processor : 32-bit

Crash Address : ntkrnlpa.exe+dee9c

Stack Address 1 : halmacpi.dll+efcd

Stack Address 2 : ntkrnlpa.exe+d1a6c

Stack Address 3 : halmacpi.dll+f27f

Computer Name :

Full Path : C:\Windows\Minidump\092012-59607-01.dmp

Processors Count : 2

Major Version : 15

Minor Version : 7601

Dump File Size : 143,128

==================================================

[usmanozzy786]

Looks like the following driver has caused you the blue screen of death - halmacpi.dll

 

boot into safe mode and remove the driver, that should resolve the issue I believe

[Bluesplayer.]

Caused By Driver : halmacpi.dll

Not telling us much - a Windows hidden file.

Also where the blue screen error is reported, is not necessarily where it first started and may not be the cause.

 

Run a Mem Test.

http://www.memtest86.com/download.html

http://oca.microsoft.com/en/windiag.asp

 

Download the ISO file from one of the links above to your desktop.

Then burn the ISO to a Cd.

Start the Pc using the Cd and run the memory test overnight or for at least 8 passes.

 

It is best to run a full scan on individual Ram sticks if you can.

Or run the test but if any errors are shown - then remove all sticks of Ram and test each Ram stick one at a time.

-----

You can also run the Mem test from a USB stick

http://www.memtest.org/#downiso

Scroll down to Download (Pre-built & ISOs)

Download -Auto-installer for USB Key (Win 9x/2k/xp/7) *NEW!*

------

Check Device Manager - a driver may need updating.

Click the + sign against all entries to expand what is listed.

Look for exclamtion marks.

How to access Device Manager.

http://www.computerhope.com/issues/ch000833.htm

It is always best to update from the manufacturers website - if any drivers are needed.

--------

Run System File Checker

SFC /SCANNOW

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

 

Did you check for overheating?

When are you getting the Blue Screens - at startup - running programs - games etc?

 

Do Not remove or attempt to remove halmacpi.dll file.

[zatanna]

Just got another bsod with another driver error which may help you:

 

==================================================

Dump File : 092612-57236-01.dmp

Crash Time : 26/09/2012 20:04:54

Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

Bug Check Code : 0x1000007e

Parameter 1 : 0xc0000005

Parameter 2 : 0x935cd7e2

Parameter 3 : 0x8d427bb4

Parameter 4 : 0x8d427790

Caused By Driver : jmcr.sys

Caused By Address : jmcr.sys+57e2

File Description : JMicron JMB38X Flash Media Controller Driver

Product Name : JMB38X Flash Media Controller Driver

Company : JMicron Technology Corporation

File Version : 1.00.28.00 built by: WinDDK

Processor : 32-bit

Crash Address : jmcr.sys+57e2

Stack Address 1 : jmcr.sys+1979

Stack Address 2 : jmcr.sys+c417

Stack Address 3 : ntkrnlpa.exe+209056

Computer Name :

Full Path : C:\Windows\Minidump\092612-57236-01.dmp

Processors Count : 2

Major Version : 15

Minor Version : 7601

Dump File Size : 143,128

==================================================

[Bluesplayer.]

Caused By Driver : jmcr.sys

JMicron - JMB38X Memory Card Reader Driver

 

Driver needs reinstalling - updating.

[zatanna]

Im trying something out I get the blue screens at varies places, but I always have a zynga game open in one of my tabs. I use chrome but yesterday I tried just opening firefox and just opening the zynga game. I got BSOD within a minute. Im going to try and not open the game at all for a couple of days will post with results. If I do get it I will note when it happens. It only happens when Im doing something on the pc - but I havent kept rigid notes exactly when it happens except for yesterday when I started this experiment. Oh and nothing needs updating in device manager. I suspect this may be software but what exactly I have no idea - flash needs updating? I have no idea what zynga people do to design their games but every single one Ive played sucks recources dry.

[Bluesplayer.]

Playing games is both Ram and Graphic card intensive.

Uses a lot of both.

How much Ram [memory] do you have installed?

A MemTest on each stick of Ram, will be one of your next best moves.

See post # 5.

[zatanna]

Yeah maybe it crashed again this arvo and I didnt have any games on. Trying to avoid leaving the machine on all night as it gets hot. I got a laptop so taking out memory is a non starter.

[Plastic Nev]

Hi, original memory modules can sometimes be removed, on older laptops maybe not, but in most cases they can be added to as there is usually extra memory slots available.

Can you tell us please the make and model of your laptop, we can then hopefully find enough information about whether existing memory can be removed and how, also how much extra can be added.

 

Also if you are not sure about the amount and type of RAM Memory you have now, there is a useful free program that can find that information for you, and therefore us too. It is called Speccy, from and made by Piriform, and can be downloaded from here=

 

http://www.piriform.com/speccy

 

Install it, open it, and it will list everything of your hardware, and also the temperatures.

Please let us know what it finds regarding how much RAM memory you already have, and also quite importantly, the temperatures shown, especially after the laptop has been running for a while.

 

Nev.

[zatanna]

I have an hp AMD Turion X2 RM-72 4.00 GB DDR2 @ 403MHz (6-6-6-18) Microsoft Windows 7 Home Premium 32-bit SP1CPU

AMD Turion X2 RM-72 91 °C

Griffin 65nm Technology

RAM

4.00 GB DDR2 @ 403MHz (6-6-6-18)

Motherboard

HP 3600 (Socket M2/S1G1) 91 °C

 

How come with the fan on - I have a big independent fan running temps are still 84-87 and yet the laptop feels cool?

[Plastic Nev]

Hi, although there is an external fan, the insides could be clogged with dust. Even though laptops can and quite often run a little hotter than a desktop, the 91 degrees shown is too high for the processor, ask it to do any work and it will go into shut down.

I think that your laptop is now at the stage where it needs to be stripped down and cleaned. Not something we recommend with laptops unless to extremely competent people, so bearing that in mind unless you have experience of dismantling technical equipment, I suggest taking it to a repair shop with laptop expertise.

 

Nev.

[zatanna]

The thing got worse wasnt booting up so I took it in for repair - it was dead. Bought a new one in the end. Thread can be closed thanks for all your help guys.

[Plastic Nev]

Hi, thanks for letting us know.

 

Nev.