Blue scree - malware bytes error

gunner8 · October 6, 2012

Hi,

I've been researching to see if anyone has had similar problems to me and think I found someone with close to an identical issue.

http://extremetechsupport.com/threads/13685-having-blue-screen-problem

I have tried following the instructions you suggested:

Start > type in .....devmgmt.msc ............ENTER

-> there were no exclamation marks or red crosses

System restore

-> no restore points

The laptop is a Dell Vostro 3750. Windows 7.

So like the other thread there was a previous problem, I thought I had got rid of it, ran the malware bytes scan which picked up the two items. It told me it deletd them but needed to restart the PC where I then get the same error message.

As I said I tried the things you advised to the other poster which brought me no luck, then it was late so I turned it off and left it till today. Thought I would start a thread on here and get my own help :)

Strange thing is, it turned on OK (ish). I didn't do safe mode. Just wanted to see if the error codes were the same or not. Before I had the option to log in a black screen came up with some text:

"

Checking file system on C:

The type of the file system is NTFS.

Volume label is OS.

One of your disks needs to be checked for consistency. You may cancel the disk check, but it is strongly recommended that you continue.

Windows will now check the disk.

CHKDSK is verifying files (Stage 1 of 3)...

208128 file records processed.

file verification completed.

541 large file recrods processed.

0 bad file records processed.

2 EA records processed.

44 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 3)...

276252 index entries processed.

Index verification completed.

0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage3 of 3)

208128 file SDS/SIDS processed.

Security descriptor verification completed.

34063 data files processed.

CHKDSK is verifying Usn Journal

Repairing Usn Journal $J data stream

Usn Journal verification completed.

Correcting erros in the master file table's (MFT) BITMAP attribut (gets cut off in my picture - poor photo skills as well as computer skills!)

CHKDSK discovered free space marked as allocated in the volume Bit......(same as above)

Windows has made corrections to the file system.

290040151 KB Total disk space

104401012 KB in 161801 files

121676 KB in 34064 Indexes

0 KB in bad sectors

284447 KB in use by the system.

65536 KB occupied by the log file.

185233016 KB available on disk.

4096 bytes in each allocation unit

72510037 total allocation units on disk.

46308254 allocation units available on disk.

Windows has finished checking your disk.

Please wait while your computer restarts.

"

After this I logged on as usual. Before the home screen loaded I got the following warning:

box subject wasRunDLL

"

There was a problem starting

C:\ProgramData\Malwarebytes\Malwarebytes'Anti-Malware\cleanup.dll

The specific module could not be found

"

I click OK as nothing else to do and awaited my blue screen. Nothing happened. It seemed to be loading up everything as usual, my AVG bar on the side of the page, etc. I tried to see if I could go on the internet as it said I wasn't connected. It won't let me, but able to write this on home computer with internet access no problem. I wasn't sure what else I could do so continued to write this post, and when I next looked at the screen it says:

box subject is Microsoft Windows

"

You must restart your computer to apply these changes.

Before restarting, save any open files and close all programs.

"

Restart now or restart later.

I haven't clicked anything yet, as wanted to await your feedback. Thought it may be easier to check things while I'm on the normal mode rather than safe mode.

I'm not 100% sure what the last thing I tried on Thursday night was. Not sure if it was the last known good configuration or not...

I'm not the best at fixing computers so please be patient with me :) Will try my best!

Thanks.

Plastic Nev · October 6, 2012

Hi and welcome to Extreme Tech Support - Free PC Help.

First off, please open if you can Malwarebytes, click on the "Logs" tab, then open the last log you did and copy and paste that here.

One of our malware experts will be here soon to carry on from there.

Nev.

gunner8 · October 6, 2012

Hi Nev,

I did a very silly thing and deleted MalwareBytes thinking it was the problem after I first saw the error message. Not sure how I can re-install without internet?

etavares · October 6, 2012

Hi gunner8,

Reinstalling MBAM won't bring back those log files. It's ok.

Please follow these instructions if you are able:

Before posting for Malware Removal help.

You probably can't do it in normal mode, so try in safe mode if you are able.

-etavares

gunner8 · October 7, 2012

So I went into Safe mode, and also safe mode with networking, and still can't connect to the internet to install.

Armageddon · October 7, 2012

Hi Gunner are you using a other pc to post here ? and do you have a USB stick ? if so download mbam onto the USB stick and install from that

gunner8 · October 7, 2012

Saved to USB, re-installed. I didn't uninstall, just deleted, so my log report was still there. Copied below:

Database version: v2012.10.04.07

Windows 7 x64 NTFS

Internet Explorer 9.0.8112.16421

Michael :: MICHAEL-LAPTOP [administrator]

Protection: Enabled

04/10/2012 17:32:10

mbam-log-2012-10-04 (17-32-10).txt

Scan type: Full scan (C:\|Q:\|)

Scan options disabled: P2P

Objects scanned: 377799

Time elapsed: 2 hour(s), 28 minute(s), 24 second(s)

Memory Processes Detected: 0

(No malicious items detected)

Memory Modules Detected: 0

(No malicious items detected)

Registry Keys Detected: 0

(No malicious items detected)

Registry Values Detected: 1

HKCU\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon|shell (Trojan.Agent) -> Data: explorer.exe,C:\Users\Michael\AppData\Roaming\msconfig.dat -> Quarantined and deleted successfully.

Registry Data Items Detected: 0

(No malicious items detected)

Folders Detected: 0

(No malicious items detected)

Files Detected: 1

C:\Users\Michael\AppData\Roaming\msconfig.dat (Trojan.Zbot) -> Quarantined and deleted successfully.

(end)

Is this OK or need me to run another scan? It was after I ran this scan, deleted the two items and had to restart that I first got the blue screen.

Armageddon · October 7, 2012

if you can run another scan and post that log , I then think we'll leave the security guys to take a look

gunner8 · October 7, 2012

OK will do. Will post once completed.

Should I restart if it tells me too again?

gunner8 · October 7, 2012

Scan completed very quick this time even though selected full scan like before. Scanned completed in Safe mode.

Report:

Database version: v2012.09.07.13

Windows 7 x64 NTFS (Safe Mode/Networking)

Internet Explorer 9.0.8112.16421

Michael :: MICHAEL-LAPTOP [administrator]

Protection: Disabled

07/10/2012 10:09:33

mbam-log-2012-10-07 (10-09-33).txt

Scan type: Full scan (C:\|)

Scan options disabled: P2P

Objects scanned: 372295

Time elapsed: 40 minute(s), 41 second(s)

Memory Processes Detected: 0

(No malicious items detected)

Memory Modules Detected: 0

(No malicious items detected)

Registry Keys Detected: 0

(No malicious items detected)

Registry Values Detected: 0

(No malicious items detected)

Registry Data Items Detected: 0

(No malicious items detected)

Folders Detected: 0

(No malicious items detected)

Files Detected: 0

(No malicious items detected)

(end)

etavares · October 7, 2012

Hello, gunner8.

Please use your flash drive to copy the programs to the computer with no internet, and to bring the log files back to attach in your reply.

Step 1

Next, please download ComboFix from one of these locations:

* IMPORTANT !!! Save ComboFix.exe to your Desktop as etavaresCF.exe

Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
Double click on etavaresCF.exe & follow the prompts.
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

http://img.photobucket.com/albums/v706/ried7/RcAuto1.gif

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

http://img.photobucket.com/albums/v706/ried7/whatnext.png

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply, along with any symptoms that are present after it runs.

Note: After running Combofix, you may receive an error about "illegal operation on a registry key that has been marked for deletion." If you receive this error, please reboot and it should disappear.

Step 2

Please download Farbar Service Scanner and run it on the computer with the issue.

Make sure the following options are checked:
- Internet Services
- Windows Firewall
- System Restore
- Security Center
- Windows Update
[*]Press "Scan".
[*]It will create a log (FSS.txt) in the same directory the tool is run.
[*]Please copy and paste the log to your reply.

etavares

gunner8 · October 7, 2012

Ok will run the scan and post the results.

I have just turned on my "broken" laptop and got a Windows Security Alert.

"

Windows Firewall has blocked some features of this program.

Windows Firewall has blocked some features of the Dell DataSafe Online Service on all publiuc and private networks.

Name: Dell DataSafe Online Service

Publisher: Dell, Inc.

Path: c:\program files (x86)\dell\dell datasafe online\nobuclient.exc

This program has already been blocked or unblocked for a different network location.

Allow Dell Datsafe Online Service to communicate on these networks:

*ticked box* Private networks, such as my home or work netowrk.

*ticked box with no option to untick* Public networks, such as those in aiports and coffee shops (not recommended because these networks often have little or no security). The firewall is already configured for this network location.

"

Two options, Allow Access. or cancel..

Have ignored for now as not fully sure what is meant. Will post scan results tonight/tomorrow morning.

gunner8 · October 7, 2012

Combo fix results attached. Will now do FarBar scan and post results.

FSS results (didn't realise how quick it would be):

Farbar Service Scanner Version: 07-10-2012

Ran by Michael (administrator) on 07-10-2012 at 22:16:27

Running from "C:\Users\Michael\Desktop"

Microsoft Windows 7 Professional (X64)

Boot Mode: Normal

****************************************************************

Internet Services:

============

Connection Status:

==============

Attempt to access Local Host IP returned error: Localhost is blocked: Other errors

LAN connected.

Attempt to access Google IP returned error: Other errors

Attempt to access Google.com returned error: Other errors

Attempt to access Yahoo IP returned error: Other errors

Attempt to access Yahoo.com returned error: Other errors

Windows Firewall:

=============

Firewall Disabled Policy:

==================

System Restore:

============

System Restore Disabled Policy:

========================

Action Center:

============

Windows Update:

============

Windows Autoupdate Disabled Policy:

============================

Other Services:

==============

File Check:

========

C:\Windows\System32\nsisvc.dll => MD5 is legit

C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit

C:\Windows\System32\dhcpcore.dll => MD5 is legit

C:\Windows\System32\drivers\afd.sys

[2012-02-15 02:06] - [2011-12-28 04:59] - 0499200 ____A (Microsoft Corporation) DB9D6C6B2CD95A9CA414D045B627422E

C:\Windows\System32\drivers\tdx.sys => MD5 is legit

C:\Windows\System32\Drivers\tcpip.sys

[2012-05-11 00:07] - [2012-03-30 12:09] - 1895280 ____A (Microsoft Corporation) 624C5B3AA4C99B3184BB922D9ECE3FF0

C:\Windows\System32\dnsrslvr.dll => MD5 is legit

C:\Windows\System32\mpssvc.dll

[2009-07-14 01:09] - [2009-07-14 02:41] - 0824832 ____A (Microsoft Corporation) AECAB449567D1846DAD63ECE49E893E3

C:\Windows\System32\bfe.dll => MD5 is legit

C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit

C:\Windows\System32\SDRSVC.dll

[2009-07-14 00:36] - [2009-07-14 02:41] - 0170496 ____A (Microsoft Corporation) 765A27C3279CE11D14CB9E4F5869FCA5

C:\Windows\System32\vssvc.exe => MD5 is legit

C:\Windows\System32\wscsvc.dll => MD5 is legit

C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit

C:\Windows\System32\wuaueng.dll => MD5 is legit

C:\Windows\System32\qmgr.dll => MD5 is legit

C:\Windows\System32\es.dll => MD5 is legit

combo fix results.txt

Edited October 7, 2012 by gunner8

etavares · October 8, 2012

Hi gunner8,

Nothing major in the log, although I can see you have issues with the LAN. Are you trying wired networking or wireless?

Download http://majorgeeks.com/downloadget.php?id=7183&file=15&evp=d487f47a4ec64ed8e3f942b034a8b48c (Complete Internet Repair) and save it to your desktop. Double-click to run it. Tick all the boxes by clicking on it. Then press Go!. Let it run, then reboot. Is your internet working now?

-etavares

gunner8 · October 9, 2012

Hi etavares,

When I turn on my computer I still get the same Windows security alert about Dell Datasafe:

"

Windows Firewall has blocked some features of this program.

Windows Firewall has blocked some features of the Dell DataSafe Online Service on all publiuc and private networks.

Name: Dell DataSafe Online Service

Publisher: Dell, Inc.

Path: c:\program files (x86)\dell\dell datasafe online\nobuclient.exc

This program has already been blocked or unblocked for a different network location.

Allow Dell Datsafe Online Service to communicate on these networks:

*ticked box* Private networks, such as my home or work netowrk.

*ticked box with no option to untick* Public networks, such as those in aiports and coffee shops (not recommended because these networks often have little or no security). The firewall is already configured for this network location.

"

Two options, Allow Access. or cancel..

I ren the complete Internet Repair and it reboot automatically. No difference. Results below:

./

(o o)

--------------------------------------oOOo-(_)-oOOo--------------------------------------

[09/10/2012 08:11:29] Resetting all TCP/IP Interfaces, Please wait.....

-----------------------------------------------------------------------------------------

[09/10/2012 08:11:31] TCP/IP interfaces reset successful.

[09/10/2012 08:11:31] TCP/IP v6 interfaces reset successful.

[09/10/2012 08:11:31] You may need to restart your computer for the settings to take effect.

[09/10/2012 08:11:31] Finished resetting the Internet Protocol (TCP/IP).

-----------------------------------------------------------------------------------------

[09/10/2012 08:11:45] Resetting all TCP/IP Interfaces, Please wait.....

-----------------------------------------------------------------------------------------

[09/10/2012 08:11:45] TCP/IP interfaces reset successful.

[09/10/2012 08:11:45] TCP/IP v6 interfaces reset successful.

[09/10/2012 08:11:45] You may need to restart your computer for the settings to take effect.

[09/10/2012 08:11:45] Finished resetting the Internet Protocol (TCP/IP).

-----------------------------------------------------------------------------------------

[09/10/2012 08:11:45] Attempting to reset Winsock catalog, Please wait.....

-----------------------------------------------------------------------------------------

[09/10/2012 08:11:46] Successfully reset the Winsock Catalog.

[09/10/2012 08:11:46] Finished repairing Winsock

-----------------------------------------------------------------------------------------

[09/10/2012 08:11:46] Releasing TCP/IP connections, Please wait.....

-----------------------------------------------------------------------------------------

[09/10/2012 08:11:46] Successfully released TCP/IP connections.

-----------------------------------------------------------------------------------------

[09/10/2012 08:11:46] Renewing TCP/IP connections, Please wait.....

-----------------------------------------------------------------------------------------

[09/10/2012 08:11:46] Successfully renewed TCP/IP adapters.

-----------------------------------------------------------------------------------------

[09/10/2012 08:11:46] Configuring the Windows Event Log Service, Please wait.....

-----------------------------------------------------------------------------------------

[09/10/2012 08:11:47] Windows Event Log Service Configured.

[09/10/2012 08:11:47] Starting the Windows Event Log Service.....

[09/10/2012 08:11:47] Windows Event Log Service Started Successfully.

-----------------------------------------------------------------------------------------

[09/10/2012 08:11:47] Flushing DNS Resolver Cache, Please wait.....

-----------------------------------------------------------------------------------------

[09/10/2012 08:11:47] Successfully flushed DNS Resolver Cache.

[09/10/2012 08:11:47] Refreshing all DHCP leases and re-registering DNS names, Please wait.....

[09/10/2012 08:11:50] Registration of the DNS resource records has been initiated.

[09/10/2012 08:11:50] Note: Any errors will be reported in the 'Event Viewer' in about 15 minutes.

[09/10/2012 08:11:50] Note: Click on 'File' and then 'Event Viewer...' to open the Event Viewer.

-----------------------------------------------------------------------------------------

[09/10/2012 08:11:50] Repairing Internet Explorer 9.0.8112, Please wait.....

-----------------------------------------------------------------------------------------

[09/10/2012 08:11:51] RegSvr32.exe: 'actxprxy.dll' registration succeeded.

[09/10/2012 08:11:51] RegSvr32.exe: 'asctrls.ocx' Specified module not found

[09/10/2012 08:11:51] RegSvr32.exe: 'browseui.dll' Module loaded but entry-point DllRegisterServer was not found.

[09/10/2012 08:11:51] RegSvr32.exe: 'cdfview.dll' Specified module not found

[09/10/2012 08:11:51] RegSvr32.exe: 'comcat.dll' registration succeeded.

[09/10/2012 08:11:51] RegSvr32.exe: 'comctl32.dll' registration succeeded.

[09/10/2012 08:11:51] RegSvr32.exe: 'corpol.dll' Specified module not found

[09/10/2012 08:11:51] RegSvr32.exe: 'cryptdlg.dll' registration succeeded.

[09/10/2012 08:11:51] RegSvr32.exe: '"C:\Program Files (x86)\Internet Explorer\custsat.dll"' Specified module not found

[09/10/2012 08:11:51] RegSvr32.exe: 'digest.dll' Specified module not found

[09/10/2012 08:11:51] RegSvr32.exe: 'dispex.dll' registration succeeded.

[09/10/2012 08:11:51] RegSvr32.exe: 'dxtmsft.dll' registration succeeded.

[09/10/2012 08:11:52] RegSvr32.exe: 'dxtrans.dll' registration succeeded.

[09/10/2012 08:11:52] RegSvr32.exe: 'extmgr.dll' Specified module not found

[09/10/2012 08:11:52] RegSvr32.exe: '"C:\Program Files (x86)\Internet Explorer\hmmapi.dll"' Specified module not found

[09/10/2012 08:11:52] RegSvr32.exe: 'hlink.dll' registration succeeded.

[09/10/2012 08:11:52] RegSvr32.exe: 'ieaksie.dll' registration succeeded.

[09/10/2012 08:11:52] RegSvr32.exe: 'ieapfltr.dll' Error number: 0x80070005

[09/10/2012 08:11:52] RegSvr32.exe: 'iedkcs32.dll' registration succeeded.

[09/10/2012 08:11:52] RegSvr32.exe: '"C:\Program Files (x86)\Internet Explorer\iedvtool.dll"' registration succeeded.

[09/10/2012 08:11:52] RegSvr32.exe: 'iedvtool.dll' Specified module not found

[09/10/2012 08:11:53] RegSvr32.exe: 'ieframe.dll' registration succeeded.

[09/10/2012 08:11:53] RegSvr32.exe: 'iepeers.dll' registration succeeded.

[09/10/2012 08:11:53] RegSvr32.exe: '"C:\Program Files (x86)\Internet Explorer\ieproxy.dll"' registration succeeded.

[09/10/2012 08:11:53] RegSvr32.exe: 'ieproxy.dll' Specified module not found

[09/10/2012 08:11:53] RegSvr32.exe: 'iesetup.dll' Module loaded but entry-point DllRegisterServer was not found.

[09/10/2012 08:11:53] RegSvr32.exe: 'imgutil.dll' Module loaded but entry-point DllRegisterServer was not found.

[09/10/2012 08:11:54] RegSvr32.exe: 'inetcpl.cpl' Module loaded but entry-point DllRegisterServer was not found.

[09/10/2012 08:11:54] RegSvr32.exe: 'inetcpl.cpl' registration succeeded.

[09/10/2012 08:11:54] RegSvr32.exe: 'initpki.dll' Specified module not found

[09/10/2012 08:11:54] RegSvr32.exe: 'inseng.dll' Module loaded but entry-point DllRegisterServer was not found.

[09/10/2012 08:11:54] RegSvr32.exe: 'jscript.dll' registration succeeded.

[09/10/2012 08:11:54] RegSvr32.exe: 'licmgr10.dll' registration succeeded.

[09/10/2012 08:11:54] RegSvr32.exe: 'mlang.dll' Module loaded but entry-point DllRegisterServer was not found.

[09/10/2012 08:11:54] RegSvr32.exe: 'mobsync.dll' Specified module not found

[09/10/2012 08:11:54] RegSvr32.exe: 'msapsspc.dll' Specified module not found

[09/10/2012 08:11:54] RegSvr32.exe: 'mscoree.dll' registration succeeded.

[09/10/2012 08:11:55] RegSvr32.exe: 'mscorier.dll' Module loaded but entry-point DllRegisterServer was not found.

[09/10/2012 08:11:55] RegSvr32.exe: 'mscories.dll' Module loaded but entry-point DllRegisterServer was not found.

[09/10/2012 08:11:55] RegSvr32.exe: 'msdbg2.dll' Specified module not found

[09/10/2012 08:11:55] RegSvr32.exe: 'mshta.exe' Module loaded but entry-point DllRegisterServer was not found.

[09/10/2012 08:11:55] RegSvr32.exe: 'mshtml.dll' Module loaded but entry-point DllRegisterServer was not found.

[09/10/2012 08:11:55] RegSvr32.exe: 'mshtmled.dll' registration succeeded.

[09/10/2012 08:11:55] RegSvr32.exe: 'msident.dll' Module loaded but entry-point DllRegisterServer was not found.

[09/10/2012 08:11:55] RegSvr32.exe: 'msieftp.dll' Module loaded but entry-point DllRegisterServer was not found.

[09/10/2012 08:11:55] RegSvr32.exe: 'msnsspc.dll' Specified module not found

[09/10/2012 08:11:55] RegSvr32.exe: 'msr2c.dll' Specified module not found

[09/10/2012 08:11:55] RegSvr32.exe: 'msrating.dll' Module loaded but entry-point DllRegisterServer was not found.

[09/10/2012 08:11:55] RegSvr32.exe: 'mstime.dll' Specified module not found

[09/10/2012 08:11:55] RegSvr32.exe: 'msxml.dll' Specified module not found

[09/10/2012 08:11:56] RegSvr32.exe: 'ole32.dll' registration succeeded.

[09/10/2012 08:11:56] RegSvr32.exe: 'oleacc.dll' registration succeeded.

[09/10/2012 08:11:56] RegSvr32.exe: 'occache.dll' Module loaded but entry-point DllRegisterServer was not found.

[09/10/2012 08:11:56] RegSvr32.exe: 'oleaut32.dll' registration succeeded.

[09/10/2012 08:11:56] RegSvr32.exe: '"C:\Program Files (x86)\Internet Explorer\pdm.dll"' registration succeeded.

[09/10/2012 08:11:56] RegSvr32.exe: 'plugin.ocx' Specified module not found

[09/10/2012 08:11:56] RegSvr32.exe: 'pngfilt.dll' Module loaded but entry-point DllRegisterServer was not found.

[09/10/2012 08:11:57] RegSvr32.exe: 'proctexe.ocx' Specified module not found

[09/10/2012 08:11:57] RegSvr32.exe: 'scrobj.dll' Error number: 0x80070005

[09/10/2012 08:11:57] RegSvr32.exe: 'sendmail.dll' Module loaded but entry-point DllRegisterServer was not found.

[09/10/2012 08:11:57] RegSvr32.exe: 'setupwbv.dll' Specified module not found

[09/10/2012 08:11:57] RegSvr32.exe: 'shdocvw.dll' Module loaded but entry-point DllRegisterServer was not found.

[09/10/2012 08:11:57] RegSvr32.exe: 'tdc.ocx' registration succeeded.

[09/10/2012 08:11:57] RegSvr32.exe: 'url.dll' Module loaded but entry-point DllRegisterServer was not found.

[09/10/2012 08:11:58] RegSvr32.exe: 'urlmon.dll' registration succeeded.

[09/10/2012 08:11:58] RegSvr32.exe: 'urlmon.dll,NI,HKLM' Specified module not found

[09/10/2012 08:11:58] RegSvr32.exe: 'vbscript.dll' registration succeeded.

[09/10/2012 08:11:58] RegSvr32.exe: '"C:\Program Files (x86)\microsoft shared\vgx\vgx.dll"' Specified module not found

[09/10/2012 08:11:58] RegSvr32.exe: 'webcheck.dll' Module loaded but entry-point DllRegisterServer was not found.

[09/10/2012 08:11:58] Finished repairing Internet Explorer 9.0.8112

-----------------------------------------------------------------------------------------

[09/10/2012 08:11:58] Repairing Windows Update / Automatic Updates, Please wait.....

-----------------------------------------------------------------------------------------

[09/10/2012 08:11:58] Stopping the BITS Service.....

[09/10/2012 08:11:58] BITS Stopped Successfully.

[09/10/2012 08:11:58] Stopping the Automatic Updates (wuauserv) Service.....

[09/10/2012 08:11:59] Automatic Updates (wuauserv) Service Stopped Successfully.

[09/10/2012 08:11:59] Clearing File Stores (Update History).....

[09/10/2012 08:11:59] Clearing [C:\Windows\SoftwareDistribution\Download].....

[09/10/2012 08:12:23] [C:\Windows\SoftwareDistribution\Download] Cleared.

[09/10/2012 08:12:23] Clearing [C:\Windows\SoftwareDistribution\DataStore].....

[09/10/2012 08:12:23] [C:\Windows\SoftwareDistribution\DataStore] Cleared.

[09/10/2012 08:12:23] Clearing [C:\Windows\SysWOW64\CatRoot2].....

[09/10/2012 08:12:23] [C:\Windows\SysWOW64\CatRoot2] Cleared.

[09/10/2012 08:12:23] Setting BITS Security Descriptor.....

[09/10/2012 08:12:23] BITS Security Descriptor Set.

[09/10/2012 08:12:23] Setting Automatic Updates (wuauserv) Service Security Descriptor.....

[09/10/2012 08:12:23] Automatic Updates (wuauserv) Security Descriptor Set.

[09/10/2012 08:12:23] Configuring the Automatic Updates (wuauserv) Service.....

[09/10/2012 08:12:23] Automatic Updates (wuauserv) Service Configured.

[09/10/2012 08:12:23] Configuring BITS.....

[09/10/2012 08:12:23] BITS Configured.

[09/10/2012 08:12:23] Registering WUAU DLLs.....

[09/10/2012 08:12:24] RegSvr32.exe: 'actxprxy.dll' registration succeeded.

[09/10/2012 08:12:24] RegSvr32.exe: 'atl.dll' registration succeeded.

[09/10/2012 08:12:24] RegSvr32.exe: 'browseui.dll' Module loaded but entry-point DllRegisterServer was not found.

[09/10/2012 08:12:24] RegSvr32.exe: 'corpol.dll' Specified module not found

[09/10/2012 08:12:24] RegSvr32.exe: 'cryptdlg.dll' registration succeeded.

[09/10/2012 08:12:24] RegSvr32.exe: 'dispex.dll' registration succeeded.

[09/10/2012 08:12:24] RegSvr32.exe: 'dssenh.dll' registration succeeded.

[09/10/2012 08:12:24] RegSvr32.exe: 'gpkcsp.dll' Specified module not found

[09/10/2012 08:12:24] RegSvr32.exe: 'initpki.dll' Specified module not found

[09/10/2012 08:12:24] RegSvr32.exe: 'jscript.dll' registration succeeded.

[09/10/2012 08:12:24] RegSvr32.exe: 'mshtml.dll' Module loaded but entry-point DllRegisterServer was not found.

[09/10/2012 08:12:24] RegSvr32.exe: 'msscript.ocx' registration succeeded.

[09/10/2012 08:12:24] RegSvr32.exe: 'msxml.dll' Specified module not found

[09/10/2012 08:12:25] RegSvr32.exe: 'msxml2.dll' Specified module not found

[09/10/2012 08:12:25] RegSvr32.exe: 'msxml3.dll' registration succeeded.

[09/10/2012 08:12:25] RegSvr32.exe: 'msxml4.dll' registration succeeded.

[09/10/2012 08:12:25] RegSvr32.exe: 'msxml6.dll' registration succeeded.

[09/10/2012 08:12:25] RegSvr32.exe: 'muweb.dll' Specified module not found

[09/10/2012 08:12:25] RegSvr32.exe: 'ole.dll' Specified module not found

[09/10/2012 08:12:25] RegSvr32.exe: 'ole32.dll' registration succeeded.

[09/10/2012 08:12:25] RegSvr32.exe: 'oleaut.dll' Specified module not found

[09/10/2012 08:12:25] RegSvr32.exe: 'oleaut32.dll' registration succeeded.

[09/10/2012 08:12:25] RegSvr32.exe: 'qmgr.dll' Specified module not found

[09/10/2012 08:12:26] RegSvr32.exe: 'qmgrprxy.dll' registration succeeded.

[09/10/2012 08:12:26] RegSvr32.exe: 'gpkcsp.dll' Specified module not found

[09/10/2012 08:12:26] RegSvr32.exe: 'rsaenh.dll' registration succeeded.

[09/10/2012 08:12:26] RegSvr32.exe: 'sccbase.dll' Specified module not found

[09/10/2012 08:12:26] RegSvr32.exe: 'scrobj.dll' registration succeeded.

[09/10/2012 08:12:26] RegSvr32.exe: 'scrrun.dll' registration succeeded.

[09/10/2012 08:12:26] RegSvr32.exe: 'shdocvw.dll' Module loaded but entry-point DllRegisterServer was not found.

[09/10/2012 08:12:26] RegSvr32.exe: 'shell.dll' Specified module not found

[09/10/2012 08:12:26] RegSvr32.exe: 'shell32.dll' registration succeeded.

[09/10/2012 08:12:26] RegSvr32.exe: 'slbcsp.dll' Specified module not found

[09/10/2012 08:12:26] RegSvr32.exe: 'softpub.dll' registration succeeded.

[09/10/2012 08:12:26] RegSvr32.exe: 'urlmon.dll' registration succeeded.

[09/10/2012 08:12:26] RegSvr32.exe: 'vbscript.dll' registration succeeded.

[09/10/2012 08:12:26] RegSvr32.exe: 'winhttp.dll' Module loaded but entry-point DllRegisterServer was not found.

[09/10/2012 08:12:27] RegSvr32.exe: 'wintrust.dll' registration succeeded.

[09/10/2012 08:12:27] RegSvr32.exe: 'wshext.dll' Error number: 0x80070005

[09/10/2012 08:12:27] RegSvr32.exe: 'wuapi.dll' registration succeeded.

[09/10/2012 08:12:27] RegSvr32.exe: 'wuaueng.dll' Specified module not found

[09/10/2012 08:12:27] RegSvr32.exe: 'wuaueng1.dll' Specified module not found

[09/10/2012 08:12:27] RegSvr32.exe: 'wucltui.dll' Specified module not found

[09/10/2012 08:12:27] RegSvr32.exe: 'wucltux.dll' Specified module not found

[09/10/2012 08:12:27] RegSvr32.exe: 'wups.dll' registration succeeded.

[09/10/2012 08:12:27] RegSvr32.exe: 'wups2.dll' Specified module not found

[09/10/2012 08:12:27] RegSvr32.exe: 'wuweb.dll' Specified module not found

[09/10/2012 08:12:27] RegSvr32.exe: 'wuwebv.dll' registration succeeded.

[09/10/2012 08:12:27] WUAU DLLs Reregistered.

[09/10/2012 08:12:27] Resetting proxy settings.....

[09/10/2012 08:12:28] Proxy settings reset successfully.

[09/10/2012 08:12:28] Restarting the Automatic Updates (wuauserv) Service.....

[09/10/2012 08:12:28] Automatic Updates (wuauserv) Service Restarted.

[09/10/2012 08:12:28] Restarting the BITS Service.....

[09/10/2012 08:12:28] BITS Service Restarted.

[09/10/2012 08:12:28] Clearing the BITS queue.....

[09/10/2012 08:12:28] BITS queue cleared.

[09/10/2012 08:12:28] Initiating Windows Updates detection right away.....

[09/10/2012 08:13:12] Finished repairing Windows Update / Automatic Updates.

-----------------------------------------------------------------------------------------

[09/10/2012 08:13:12] Repairing SSL / HTTPS / Cryptography service, Please wait.....

-----------------------------------------------------------------------------------------

[09/10/2012 08:13:12] Configuring the Cryptographic Service.....

[09/10/2012 08:13:12] Cryptographic Service Configured.

[09/10/2012 08:13:12] Stopping the Cryptographic Service.....

[09/10/2012 08:13:12] Cryptographic service Stopped Successfully.

[09/10/2012 08:13:12] Clearing [C:\Windows\system32\CatRoot].....

[09/10/2012 08:13:12] [C:\Windows\system32\CatRoot] cleared.

[09/10/2012 08:13:12] Re-registering SSL / HTTPS / Cryptography DLLs.....

[09/10/2012 08:13:12] RegSvr32.exe: 'cryptdlg.dll' registration succeeded.

[09/10/2012 08:13:12] RegSvr32.exe: 'cryptext.dll' registration succeeded.

[09/10/2012 08:13:12] RegSvr32.exe: 'cryptui.dll' registration succeeded.

[09/10/2012 08:13:12] RegSvr32.exe: 'dssenh.dll' registration succeeded.

[09/10/2012 08:13:12] RegSvr32.exe: 'gpkcsp.dll' Specified module not found

[09/10/2012 08:13:13] RegSvr32.exe: 'initpki.dll' Specified module not found

[09/10/2012 08:13:13] RegSvr32.exe: 'licdll.dll' Specified module not found

[09/10/2012 08:13:13] RegSvr32.exe: 'mssign32.dll' registration succeeded.

[09/10/2012 08:13:13] RegSvr32.exe: 'mssip32.dll' registration succeeded.

[09/10/2012 08:13:13] RegSvr32.exe: 'regwizc.dll' Specified module not found

[09/10/2012 08:13:13] RegSvr32.exe: 'rsaenh.dll' registration succeeded.

[09/10/2012 08:13:13] RegSvr32.exe: 'scardssp.dll' Specified module not found

[09/10/2012 08:13:13] RegSvr32.exe: 'sccbase.dll' Specified module not found

[09/10/2012 08:13:14] RegSvr32.exe: 'scecli.dll' registration succeeded.

[09/10/2012 08:13:14] RegSvr32.exe: 'slbcsp.dll' Specified module not found

[09/10/2012 08:13:14] RegSvr32.exe: 'softpub.dll' registration succeeded.

[09/10/2012 08:13:14] RegSvr32.exe: 'winhttp.dll' Module loaded but entry-point DllRegisterServer was not found.

[09/10/2012 08:13:14] RegSvr32.exe: 'wintrust.dll' registration succeeded.

[09/10/2012 08:13:14] SSL / HTTPS / Cryptography DLLs re-registered.

[09/10/2012 08:13:14] Restarting the Cryptographic Service.....

[09/10/2012 08:13:14] Cryptographic Service restarted.

[09/10/2012 08:13:14] Finished repairing SSL / HTTPS / Cryptography service.

-----------------------------------------------------------------------------------------

[09/10/2012 08:13:14] Resetting the Windows Firewall configuraton, Please wait.....

-----------------------------------------------------------------------------------------

[09/10/2012 08:13:15] Windows Firewall configuration reset successful.

[09/10/2012 08:13:15] Finished resetting the Windows Firewall configuraton.

-----------------------------------------------------------------------------------------

[09/10/2012 08:13:15] Restoring the default Windows HOSTS file, Please wait.....

-----------------------------------------------------------------------------------------

[09/10/2012 08:13:15] Writing data to the HOSTS file.....

[09/10/2012 08:13:15] HOSTS file created successfully.

-----------------------------------------------------------------------------------------

[09/10/2012 08:13:15] Repairing Workgroup Computers view, Please wait.....

-----------------------------------------------------------------------------------------

[09/10/2012 08:13:15] Finished repairing Workgroup Computers view.

-----------------------------------------------------------------------------------------

[09/10/2012 08:13:15] You will need to reboot your computer before the settings will take effect.

-----------------------------------------------------------------------------------------

[09/10/2012 08:13:21] Your computer is restarting now.....

-----------------------------------------------------------------------------------------

etavares · October 10, 2012

Hi,

Do you use the Dell Datasafe Online backup? If so you'll want to allow that. Have you been ignoring it, denying it or allowing it?

A bunch of questions for you to answer:

- Do you have any other computers connected to this network? (Or phones?) Can they access the network?

- Are you trying to connect via wired or wireless networking?

- Do you have your Windows CD handy for this computer?

-etavares

gunner8 · October 10, 2012

I have it on my laptop, don't use it as such but have allowed it.

Yep have other laptops and phones all connected fine.

It's wireless.

Nope, don't have a Windows CD I'm afraid.

etavares · October 10, 2012

OK, good to know. Let's dig in a bit.

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:

Flush DNS
Report IE Proxy Settings
Reset IE Proxy Settings
Report FF Proxy Settings
Reset FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Devices

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

-etavares

gunner8 · October 11, 2012

I was putting the mouse over some of the icons on the bottom and for one of them it came up as:

"Intel My WiFi Technoogy: Adapter not found"

When I open it there are not many things to click on.

Options doesn't open nor does profiles. I assume because below this it says "No supported Intel wireless network adapter was found"

Will run this latest scan now and post results.

Edited October 11, 2012 by gunner8

gunner8 · October 11, 2012

Results attached.

[ATTACH]850.vB5-legacyid=1662[/ATTACH]

minitoolbox Result.txt

etavares · October 11, 2012

Interesting. It shows you're connected to your local network. Do you have a network cable? I'd like to isolate this to the driver/device vs. a global network setting. Plug your computer directly into the router or model with a LAN cable...wait a minute, then try to access the internet. Do you have internet connectivity that way?

-etavares

gunner8 · October 11, 2012

Didn't seem to work when plugged straight in either. It shows the same symbol when it is not connected or plugged in, even when connected to the network or has the internet cable plugged in the back.

gunner8 · October 12, 2012

Came across this, lot of positive responses. Worth a go? http://en.kioskea.net/forum/affich-35257-connect-but-can-not-access-the-internet-help

etavares · October 13, 2012

We already reset winsock so that will not help. Looking at the mini toolbox, it doesn't appear that your DNS is properly configured. Please follow these instructions to use Google's public DNS:

https://developers.google.com/speed/public-dns/docs/using

Let me know if you can access the internet after that.

-etavares

gunner8 · October 14, 2012

I got as far as point 2. Clicked on change adapter settings and it just shows a blank box. No files or anything .

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