Netbook won't connect at home

[freccle]

I have a Aspire one ZG5 that has a and whilst it connects when I’m away relatively easily, I just CAN’T get it to connect wirelessly at home, yet everything else connects to my router without a problem. The router is a Belkin N Wireless model FSD 8638 – 4 –V2.

The netbook see the wifi network, I put in the password and it seems to connect – in fact it says connected, with excellent strength yet it just won’t connect to the internet.

 

If I try to send and receive message via live mail I get the error message: The host 'pop.tiscali.co.uk' could not be found. Please verify that you have entered the server name correctly. Account: '1 TISCALI', Server: 'pop.tiscali.co.uk', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 11004, Error Number: 0x800CCC0D

 

If I try to connect to a browser (any one) I get the message “no internet connection”

 

When I look at the connection status it will show something like 75 packets sent, 10 received.

 

The internal wifi modem is Atheros Ar5007eg Wireless Network and the netbook is running WINDOWS XP Home SERVICE PACK 3.

I have taken screen shots of every error message I can, as well as converting he diagnostic check to images (all 40+ pages of it) on Photobucket http://s294.photobucket.com/albums/mm81/freccle/NETBOOK/

 

Can anyone suggest what I’m doing wrong to connect or does it seem as there is a problem with the notebook? I’d assume that but it connects in other places! And it always SAYS it’s connected.

 

Should I try getting a wifi dongle and see if I can get connected via that?

HELP!!!

[Jelly Bean]

I see you have posted else were as well.You have been given an answer on the other forum/s.

 

You can try the following:

 

Loginusername@tiscali.co.uk

Incoming email (POP3)pop.tiscali.co.uk

Outgoing email (SMTP)smtp.tiscali.co.ukFTP serverftp.myweb.tiscali.co.uk

Webspace addresshttp://myweb.tiscali.co.uk/directoryname

 

http://help.talktalk.co.uk/app/answers/detail/a_id/1455

 

http://support.microsoft.com/kb/813514

[freccle]

Yes sorry - posted anywher I think I might get help. Will try your suggestions and report back

[KenB]

Hi,

 

Try J-B's suggestions first.

 

I just CAN’T get it to connect wirelessly

Can you connect using an ethernet cable ?

 

Wireless:

Start > type in .......cmd........do not hit ENTER

Right click on the cmd.exe that appears top left of screen > Run as Administrator

 

At the prompt type in ..... ipconfig /all

 

Post the results here.

This is how

click here

 

If you are using a different computer save the results to a pen drive then transfer them to the second computer.

[Jelly Bean]

Thats ok feccle,just sometimes it can confuse the issues and help given.

 

Try what I posted and we can go from there.

 

I agree with KenB,plug in via an either net cable and see if you can get a connection.I recommended to a friend a few days ago when he had problems with Orange.

[freccle]

Haven't got an ethernet cable handy but will get one tomorrow and try.

the netbook is windows XP and there isn't the option to just put cmd in so I tried cmd in run but had to click enter to go to the command.

The reulsts of that have been posted where requested

[freccle]

Microsoft Windows XP [Version 5.1.2600]

© Copyright 1985-2001 Microsoft Corp.

 

C:\Documents and Settings\denise hurst>ipconfig/all

 

Windows IP Configuration

 

Host Name . . . . . . . . . . . . : NETBOOK

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Mixed

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : Belkin

 

Ethernet adapter Wireless Network Connection 3:

 

Connection-specific DNS Suffix . : Belkin

Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Ad

apter

Physical Address. . . . . . . . . : 00-24-2B-15-14-03

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.2.9

Subnet Mask . . . . . . . . . . . : 255.255.255.0

IP Address. . . . . . . . . . . . : fe80::224:2bff:fe15:1403%4

Default Gateway . . . . . . . . . : 192.168.2.1

DHCP Server . . . . . . . . . . . : 192.168.2.1

DNS Servers . . . . . . . . . . . : 192.168.2.1

fec0:0:0:ffff::1%1

fec0:0:0:ffff::2%1

fec0:0:0:ffff::3%1

Lease Obtained. . . . . . . . . . : 07 October 2012 20:42:19

Lease Expires . . . . . . . . . . : 14 October 2012 20:42:19

 

Ethernet adapter Local Area Connection:

 

Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Realtek RTL8102E Family PCI-E Fast E

thernet NIC

Physical Address. . . . . . . . . : 00-23-8B-53-21-B0

 

Tunnel adapter Teredo Tunneling Pseudo-Interface:

 

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF-FF-FF

Dhcp Enabled. . . . . . . . . . . : No

IP Address. . . . . . . . . . . . : fe80::ffff:ffff:fffd%6

Default Gateway . . . . . . . . . :

NetBIOS over Tcpip. . . . . . . . : Disabled

 

C:\Documents and Settings\denise hurst>

[KenB]

Hi

 

Start > Run ....type in ......devmgmt.msc ......ENTER

Click the + next to Network Adapters

 

Are there any yellow exclamation marks or red X's ?

 

================

Do you know if the router has Mac Address Filtering enabled ?

 

================

 

Go back to the command prompt ( .....Start ....cmd )

type in .... ping 192.168.2.1 ( note the space after ping )

 

You should get 4 packets sent and 4 received - no losses

do you ?

 

================

 

I would like to see if it would connect with the ethernet cable.

[freccle]

OK sorry for the delay in replying. YES it DOES connect no problem with an ethernet cable. I've attached screen shots of the network connection once connected.

No there are no exclamation marks or crosses next to the network adaptors

Tried pinging and got 4 requests timed out then 4 packets sent 0 received 4 lost (screen shot attached

 

Could I bypass all this by buying a wifi dongle. Do you thing it would connect then?

[freccle]

Anyone??? Help

[KenB]

Sorry for the late reply - I missed your last post !!

 

YES it DOES connect no problem with an ethernet cable

At least we know you can connect.

 

Could I bypass all this by buying a wifi dongle.

You say that your machine connects wirelessly elsewhere - buying a wireless adapter would not solve this I don't think.

Give it a try if you wish - they are not expensive.

 

Not sure if we asked this earlier -

Can others connect wirelessly to your router ?

This will let us know if it is a router or pc problem.

[freccle]

yes everything else connects to router without a problem

[KenB]

Hi,

 

Please try the following:

 

Start .....type in .....services.msc ....ENTER

Scroll down.

WLAN Autoconfig should be Started and Automatic - is it ?

 

=============

 

Start > type in ......devmgmt.msc .....Enter

Click the + next to Network Adapters

Are there any yellow exclamation marks ?

 

 

Start > type in ......cmd.......do not hit Enter yet

Right click on the cmd.exe that appears top left of screen > Run as Administrator

At the prompt type:

ipconfig /release ( there is a space after ipconfig )

 

then type:

ipconfig /renew

Try the connection wireless now.

[freccle]

Nope - just done all that and nothing works. Have attached some screen shots

[KenB]

WLAN Autoconfig should be Started and Automatic

Sorry - forgot you were using XP ...........Wireless Zero as you rightly show in the bottom pic :)

 

If you look at the ipconfig /all that you post the IP Address shown is an odd one ( not seen this before ).

 

Try this with the ethernet cable connected:

 

Start > Control Panel > Network Connections > Local Area Network > Properties

Highlight Internet Protocol (TCP/IP) > Properties

 

Put a check in the box next to "Use The Following IP Address"

For the IP Address put in 192 -168 - 2 - 1

Subnet Mask = 255 - 255 - 255 - 0

Default Gateway = 192 - 168- 2 - 1

 

You will need to change the DNS Server too.

Set the Preferred to 8-8-8-8

And the Alternate to 8-8-4-4

 

Do the same with the wireless connection.

 

Click OK to finish.

 

Try the connection again - both with the cable and wireless.

[freccle]

Sorry - will try tomorrow when I have some peace and quiet on my own but thanks for help

[KenB]

If the above doesn't work for you try the following:

 

Start > Run ....type in ....cmd .....Enter

At the prompt type in ....

 

netsh int ip reset reset.log .(Enter).............To reset TCP/IP

Then type....

 

netsh winsock reset catalog .(Enter)...........To Reset WINSOCK

 

Try the connections now.

If this fixes it we can go back to the manual settings (post #15 ) and make them auto again.

[freccle]

Right thatnsk for all the help but absolutley NOTHING worked. Even the ethernet connection stopped working after I'd altered the TCP/IP settings. So then tried the winsock restting, restarted the computer as rquested, no change. aarrrggggg

[freccle]

HOWEVER!!!! I bought a Wifi USB adaptor and it connect with that. Still drives me round the bend why the proper one won't connect but at least now I can use it

[KenB]

If it connected with the WiFi Adapter then your old adapter must be faulty.

 

Good to hear that you can use it wireless again :)

 

You need to go back and change the "IP Address and DNS Servers ...." to Auto detect.

(post #15)