[Resolved] Vista - No Internet problems

[Allsaints79]

Hi,

 

I would appreciate any help / advice. Please note I only have very basic knowledge of PC's. I have a 4 year old PC OS – Vista 64 bit.

I use a TP Link WN722N USB wireless adapter to connect to the internet. However, for the past couple of days I have not been able to gain any Internet access Wireless or through an Ethernet cable. The router still works as I have other connections on it. The TP link Utility appears to see the wireless connection as it details signal strength but the network icon has a red cross over it. The trigger to the loss could have been caused by loss of power to router or a Registry Clean I completed.

 

If I go into Network Adapters I have:

> Nvidia nForce /10/100Mbps Ethernet

> TP Link Mpbs Wireless Lite N Adapter

 

Both adapters don't show an error. I have tried everything detailed on a google search including resetting TCP/ IP Stack, check disk, disabling network adapters and re-setting the router.

 

Here is my Config All screen shot as I believe that will help. Any advice to get me back on line would be really appreciated.

[KenB]

Hi and welcome to ExTS.

 

or a Registry Clean I completed.

Oh dear .......this is probably the culprit.

We never advise using Registry Cleaners for this very reason .....they do more harm than good.

 

I have not been able to gain any Internet access Wireless or through an Ethernet cable.

If other devices are OK then it must be your machine.

 

start > type in ......cmd ....( do not hit Enter )

Right click on cmd.exe that shows top left of screen > run as Administrator

 

At the prompt type .......ping 127.0.0.1 (space after ping )

 

You should get 4 packets sent / received and no losses.

 

Do you ?

[Allsaints79]

Hi

 

Thanks for the reply.

 

Yes I get 4 sent and received. No loss

[KenB]

Try a system restore to a date just before the start of the problem.

Start > .....type in ....system restore ....Enter

If an appropriate date is not shown tick the box to show other dates.

 

Your files / data etc will be fine.

 

=============

 

Check the following services are set correctly:

 

DNS Client = auto

 

Network Connections = manual

 

Network List = Auto

 

Network Location = Auto

 

Network Store Interface = Auto

 

These are the important two ....

 

Wired Auto Config = manual

 

WLAN Auto Config = Auto

 

=============

 

Check the hosts file:

 

Start > Computer > C: > Windows > System32 > drivers > etc > hosts ( not hosts.txt )

Open it in Notepad.

 

Copy and paste it here please.

[Allsaints79]

Hi Ken B.

 

Unfortunately I dont have System Restore as it was not enabled.

 

I have checked the Services as detailed all are listed as you have.

 

Please find the contents of the hosts doc:

 

# Copyright © 1993-2006 Microsoft Corp.

#

# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.

#

# This file contains the mappings of IP addresses to host names. Each

# entry should be kept on an individual line. The IP address should

# be placed in the first column followed by the corresponding host name.

# The IP address and the host name should be separated by at least one

# space.

#

# Additionally, comments (such as these) may be inserted on individual

# lines or following the machine name denoted by a '#' symbol.

#

# For example:

#

# 102.54.94.97 rhino.acme.com # source server

# 38.25.63.10 x.acme.com # x client host

 

127.0.0.1 localhost

::1 localhost

 

thanks for your help

[Allsaints79]

Hi further to this, when I have googled 'hosts file' Spybot has come up on several search results. I have just remembered Ive recently uninstalled Spybot from the machine and disabled it in services through msconfig as it seemed to being making the maching 'hang' at start up. I have not had internet since. Could this be linked and how could I resolve it?

 

thanks

[KenB]

Spybot is anti-malware software ( not particularly good ) that is past it's sell-by date.

I don't think it would be the cause of your problem though.

 

Your Hosts file is OK.

 

Start > type in ...cmd .....> Run as Administrator ( as before )

At the prompt type in ....ipconfig / release

Then type ......ipconfig /renew

(space after ipconfig)

 

Then type ....ipconfig /flushdns

 

Then type .....netsh winsock reset

Then type .....netsh int ip reset

 

Try the connection wired with the cable.

 

=============

 

Start > Control Panel > Network & Sharing

Right click on "Local Area Connection" > Properties

Uncheck .......(TCP/IPv6) > OK

 

Then go back ....

Click on TCP/IPv4 (this should have a check in the box) > Properties

Is "Obtain and IP Address ..." and "Obtain DNS Server ..." checked?

 

If not - what is there ?

 

=================

 

Try disabling the firewall.

[Allsaints79]

Hi Ken,

 

Thanks for getting back to me. Please excuse my limited knowledge.

 

I tried the first sequence. When I type ipconfig /renew I get "the operation failed as no adapter is in the state permissible for this operation". - Therefore I presume I stop there.

 

With regards to Network and Sharing when I enter it has my pc then a red cross then the Internet. There is no Local area connection option there.

I can click on Manage Network Connections which is on list of options to the left. Two items appear:

Local Area Connection 2 which has a red cross over it and says Network cable unplugged: NVIDIA nForce 10/100

 

Next to it is a Wireless Network Connection 5. That has no cross full signal strength and says enabled. If I right click TCP/IPv6 is unchecked. All other instructions are as you say.

 

I have disabled the Firewall - still refuses to connect wired or wireless.

 

thanks

[KenB]

Did you try this from the elevated command prompt ?...

 

Then type .....netsh winsock reset

Then type .....netsh int ip reset

 

After this type .....ipconfig /renew

 

 

[Allsaints79]

Hi,

 

Followed the actions with the following results:

 

netsh winsock reset > I get "Successfully reset the Winsock Catalog. You must restart"

 

netsh int ip reset > I get "Reseting Echo Request, failed. Access is denied".

 

ipconfig /renew > I get "the operation failed as no adapter is in the state permissible for this operation".

 

Kind regards

[KenB]

Can you disable your AV and try connecting ?

 

Which AV do you have ?

[Allsaints79]

AVG Free 2013

[KenB]

I found a thread that was exactly the same as yours - the problem was the AV ( McAfee in this case )

 

It is worth a try.

Disable AVG

http://www.ehow.co.uk/how_5052104_disable-avg-antivirus.html

[Allsaints79]

Hi KenB,

 

Thanks again for your advice. AVG has now gone, but still no in internet. Other similar accounts on the internet have stated that a OS reinstall is the only way of restoring internet , so Im considering this once Ive purchased something large enough to back my data up on to.

 

 

cheers

[KenB]

OS reinstall is the only way

We don't give up that easily :)

 

Have you completely removed AVG ( no bad thing ) ?

 

Did you restart the pc after the winsock reset ?

[Allsaints79]

Hi,

 

Yes I have completed a restart following a Winsock reset and it does not change the connection.

AVG 2013 has totally been removed and the problem remains.

 

thanks

[KenB]

Hi

 

From the elevated command prompt try these again please:

 

netsh winsock reset catalog

netsh int ip reset reset.log

 

Re-boot the machine.

 

There is a FixIt here: (scroll down )

http://support.microsoft.com/kb/299357

 

You would have to save this to a pen-drive and run it from there.

[Allsaints79]

Hi,

 

From an elevated command prompt:

> netsh winsock reset catalog - brings "Successfully reset the Winsock Catalog"

 

> netsh int ip reset reset.log - brings "Reseting Echo Request, failed. Access is denied".

 

thanks

 

[KenB]

Hi

 

What happens if you now try ....

 

netsh int ip install

[Allsaints79]

If I complete netsh int ip install it just states restart. Upon doing this still no network. The above action still brings

netsh int ip reset reset.log - brings "Reseting Echo Request, failed. Access is denied".

 

thanks

[KenB]

Hi try this from the elevated command prompt: ( run as administrator )

 

netsh int ipv4 reset reset.log

 

Also ...

Start > Control Panel > Network & Sharing Center > Manage Network Connections ( on the left )

You should see your Local Area Connection and the Wireless one.

What does it say under Local Area Connection ? Does it say "Disabled" ?

(mine says network cable unplugged)

[Allsaints79]

Hi Ken,

 

Thanks for all your advice.

Still no joy, so in the end I partitioned my hard drive, put all data to one part and reinstalled Vista. It took best part of a day, however, I now have internet connection. Having searched around the net for problems involving

 

“Reseting Echo Request, failed. Access is denied" &

“"the operation failed as no adapter is in the state permissible for this operation".”

 

I am yet to see anyone who resolved it without a re-install. I think the registry or winsock had become corrunpted. I had spent several days trying to repair it without any luck.

 

Thanks again

[KenB]

Good to hear that you are up and running again.

 

I am yet to see anyone who resolved it without a re-install.

I was hoping that we may be the first :)

[Plastic Nev]

Hi, as you suggest, it may have been registry corruption, and as Ken said in his first post, we do not ever recommend registry cleaners as this is all too often the result of using them.

There are two very interesting articles written regarding these so called registry cleaners, a bit technical in places but do explain why they are no use and why they can cause damage.

 

http://www.whatthetech.com/2007/11/25/do-i-need-a-registry-cleaner/

 

http://www.edbott.com/weblog/2005/04/why-i-dont-use-registry-cleaners/

 

Uninstall any registry cleaner you have, and don't try another is the best I can offer in advice.

 

Nev.